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Hello @user_780141! Thanks for taking the time to reach out on our Business Forums. We value you as a Business customer, and I am sorry to hear about this issue you're running into when trying to call specific numbers. My team is here to help and wou
Issue with calling certain numbers
Hello there, Whenever we call [Edited: "Personal information"] or [Edited: "Personal information"] using one of our Comcast Business Voice SIP numbers we get the message from the carrier that “600 Busy Everywhere”. I also get the same thing when calling [Edited: "Personal information"] or [Edited: "
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@user_8486de Good morning, and thank you for taking the time to reach out to our Comcast Business Support Community. We appreciate you bringing this concern to our attention so quickly, and I'm happy to assist you in getting this resolved as quickly
E911
Hello! I've been trying to login to my Voice Edge desktop app and when I am about to sign in, an error pops out saying "Invalid E911 Adderess". It only gives me an option to press "view available address" or "edit address". I already edited the address and confirmed that it is the correct one but th
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Hello user_f23d9e Have you attempted to access through this link? https://xfinityincentivetracker.com/
Prepaid Visa reward card
Hello, A few of our new accounts have been eligible to receive a reward card but when I select the https://www.comcastbusinessfulfillment.com link, login, the site just keeps trying to reload and nothing happens. Is there another way to check? I have tried this in multiple browsers. Thanks
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Thank you for the specifics' user_f23d9e, did you relay that information back to our business team by chance?
Prepaid Visa reward card
Hello, A few of our new accounts have been eligible to receive a reward card but when I select the https://www.comcastbusinessfulfillment.com link, login, the site just keeps trying to reload and nothing happens. Is there another way to check? I have tried this in multiple browsers. Thanks
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@user_bcf362 We want to thank you for reaching out on the Business Forum for support with the network upgrades in your area. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account a
upgrade outtages
We have had multiple outtages during these 'planned system upgrades'. This continues to happen even after multiple days already. This is unacceptable during business hours! Our admin is shopping for new providers. Upgrades dont matter if we keep losing business nad customers during these upgrades. T
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Oh no @user_985a37 , I can only imagine the frustration you must be feeling. Having your business needs set up correctly is a top priority. I am sorry to hear we dropped the ball. Our team would be happy to help. To start, can you send us a priva
Horrible service and no one seems to have any clue
Comcast is a model of incompetence. I was simply trying to switch a current voice line over to the VES system with Auto Attendant. We explained in detail what we wanted for our business. One phone line with the auto attendant and 2 handsets. That's all, super simple. The rep that spoke with us told
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Okay gotcha, you won't need to find my name to send a private message. Just select the Comcast Business handle and your message will be sent to our team! Thanks for your patience.
Switch from business to residential
Hi, I think the residential service would be better for my needs. I have my own modem. How could I accomplish the switch over? Thank you.
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Thank you for taking the time to reach back out to us @RC_DT. I sure do wish I had better news for you, but I am not seeing this function being offered at this time. I have this list of the functions available for Business VoiceEdge Management https:
Business VoiceEdge API for User Management
Good Afternoon, Is there an API we can use for the following endpoints: https://business.comcast.com/myaccount/Secure/ManageServices/BVE/AdminDashboard/ https://business.comcast.com/myaccount/Secure/MyAccount/ManageUsersSettings What is needed: https://business.comcast.com/myaccount/Secure/MyAccount
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That is awesome @jval. We have a wonderful group of knowledgeable technicians. It really sounds like he did a thorough job. We are certainly grateful to have patient understanding customers such as yourself. Did you have any further questions or conc
Odd 10Mbit cap on upstream
Ok here is the weirdness. I have 350/35 service and until last week things worked flawlessly. Now my upstream is limited to 10Mbit exactly. If I reboot the modem I get full speed for 10 minutes exactly **IF** I run the circuit hard then back to the cap. I've tested and the latency appears on the fir
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I do apologize, @gbur . You will want to send the message to our shared handle at Comcast Business support. Let me know if you run into any troubles, I will be on standby.
15 Outages in 10 Days
In the last 10 days my Internet has gone down at least 15 times. The symptoms are the modem enters a failure state and stops passing packets. I can ping the modem management IP (10.1.10.1) as well as the public ip address of the modem (I have a static IP). It always fails the same way to there is ei
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Thank you for reaching out over our Comcast Business Forums @user_b5d381 . I am sorry to hear you have run into some trouble changing the Caller ID's for the hunt group. I can understand the headache this has caused you, and certainly apologize. I am
Caller ID Display on outgoing calls
Rather than using an autoattendant to pickup our calls, we use a hunt group in the office for everyone but the two principals in our business. When anyone makes an outgoing call, it displays "HG" instead of our buisiness name or phone number. In looking over our Caller ID settings, each user is set
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Thank you for reaching out today @Cakes20023. I can truly understand how important this is to your business. I am sure this has caused you a lot of frustration. You can manage caller ID settings for Business VoiceEdge users. This includes external ca
Getting caller ID to display business name
Just as the title states, we make a lot of reminder calls, people are more likely to answer if they recognize the name. How can I change this?
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Hi @user_6e9584, thank you for reaching out over our Comcast Business Forums. We don't have direct contact information to provide you, that being said, we can place a ticket into our serviceability division. We will need to gather some pers
Contacting Comcast Construction Division
We need to get an estimate for an apartment building from Comcast. Is there a number to call? I did reach out to Comcast Business on Tuesday but in retrospect, I should have called the construction division. The project is in Gresham, Oregon and there is service in the area. We can provide blueprint
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I do apologize, @user_0c2e10 but the Business Service department will need to start the disconnection process to move the phone number to your residential account. The Business team should be able to handle everything for you on one call. Please keep
Move business phone number to residential
Who do I need to work contact in order to move my business phone number to my residential xfinity account? Can someone supply contact info for the department I need. Thank you
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Okay gotcha, I appreciate you double-checking the support document. Let's take a closer look together! Can you send us a direct message with your full name, business name, and full service address? To send us a direct message follow these steps -
Eran
Can't leave message after voicemail greeting. It drops call immediately after greeting is finished
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Hi @MWatsonANB, thank you for being an active part of the Comcast Business Support Community! I can see how this would be frustrating especially if you answer many calls from the desk phone. Just to clarify, this only happens if you answer the phone
VoiceEdge App Not Hanging Up
If I (or a colleague, this happens on all of our machines) answer a call on my desk handset, the call appears live in my VoiceEdge app on my desktop and does not hang up. If I have answered several calls on my handset without checking my desktop app, I will find several calls which appear in progres
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Thank you for the additional information. It certainly sounds like we will need to find a route outside the normal process. I would be happy to help on our end. Please don't post any personal information in the public forum (for your security). Can y
Need to rezone a business address to residential.
In order to get service at my residential address I had to create a business account for them to create a new address in the system. I just finished my contract so I need to rezone the business address to residential so I can get residential service. It would be great if we could do this without any
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Hello, @Severton! Thank you for taking the time to create a new post about your VoiceEdge concerns. We definitely want to help in any way we can! I appreciate you checking the settings and sharing those details with us. May I ask what troubleshooting
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desktop app is not ringing
I use the VoiceEdge desktop app when I work from home and try and help answer calls that come to our main line. But my app stopped ringing with incoming calls. I am sometimes not notified at all that an incoming call is coming in. I have checked my settings and everything is set up correctly. I am a
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