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New Member

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4 Messages

Tue, Aug 16, 2022 9:27 PM

Auto Attendant Sound Quality

We are experiencing very fuzzy audio with our auto attendant. We have recorded the file via an iphone. When reviewing via a desktop computer, the audio quality is excellent. We also attempted changing the file to 8-bit and mono and this has had zero impact on the fuzziness. What can we do to ensure the sound quality of our auto attendant is as clear as the recording?

Official Employee

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43 Messages

1 m ago

@user_438337 Hello and thank you for letting us know you are experiencing with auto attendant not being clear. Since it sounds clear via the computer, are specific calls having issues, or all calls? Also, is this a new issue, or have you always noticed it? 

New Member

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4 Messages

@Comcast_Abbie​ Good Morning! All calls are experiencing this issue. We have always noticed and tried multiple ways to fix this. This has been a year long process trying to correct the sound issue. Thank you for your assistance!

Official Employee

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4 Messages

Hello, @user_438337Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3QCGyYs

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

Official Employee

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4 Messages

My apologies, @user_438337.

 

Here are the Business instructions:

 

Click "Sign In" if necessary 
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon 
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 
• - An "Comcast Business" graphic replaces the "To:" line 
• Type your message in the text area near the bottom of the window 
• Press Enter to send it

New Member

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4 Messages

@Comcast_Rose​ Thank you! I followed up with them and have yet to receive a response. Do you know what the usual eta is via the direct messaging platform? It has been 15 minutes without any type of communication. Thank you!