VoiceEdge Desktop App drops call and gets silent.
For several times now there were numerous instances where we receive a call and in a matter of about 30 seconds-1 minutes into the call, the caller cannot hear us or we cannot hear the caller. Even if we return the call right after this happens, the issue still occurs for several hours.
I have also experienced where we receive a call and can be in mid-conversation and the call drops.
VoiceEdge Desktop App is dropping calls a few minutes into the call when using the app remote. Internet connection is good. Voice is clear, then just drops. So far this problem seems to be only existent with the Desktop App.
I have reached out to technical support and they send someone to our office location, even after I made it clear, repeated and confirmed that they understood I was working from a different locations to check our internet connection. Obviously, that did not solve the problem. After that, they told me to call the Customer Support from my modem company to fix the issue. I did it even already knowing that it wouldn't result in any changes, and after that I don't know what else I can do to get help, because Comcast doesn't seem to know what is the product they offer and have more issues than acceptable with what they sell us.
This is a Business phone, and I keep having angry clients, cannot complete the calls and our operation is being severely disrupted because no one seems to be able to help us find a way to fix the issue.
Valid to say, I notice more people relating the same or similar problems with the Desktop App, but I cannot find an answer to resolve this issue.
When I called Comcast I had to use my personal cellphone to contact them, because my line was constantly dropping the calls and I couldn't talk with any one.
Has anyone else experienced this?