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Turn off Xfinity Wifi Hotspot
I would like to turn off or disable the Xfinity Wifi (public) hotspot. I've seen other messages and threads asking for this with no real answer or solution. One answer only gave the instrutions to turn off the "private" wifi and there is no option in the account settings to turn of the public hotspot.
How can this be done? I have no use or need to provide this in my area.
Accepted Solution
train_wreck
Gold Problem solver
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610 Messages
12 years ago
You can either call 1-800-391-3000, select technical support, and ask them to turn it off for you, OR you can IM one of the mods on this forum (Comcast_Jon, Comcast_Jacob, or others) and they can do it for you.
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Accepted Solution
VBSSP-RICH
Advocate
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1.4K Messages
12 years ago
Hello b862 and welcome,
If you have a Comcast DPC3939B Gateway CDG) , you can shut down your public wifi as follows:
1. connect a computer using an Enet cable to one of the Lanport 1-4 ports on the back, bring up a browser and go to 10.1.10.1
2. username=cusadmin, password=highspeed
3. click on connections, then wifi, then click on the public 2.4 and 5 edit button, then disable the ssid and broadcasting.
4. click save settings, reboot the CDG and you should not see anymore xfinitywifi network connection.
If you have any single dedicated public wifi devices, simply unplug them from the AC and this will shut them completely down.
Hope this helps you out.
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Accepted Solution
amitramani
New problem solver
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22 Messages
12 years ago
@Comcast_John
Thank you for confirming that.
I used to have outages everyday when XFINITY WIFI was enabled. It has now been 10 days since disabling XFINITY WIFI. Not one outage over the last 10 days.
Comcast Reps doubted it would make any difference by disabling XFINITY WIFI, but the facts are here.
How do we get Comcast to address this issue? I am assuming I am not the only one affected by this.
I am also surprised that not one of the Comcast techs and supervisors (4 total that have visited my business location in the last 3 months) suggested that I try disabling the XFINITY WIFI. I kind of stumbled upon it by accident, having eliminated every other factor.
I hope this will get someone to re-analyze the impact of XFINITY WIFI.
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Accepted Solution
aic
New problem solver
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39 Messages
12 years ago
Good morning, I already turned off private wifi in my cisco DPC3939B gateway, and to confirm to other readers: no there is no way for paying customers to disable the public hotspot.
I found no way of manually assigning a different DNS server with DHCP off, and also found it imposible to set up a static route if the LAN address is changed from the default block.
I need a moderator to turn off Xfinity Wifi Public Hotspot for me, but do not know who is available to message my acct# and request.
thank you very much and have a great day everyone.
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Accepted Solution
aic
New problem solver
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39 Messages
12 years ago
I second train_wreck.
"I am requesting a firmware modification to include local setting to enable/disable PUBLIC WIFI access (xfinitywifi)."
best regards
note: @support: please turn off again, thanks
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Accepted Solution
Comcast_Jon
Administrator
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1.5K Messages
12 years ago
Hello aic,
Sorry for the late reply to your request.
All public Wi-Fi function has been disabled.
We apologize for this inconvenience this has cause.
Thank you
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amitramani
New problem solver
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22 Messages
12 years ago
@Comcast_John
So are you confirming then that the public WiFi (XFINITY WIFI) can not be disabled by end users through the 10.1.10.1 modem interface?
Someone seemed to suggest otherwise in another post. Something about disabling the "Broadcast SSID" and "WWM Parameters"?
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CC_John
Retired Employee
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1.9K Messages
12 years ago
Hi amitramani. The interface via 10.1.10.1 with lgoin:cusadmin/highspeed does not provide access to the public WiFi screen which is where "Broadcast SSID" and "WWM Parameters" are located. This functionality is available to Comcast Technicians.
Thank You
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CC_John
Retired Employee
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1.9K Messages
12 years ago
HI aic. Xfinity WiFi has been disabled on the Cisco Gateway. Please let me know if further assistance is needed.
Thank You
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MidgardDragon
Occasional Visitor
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7 Messages
12 years ago
If there is anyone that can turn this off for me on right now please message ASAP! I can't believe that it is turned on automatically when that wasn't even true as a residential customer AND residential customers have an option in their account settings to turn it off when we do not!
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MidgardDragon
Occasional Visitor
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7 Messages
12 years ago
Just so everyone knows this junk comes back if you change your tier of service. I had to contact a second time after it was turned off because we changed service tier and it automagically turned itself back on. So if you change your service at all be sure to check what wifi is broadcasting and ask someone to turn it off if you don't want it.
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MidgardDragon
Occasional Visitor
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7 Messages
12 years ago
It's pointless to even PM someone to turn this off. It comes back if service is interrupted, you change tiers, whatever. I do not like having this and I *need* a method to turn it off myself.
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aic
New problem solver
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39 Messages
12 years ago
Good afternoon everyone, I just logged on my cisco DPC3939B gateway and it seems PUBLIC WIFI is back ON.
If someone is available please turn PUBLIC WIFI off in my gateway. thank you and have a great day.
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CC_John
Retired Employee
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1.9K Messages
12 years ago
Hi AIC. The Xfinity public WiFi has been disabled on the Cisco device.
Thnak You
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dmckinon
New Member
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1 Message
12 years ago
I have had the same problem with one client in particular that happens to be a church. I watched with a wifi analyzer that when the xfinitywifi ssid showed up it took out my clients wireless. I reconneced my client computers to their wireless network and continured to analyze what was going on. Again as soon as the xfinitywifi showed up it dropped my clients wireless.
I just got off the phone with Comcast and they did turn it off, but she said that if the modem get rebooted or reset, it will be turned back on. this has caused my clients many problems and now that I know and have verified it is the comcast xfinitywifi, I may look into a class action suit. My client have been unknowingly been supplying people with the internet on their dime and has caused them problems. If you of you that have been affected by this and or your clients you may want to consider the suit against them. I like comcast but this is wrong and they never informed me or my client that they were doing this.
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