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New Contributor

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4 Messages

Tuesday, March 26th, 2019 10:00 AM

Caller ID Display on outgoing calls

Rather than using an autoattendant to pickup our calls, we use a hunt group in the office for everyone but the two principals in our business.  When anyone makes an outgoing call, it displays "HG" instead of our buisiness name or phone number.  In looking over our Caller ID settings, each user is set to "group policy" which for the Hunt Group.  In looking at the Main HG settings, it says Call Line First Name is "Main" and Call Line Second Name is "HG".  To change this to our business name, (which is 2 words) is it as simple as changing it to Call Line First Name to our business "First Name"  and Call Line Second Name to our business "Second Name" or am I missing something?

Accepted Solution

Problem solver

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226 Messages

6 years ago

I can help!

Thanks for reaching out to us on our Comcast Business Support Forum. Send me a private message with your full name, address and, the primary phone number you're having the issue with.

Gold Problem solver

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421 Messages

6 years ago

I can take a look at the configuration for you; can you please click on my handle (Comcast_Gina) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number? 

New Member

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1 Message

6 years ago

I am having the exact same issue. COuld you assist me as well?

Advocate

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1.1K Messages

6 years ago

I was able to reply to your private message, brianleach. Please send a response there. 

New Member

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1 Message

6 years ago

We are having the same issue with "hunt group" being displayed instead of our company name for clients receiving calls.  Can you assist with fixing this?

New Contributor

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1 Message

3 years ago

My business line is having a similar issue. Caller ID shows Hunt on client's caller ID. We would like to fix this.

Contributor

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20 Messages

Hello, @user_bd2d1c we are happy to help you out. Please send us a private message with your name, business address, and phone number associated with your account. 

 

To send a Direct Message:

 

Ensure you are logged in

 

Click the "Direct Messaging" icon or https://comca.st/3C7nIBW

 

Click the "New message" (pencil and paper) icon

 

The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there.

 

 - As you are typing a drop-down list appears. Select "Comcast Support" from that list.

 

 - An "Comcast Support" graphic replaces the "To:" line.

 

 Type your message in the text area near the bottom of the window

 

   Press Enter to send it

I no longer work for Comcast. 

New Contributor

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1 Message

3 years ago

I am having the same issue as well I am trying to change the caller ID on 3 of my hunt group lines

New problem solver

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39 Messages

Thank you for reaching out over our Comcast Business Forums @user_b5d381 . I am sorry to hear you have run into some trouble changing the Caller ID's for the hunt group. I can understand the headache this has caused you, and certainly apologize. I am sure working together we will get this sorted out. 

 

First, have you attempted to change the listings using our self-service options? I am providing you this link (with a step-by-step guide) https://comca.st/3rP1QYe;

 

Our team will be on standby to continue assisting if you run into any further problems.

I no longer work for Comcast. 

New Contributor

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2 Messages

16 days ago

Ok how to we correct this and show the business name so clients it is the law firm calling them

Official Employee

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31 Messages

 

user_475014 This walks you through managing the settings of the Hunts group https://business.comcast.com/support/article/voice/edit-your-hunt-group-settings-for-business-voiceedge. You should be able to set up the business name for caller ID outgoing calling. 

 

Official Employee

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225 Messages

It looks like you have attempted to post some personal information in our public forum. We have suppressed that information to keep your personal data private. Please review our Forum Guidelines below for additional information as to the type of information we want to help you protect: https://forums.businesshelp.comcast.com/conversations/announcements/comcast-businesssupport-community-guidelines/5fe0a62cc5375f08cd9613e5

New Contributor

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1 Message

6 days ago

An Auction Company shows up on caller Id when I call a client...help

Official Employee

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30 Messages

 

user_0d8c30, Thank you for reaching out to Comcast Business Support. You should be able to use this link to make the changes needed: https://business.comcast.com/support/article/voice/edit-your-hunt-group-settings-for-business-voiceedge