We have just got a new ethernet private line and I wonder if we shoud use auto MDI-X between Comcast's terminal device (Ciena 3916) and our router (HP MSR3044).In some cases, auto media selection seems to cause unstable link or burst errors.Therefore, using static 1000base TX Full seems to be better

What is the process to have my /56 reverse dns delegated to my own DNS servers?

Hello,  HELP: I am not sure where to turn for this as we thought we had resolve in November of 2014. Back story:We converted a residential account to a business account in August of 2014The residential account was supposed to be turned off.We paid the business bill appropriately every month and are

Just switched to Comcast Buisness and I need to have my HP 5Si printer routed through the Cisco DPC3939B gateway. I have loged into the gateway but don't understand to add the device

Is there anyway I can get a /30 on my WAN and then get my /28 routed to me via that /30 I need another subnet for my servers for security reasons.

Recently became a Comcast Business customer.  Ordered service on March 2019.  Was informed that the location was ready for Comcast service and all I needed to do was schedule a date to port the numbers.  My contract with Birch Communications was ending on June 30th so I informed the sales rep that I

I need the following PTR record created. aaa.bbb.ccc.245 needs to resolve to remote.neochord.com. (Edited for account security)

Is Comcast's communication lines down?.?.  It is beyond reason that when a business is in need that a critical from a service provider, Comcast, they are unable to provide a timely solution.  In addition, I would have to check my pulse if I were to get a response.  If anyone with Comcast is so incli

Comcast delivered a new Cisco DPC3941B today. It worked OK for IPv4. I had to poke the interface and reboot it a few times in order to get IPv6 addresses to assign to the LAN. There was something screwed up with the IPv6 DNS information to start with. Then I disabled DHCPv6 because autoconfiguration

First the date went ahead an hour. Then when I rebooted my phone, my extension went away. When I call out, I get a fast busy. When I call in, it goes right to voicemail.

I got an email stating that my bill was ready, but it isn't in my account! Please help me fix this!!

Since I see no Email address I can send this to, I guess I will post this complaint publicly.I have been a Comcast Business customer for several years and I understand that maintenance has to be done every so often, and I even understand that they choose the hours of 12am-5am to impact as few busine

We have been renting our modem for over a year now, an I realized the other day that I have a unused DPC3008. Does anyone know the process to begin using it and returning the rented one?

Can someone help me with the SMTP settings? I just activated an account XXXXX@XXXXX.comcastbiz.net I found in the DNS settings of my email that the SMTP is:Mail access type DNS nameSMTPsmtp.w14a.comcast.netI've entered into my outlook outgoing smtp.w14a.comcast.netthen used my user account and passw

I am trying to connect android phone to exchange account.  I have tried every combination of domain, user, and server address Comcast has on its website.  None are working.  Any suggestions??

Good Evening, It has come to my attention that our business gateway's admin password is no longer the default one, we have no evidence of the password being changed, cusadmin - highspeed and cusadmin - CantTouchThis do not work, please reset our gateway. Thank you,Omar

Please remove the PTR record for IP address XXX.XXX.XXX.XXX which pointed to tigger.net-kitchen.com.   Thanks!

Since the migration this weekend,  access is denied for the new W14D address. We can still log into the HMC1, but cannot edit any information. When accessing the new W14D address from the Comcast Business website, I receive Access Denied. I have spoken to Comcast tech support and have been told to r

Yesterday around 14:50 PST my SMC Networks SMCD3G  modem became unable to connect. I have tried the troubleshooting steps provided at http://businesshelp.comcast.com/help-and-support/internet/troubleshoot-internet-connectivity/ several times with no success.   When I browse the a

My company has not been in business starting 2016. As I was tying up loose ends, realized that I'm still getting Comcast Business Internet bills. I need to cancel this service. If Comcast checks my internet usage for 2016, it would be 0. I need to know what I can do to amicably resolve this with Com