Comcast Fails for months...

I am writing this post to express my extreme dissatisfaction and frustration with the service I have received from Comcast over the past three months. I upgraded my internet service from 600 Mbps to 1.25 Gbps, and despite numerous attempts to resolve the issue, my speeds have not increased at all. I am still receiving approximately 600-750 Mbps. This has significantly impacted my business operations, and the lack of support and communication from Comcast has been utterly unacceptable. I demand immediate action.

Here are my case numbers for reference: CR077419480, CR077413163, CR077412729, CR077975808, CR077971827, CR077837693, CR077837954, CR078969286, CR078963041, CR079862357, CR080530539, CR080527624.

Please note that I have made at least 30 additional calls to Comcast, and these issues were added to the existing tickets. As a business class customer, I expect business-class support and a timely resolution.

Since upgrading my internet service, I have spent over 52 hours on the phone with Comcast agents, attempting to resolve this issue. The original agent who handled my upgrade assured me that the speed increase would take effect within 24 hours. Despite signing the contract immediately, I experienced no change in my service. My multiple attempts to contact the original agent, his supervisor, and their supervisor resulted in no response.

After a month of non-stop calling and receiving no help, I finally spoke with another agent who claimed to have spoken with the original agent. She informed me that she "yelled at him" regarding my situation and sent me a new contract. This behavior and unprofessionalism from Comcast representatives are appalling. Despite signing the new contract, my speed issue remained unresolved.

A technician who came to install the new unit and test the speeds informed me that although 2 Gbps was available at the pole outside my business, this speed was not being delivered inside. He said he would escalate the issue to the engineering team, but I have not received any updates or information in the past two weeks.

My dissatisfaction with Comcast has reached its peak. The lack of support, communication, and professionalism is simply unacceptable. I urgently request that this issue be resolved as soon as possible, and I demand compensation for the time during which I have not received the upgraded service that I paid for. My business relies on dependable internet service, and this ongoing problem has been detrimental to our operations.

Please treat this matter with the urgency it deserves and provide me with a prompt and satisfactory resolution. I expect a response and an action plan to resolve this issue immediately.