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Domain Names/Static IP
Managing, controlling, and support for Custom Domain Names
New Member
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2 Messages
Tuesday, March 5th, 2024 3:02 AM
PTR Record
We need a PTR record for our domain. Can someone please assist?
Question
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Updated
6 months ago
159
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Responses
Comcast_JohnG
Official Employee
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25 Messages
6 months ago
Thank you for reaching out to us here @Hydropeptide_Tim. I would be happy to look into that request from here for you. Could you send us a direct message with the full name and complete address for that service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://businessforums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Business Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
- John
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user_74d6be
New Contributor
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2 Messages
6 months ago
Unfortunately Comcast Business support can no longer assist with this request. If you're lucky enough to call (800) 391-3000 and actually reach a person anymore instead of having the phone system keep asking if it's okay to reboot your modem when everything is working, you'll be disappointed to know that the tech support rep you speak to doesn't know what reverse dns or a PTR record is. If you're like me, it'll take 5-10 minutes for them to understand your request, then they'll botch it and escalate your "issue" with the promise of being called back within 48 hours.
TLDR: Comcast Business support used to answer the phone when you called and could add a reverse DNS entry for you in 30 seconds, today, they don't even know what reverse DNS is and cannot help you. That is IF you're even able to reach someone on the phone.
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