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ssirois's profile

New Contributor

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5 Messages

Thu, May 20, 2021 4:58 PM

Polycom VVX 501 HD - Turn off Network alerts/beeps

Hello,

I have a coworker that works from home and has her physical Polycom VVX 501HD phone with her.

She has frequent network outages overnight, which triggers a very loud beep/alarm on the phone and wakes her up. Is there away to disable this or mute the error specifically? I looked over all the user guides and manuals that I could find, and looked at the various settings on my own phone but couldn't find a solution.

Official Employee

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28 Messages

6 m ago

Hello, @, thank you for reaching out for help with that pesky alert concern for your coworker. I can see how that would be frustrating to deal with in the evening, and it's very cool of you to reach out on behalf of your coworker. I can definitely help out with this. By chance, do you happen to know if all the phones on the account have this same issue or just this one device? 

New Contributor

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5 Messages

6 m ago

Thanks for your response. She is the only one that has complained about this, so I'm unaware if any other phones have this issue. We have a separate account listed for her under our main umbrella of account(s) since she has it set up at home, and her phone is the only one listed under that specific account.

Official Employee

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28 Messages

@, I hear you loud and clear, thank you for providing those details to keep us on the same page. I'd like to take a deeper look into the account and see what options there might be or if any tailored troubleshooting is needed. In order to get started can you please click the chat bubble in the top right corner and send a message to our "Comcast Business" handle?