VoiceEdge App Not Hanging Up

If I (or a colleague, this happens on all of our machines) answer a call on my desk handset, the call appears live in my VoiceEdge app on my desktop and does not hang up. If I have answered several calls on my handset without checking my desktop app, I will find several calls which appear in progress, and I have to "hang up" on each call until I get to the waiting state with the green handset icon.

If I do this while on a call on my handset (desk phone) I lose the call on my desk phone.

Is there a fix for this behavior?

Responses

CC_Anna

New problem solver

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39 Messages

3 years ago

Hi @MWatsonANB, thank you for being an active part of the Comcast Business Support Community! I can see how this would be frustrating especially if you answer many calls from the desk phone. Just to clarify, this only happens if you answer the phone from the desk handset, correct? Has this always been the case or did this just start recently? Is it certain numbers, or everyone that calls? Thanks for your help. I am sure working together we will get to the bottom of this.

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MWatsonANB

Contributor

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42 Messages

@Comcast_Anna This seems to have started before the latest CVE update and has continued until now. This happens for all calls answered from the desk phone handset whether initiated internally or externally.

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3 years ago

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CC_Anna

New problem solver

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39 Messages

Okay, I understand @MWatsonANB . Have you had a chance to look through the Comcast Softphone User guide?

If you scroll through the manual to page 24, you start to get information regarding VoiceEdge including be anywhere feature, call forwarding, remote office. I did glance through the manual. I apologize, I didn't see anything directly related to your situation, however you would be more familiar than I am. Please keep us posted, if you find a solution. Our team will be on standby.

I no longer work for Comcast.

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3 years ago

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