Need to clear the past due amount

We sent the check# 103766 for $779.95 to Comcast on November 10th, 2022. It was cashed on 11/28/22 but wasn't posted to our account# 130340392.

This has been going on for a while now. We keep getting past due notices whereas everything is paid up.

I was given a ticket# CR083904133 and would like to provide the proofs from our bank that indicate that the check 103766 was indeed cleared.

Please let me know where I can send the copies of the bank information to resolve this problem. Thank you.

Responses

CC_Korie

Trusted Forum Contributor

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57 Messages

2 years ago

Hello there! Thank you for taking the time to reach out to us. I'd be happy to help look into this ticket and the misapplied payments for you. I know how important it is to get it resolved. Can you send us a DM with your name and address?

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the “chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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4T

475_NGary-TransTech

New Member

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2 Messages

@Comcast_Korie

Not sure what DM stands for.

My name is Lana Shiyka and the address is 475 N Gary Ave, Carol Stream, IL 60188.

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2 years ago

0

Comcast_Orlando

Official Employee

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59 Messages

Please delete your person information from the public frum and please send us a private Direct Message. To send a "Peer to peer" / "Private Direct message" message to "Comcast Business":

Click "Sign In" if necessary
Click the "Peer to peer chat" icon or https://forums.businesshelp.comcast.com/peer-to-peer-chat
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
- As you are typing a drop-down list appears. Select "Comcast Business" from that list
- An "Comcast Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it"

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2 years ago

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