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user_778a12's profile

New problem solver

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9 Messages

Sun, Dec 19, 2021 2:56 AM

Worst Experience on Earth

Over 1 year and not fixed. Costing my business to suffer badly 

Official Employee

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35 Messages

1 year ago

Thank you for reaching out @user_e56f5c. I am sorry to hear you have not had a good experience. This is certainly not what we want for our customers. Our team would be happy to help. I will need a little more information. Can a get some additional details. What needs to be fixed?

New problem solver

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9 Messages

@Comcast_Anna over a year and more information? What do you need ? I’ve spent weeks of time and I’m not getting anywhere. I only want a phone to work and WiFi as well. What is hard to understand and what info do you need about that ? 

Official Employee

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11 Messages

I am not showing record of contact here on our forums prior, but I can certainly dig deeper into your account to further review what's been going on. Please send over a private message and include your account phone number, your account number, and your entire service address. (with the city, state, and zip code). 

New problem solver

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9 Messages

I’ve never used this before today is why. I would prefer to run my business and not Comcast. The account # was given so I don’t know what else you want. I’m not going to send anything private because nothing is private about Comcast doing this anymore. Many more options than this until it’s fixed 

Official Employee

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11 Messages

It's imperative that we get your services up and running properly for you, and in order to discuss account related information and further assist you, we would need for your information to be sent privately. Sharing account/personal information publicly is against our forums acceptable use policy and we care about your account security. 

New problem solver

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9 Messages

1 year ago

Here is your own data

New problem solver

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9 Messages

1 year ago

Nobody will respond to fix the situation or resolve

New problem solver

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9 Messages

1 year ago

I’m waiting? Anything you need to resolve the issue at my business account? I’ll post all of my documentation if you like. The business acct info or my business phone # ?

Comcast -

acct- [edited per Comcast BusinessSupport Community Guidelines]

This is the account that is involved that needs to be fixed. Loss of calls and WiFi.  Depend on both to remain in business. It’s been too many times. I’ve been trying to help but tech never had answers and system is still not working properly. Field tech shows up and service center has no info to resolve. 17yr customer and treated like this for too long. Nothing but promises then they disappear. 

(edited)