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SyECI
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New Contributor

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4 Messages

Tuesday, March 26th, 2019 10:00 AM

Caller ID Display on outgoing calls

Rather than using an autoattendant to pickup our calls, we use a hunt group in the office for everyone but the two principals in our business.  When anyone makes an outgoing call, it displays "HG" instead of our buisiness name or phone number.  In looking over our Caller ID settings, each user is set to "group policy" which for the Hunt Group.  In looking at the Main HG settings, it says Call Line First Name is "Main" and Call Line Second Name is "HG".  To change this to our business name, (which is 2 words) is it as simple as changing it to Call Line First Name to our business "First Name"  and Call Line Second Name to our business "Second Name" or am I missing something?

Question

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Updated 

3 years ago

5.4K

7

Accepted Solution

CCMichaelM

Visitor

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226 Messages

6 years ago

I can help!

Thanks for reaching out to us on our Comcast Business Support Forum. Send me a private message with your full name, address and, the primary phone number you're having the issue with.

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CC_Gina

Gold Problem solver

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421 Messages

6 years ago

I can take a look at the configuration for you; can you please click on my handle (Comcast_Gina) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number? 

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HKP_Admin

New Member

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1 Message

6 years ago

I am having the exact same issue. COuld you assist me as well?

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user_Phil

Advocate

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1.1K Messages

6 years ago

I was able to reply to your private message, brianleach. Please send a response there. 

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brianleach

New Member

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1 Message

6 years ago

We are having the same issue with "hunt group" being displayed instead of our company name for clients receiving calls.  Can you assist with fixing this?

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user_bd2d1c

New Contributor

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1 Message

3 years ago

My business line is having a similar issue. Caller ID shows Hunt on client's caller ID. We would like to fix this.

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CC_Alisha

Contributor

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20 Messages

Hello, @user_bd2d1c we are happy to help you out. Please send us a private message with your name, business address, and phone number associated with your account. 

 

To send a Direct Message:

 

Ensure you are logged in

 

Click the "Direct Messaging" icon or https://comca.st/3C7nIBW

 

Click the "New message" (pencil and paper) icon

 

The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there.

 

 - As you are typing a drop-down list appears. Select "Comcast Support" from that list.

 

 - An "Comcast Support" graphic replaces the "To:" line.

 

 Type your message in the text area near the bottom of the window

 

   Press Enter to send it

I no longer work for Comcast. 

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Reply

3 years ago

0

user_b5d381

New Contributor

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1 Message

3 years ago

I am having the same issue as well I am trying to change the caller ID on 3 of my hunt group lines

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CC_Anna

New problem solver

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39 Messages

Thank you for reaching out over our Comcast Business Forums @user_b5d381 . I am sorry to hear you have run into some trouble changing the Caller ID's for the hunt group. I can understand the headache this has caused you, and certainly apologize. I am sure working together we will get this sorted out. 

 

First, have you attempted to change the listings using our self-service options? I am providing you this link (with a step-by-step guide) https://comca.st/3rP1QYe;

 

Our team will be on standby to continue assisting if you run into any further problems.

I no longer work for Comcast. 

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3 years ago

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