Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (32.4K)
Great question there! Are you referencing IPv4 or IPV6?
Is it possible to add nonsequential blocks of static IP's?
If I have a block of 5 or 13 static IP's. Is it possible to add another block of 5 static IP's that are not sequential? (For example 181.0.0.51-181.0.0.56 + 90.0.0.50-90.0.0.55) I spoke to a rep on the phone yesterday who offered to do this. Today I called in and asked about it and was told it was n
Question
I appreciate that information there @user_3e61c0! We would like to gather some more information to work to activate this on our end. Our awesome digital care team would be happy to assist you. Can you initiate a chat and start with your full name and
Required Installation?
I have my own modem router combo and my office has a Comcast internet cable line running into it. I connected my modem to the cable line and the modem and the modem shows it's got signal so I check my computer and when pulling up the browser I'm immediately taken to an Xfinity activation splash scre
Question
@user_fe10f0. Oh my ! That is not good and not what we want for our valued members. Please send us a private message with your full name, business name, full address, and phone number. By clicking the "message" icon in the upper right
VoiceEdge Desktop App drops call and gets silent.
For several times now there were numerous instances where we receive a call and in a matter of about 30 seconds-1 minutes into the call, the caller cannot hear us or we cannot hear the caller. Even if we return the call right after this happens, the issue still occurs for several hours. I have also
Question
Hi @mrshyvley, Thanks for coming to our community with your concerns about security edge. I saw another comment were you mentioned this was resolved, but we wanted to confirm if you need any help with your account or services?
YOU DO have a choice about Security Edge in your contract for service
Security Edge messed with my business network functioning properly. When making a contract for service with your Comcast Business account, do you have a choice about whether it has Security Edge included with it? YES you do have a choice. If you don't want it, just be sure when you negotiate
Question
We got your message, @BigRigJonny, and will see you there!
Comcast Fails for months...
I am writing this post to express my extreme dissatisfaction and frustration with the service I have received from Comcast over the past three months. I upgraded my internet service from 600 Mbps to 1.25 Gbps, and despite numerous attempts to resolve the issue, my speeds have not increased at all. I
Question
Got it, @user_1325ea! I'm glad the Internet service is working well once again! Here's an excellent source for Managing Connection Pro, including your status lights. Please let me know if this helps!
Need support for Connection Pro 4g Backup. i dont think it's working correctly
Hello - we have a backup 4g device provided by comcast (AER1650-803). Comcast site says it's online "Standby" but when there's a cable outage it doesnt kick in. i also noticed the "embedded Modem" light is amber, not green. Could we have someone check on this. I tried calling support but the phone n
Question
@user_1325ea - I found this image in one of our troubleshooting docs. Does that help in any way?
Need support for Connection Pro 4g Backup. i dont think it's working correctly
Hello - we have a backup 4g device provided by comcast (AER1650-803). Comcast site says it's online "Standby" but when there's a cable outage it doesnt kick in. i also noticed the "embedded Modem" light is amber, not green. Could we have someone check on this. I tried calling support but the phone n
Question
Please delete your person information from the public frum and please send us a private Direct Message. To send a "Peer to peer" / "Private Direct message" message to "Comcast Business": Click "Sign In" if necessary Click the "Peer to peer chat
Need to clear the past due amount
We sent the check# 103766 for $779.95 to Comcast on November 10th, 2022. It was cashed on 11/28/22 but wasn't posted to our account# 130340392. This has been going on for a while now. We keep getting past due notices whereas everything is paid up. I was given a ticket# CR083904133 and would like to
Question
My apologies, @user_438337. Here are the Business instructions: Click "Sign In" if necessary • Click the "Direct Messaging" icon in the top right corner• Click the "New message" (pencil and paper) icon • The "To:" line pro
Auto Attendant Sound Quality
We are experiencing very fuzzy audio with our auto attendant. We have recorded the file via an iphone. When reviewing via a desktop computer, the audio quality is excellent. We also attempted changing the file to 8-bit and mono and this has had zero impact on the fuzziness. What can we do to ensure
Question
It looks like you have attempted to post some personal information in our public forum. We have suppressed that information to keep your personal data private. Please review our Forum Guidelines below for additional information as to the type of info
Internet outages on a almost daily basis
We have been experiencing almost daily internet outages for over three months now, despite having replaced the Comcast modem and using our own SB8200. These outages can last for as little as 5 minutes or sometimes even hours, and restarting the modem does not seem to help. Whenever we contact tech
Question
@user_569ce8 I am sorry you are having an issue logging into your system. I would be happy to look into this with you. Are you getting an error message or code?
Auto Attendant
I am having trouble logging into my auto attendant. Is there a problem with Comcast’s systems?
Question
Thank you for that information, I would like to take a closer look at your account and see if I can help you troubleshoot this issue. To get started please send us a direct message. To send a direct message: Ensure you are first signed i
Auto Attendant
I am having trouble logging into my auto attendant. Is there a problem with Comcast’s systems?
Question
Thank you for the screenshot. So that I can pull up your account and troubleshoot this with you may please have your name, the business name on the account, the phone number for the account, and the service address?
Auto Attendant
I am having trouble logging into my auto attendant. Is there a problem with Comcast’s systems?
Question
Hey there, @JamesM! Thank you for creating a new public post to get started. I'm sorry to hear about the trouble you've had with your service, and with contacting our Comcast Business team. Making sure we provide the most up-to-date information, have
Need to close business account and transfer to residential account
Comcast runs their cables through a wash to get to my house. This floods out every single year and cuts internet to my home office for days on end, sometimes weeks. This has cost my business thousands of dollars. I have documented this dozens of times over the years, including recently via email wit
Question
Hello! Thanks for reaching out! My team would be more than happy to see what support we can provide you. Please send us a direct message to better assist. To send us a direct message: • Click "Sign In" if necessary• Click the "Direct Messaging" i
Comcast_Amira
commented
3 years ago
to the conversation:
0
0
Payment issues
Is there anyone I can speak to today regarding my account?
Question