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mrshyvley's profile

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12 Messages

Friday, March 31st, 2023

YOU DO have a choice about Security Edge in your contract for service

​Security Edge messed with my business network functioning properly.​

​When making a contract for service with your Comcast Business account, do you have a choice about whether it has Security Edge included with it?​

​YES you do have a choice.​
​If you don't want it, just be sure when you negotiate your contract to INSIST it not have Security Edge, and before you sign it confirm that it doesn't.​

​I have a Static IP block and Security Edge messed up the function of my network.​
​The most noticeable was it kept the DNS from working properly, even after everything Security Edge allowed me to turn off.​
​SO I had to re-do my contract to have Security Edge removed so i could have an open "clean pipe" to the Internet.​
​It was even cheaper after Security Edge was removed.​

​In my case, the Comcast Sales agent made it sound like I had no choice to include it, even after I told her multiple times I didn't want or need such a thing.​
​That was a waste of my time trying to get my network working properly again, and of Comcast Business's time fixing what their Sales Agent kept from telling me.​

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Official Employee

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46 Messages

3 years ago

Hi @mrshyvley, Thanks for coming to our community with your concerns about security edge. I saw another comment were you mentioned this was resolved, but we wanted to confirm if you need any help with your account or services?