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RC_DT's profile

New Contributor

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6 Messages

Wed, Mar 11, 2020 1:00 PM

Business VoiceEdge API for User Management

Good Afternoon,

 

Is there an API we can use for the following endpoints:

https://business.comcast.com/myaccount/Secure/ManageServices/BVE/AdminDashboard/

https://business.comcast.com/myaccount/Secure/MyAccount/ManageUsersSettings

 

What is needed:

https://business.comcast.com/myaccount/Secure/MyAccount/ManageUsersSettings
Ability to add new user with the following required details:
FirstName, LastName, E-mail Address, Service Level (Pick list?)
Set option to confirm/not confirm e-mail as well as personal password information.

Ability to get new user object with the above details.

 

https://business.comcast.com/myaccount/Secure/ManageServices/BVE/AdminDashboard/

Ability to lookup and return phone object(s) by number/user

Ability to assign user object gotten from ManageUserSettings portal to phone object

 

Why it's needed:

Many companies today utilize API's to automate tasks done by humans. User provisioning is a big one, and apart of this is setting up phone lines for each user. Currently, if I need to assign a user to a phone, I have to manually go through Comcast's web portal, create a new user account, make sure that user confirms their e-mail, go to the admin portal, search for their phone, and add a new user to the phone. This process takes anywhere from five minutes to twenty depending on the speed of the Comcast site. With an API, a similar process could happen almost instantaniously, as well as reduce the latency on Comcasts web servers, since they are sending and receiving much less data. Thus, it would not only be beneficial to those working in Comcast business portal, but also beneficial to Comcast itself: the server traffic would lessen which makes a cheaper server bill, more users would be drawn to the service since they can utilize it alongside applications, and finally reduce the overall frustration of trying to do everything through the VoiceEdge web portal.

 

Thanks.

Official Employee

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144 Messages

2年前

We can definitely check on this for you. I'm so sorry for the https://comca.st/2TWxYaB've reached the right place, and my goal is to change your experience. Can you please send me a private message with the last four of the account number and/or last statement balance, your full name, phone number, and service address including city, state, and zip code?

New Contributor

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6 Messages

2年前

Hey Robert, 

Can you reclarify what you mean "We can definitely check on this for you. I'm so sorry for the https://comca.st/2TWxYaB've reached the right place, and my goal is to change your experience."

It doesn't make sense to me as an answer to the request I proposed above.

 

Sincerely,

RC_DT

Official Employee

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263 Messages

2年前

Hey there! Thank you so much for your patience and for being a Voice Edge subscriber. My name is Gabriel and I am with the Comcast Digital Care team. I will be picking up the conversation for Robert. We offer our sincerest apologies for the confusion. I believe what my colleague meant to say is we can look into this for you and that we apologize for the inconvenience that is caused by the process we have for adding a new user to the phone number. As a customer myself, I understand that your time is valuable and we appreciate you for your time spent in reaching out to us with the API concern. After further research, I have discovered that we do not have the API option at this time. At Comcast, providing a superior customer experience is our priority, so I will make sure to pass along your feedback so we can better our customer experience. We are very grateful for your feedback. Do you have any additional questions or concerns for me this evening?

New Contributor

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6 Messages

2年前

No thanks!

Official Employee

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144 Messages

2年前

If you have any questions or concerns, we are available 24/7 t o assist you. 

New Contributor

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1 Message

3分前

is there any progress on API access to VoiceEdge administration or reporting?

Official Employee

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40 Messages

@well Hello and thank you for reaching out! I would be happy to check on updates for you, but since this is a 2 year old post, can you please create your own post with your specific concern, so we can make sure we are following our community guidelines and assist further? 

New Contributor

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6 Messages

I'd like an update as well, though the post is two years old I still would love an update.

Official Employee

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30 Messages

Thank you for taking the time to reach back out to us @RC_DT. I sure do wish I had better news for you, but I am not seeing this function being offered at this time. I have this list of the functions available for Business VoiceEdge Management https://comca.st/3Onz8HF  (just for reference). I sure do appreciate your well thought out feedback. That is awesome! I understand this was posted 2 years ago and I apologize the post has not had much movement. As technology changes, we are always looking for ways to improve our customers experience. I am happy to share your feedback. Thank you for being a loyal customer!