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New Contributor

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4 Messages

Fri, Jun 11, 2021 4:38 PM

admin tool

Reset Admin Tool password

We need to reset the admin tool password.

 

Would appreciate help in regards to this...

Official Employee

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26 Messages

1 y ago

Hello, @user_adb2fe. I hope you're having an amazing day. I'm glad to see you're taking advantage of our platform to make us aware you're in need of some assistance to reset your password to access the admin tool.

 

Have you tried our self help options listed on this link https://comca.st/3vag2dn? From here you'll be able to obtain the necessary information to regain access to your profile.

New Contributor

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4 Messages

1 y ago

Hello,

what I need is to reset the password to get into the admin tool. I forgot the password and I don't see any option to reset it

can you help?

Official Employee

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13 Messages

Most definitely! You can change and set the new password in the Admin Tool by following this step by step guide under ;Log in and secure the Admin Tool'  https://comca.st/3gXd4F3 Please note you are not able to change the username in the admin tool but you can change the password by clicking on the upper right hand corner and select 'change password'. Please let me know if this helps. 

New Contributor

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4 Messages

Hi, I need to reset the password because a former employee change it and now we don't have a way to log in. So none of the steps in the link that you send me are good in this case.

can I get direct support from a representative?

Thank you.

Official Employee

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13 Messages

Sorry to hear you are still having trouble with your login and we are here to help.

 

If you could please send our team a private message with your full name, the business name listed on the account, and the service address associated with your account to get started.

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live session.