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Use existing router instead of DPC3939B

Recently had business class internet installed and I'd like to use my existing ASUS router instead of the DPC3939B.  I do not have a static IP and didn't see anything in the DPC3939B's configuration menu that eluded to any "bridge" or "pass through" modes.  If someone can assist me in making this ha

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Returned modem but still being charged for it

I returned the modem on 08/22/2015 because I purchased my own modem.  I've been charged the equipment fee on every bill since.  Please fix this.

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what tier of business internet do I have to have to get access to xfinitywifi hotspots?

Hi:I'm a comast business internet customer with the package:Deluxe 50 Pkg Business Internetand have been active for a couple of months according to http://www.xfinity.com/wifi/faqs.htmI am an XFINITY customer, do I get free access?XFINITY WiFi is available for no additional charge to XFINITY Interne

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Webmail Open a message?

In Webmail (Outlook Web App 2010) is it possible to view a single message?I find messages can only be read from the Inbox list in the limited reading pane.

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basic LAN configuration help

hello,I have a set of 5 static IPs and I would like to have two of them assigned to two different (physical) machines that will be running various services I need publicly available (http, ftp, ssh, etc.).I would also like each machine to be able to talk to the other on the LAN (e.g using local subn

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Message Indicator

Hello, My voicemail message indicator is beeping and my voicemail box is empty. Can my voicemail be reset? Thank you.

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Lost my static ip after modem reset

I lost my static ip address after resetting my modem. How do I get it back? Thanks!

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Comcast Exchange Servers on email blacklists

I realize this may not be the correct forum for this, but it does relate to domain names and ip addresses. I have a customer who uses comcast  exchange servers for her business email. Since October she has experienced trouble sending email to some of her customers. I was asked to look into the probl

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Sharepoint Access Denied after migration

Since the migration this weekend,  access is denied for the new W14D address. We can still log into the HMC1, but cannot edit any information. When accessing the new W14D address from the Comcast Business website, I receive Access Denied. I have spoken to Comcast tech support and have been told to r

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Gateway Router Reset Password

Good Evening, could you please reset my router to default password ? Thanks

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PTR request - pixelmemory.us

I can't believe this has to be done for a "Business" class account, but here I am posting in the formus asking for reverse DNS.     You can check the whois and DNS to verify that it matches account records.   Thank you,  Kevin

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Will we get the free speed doubles that residential users are getting?

http://forums.comcast.com/t5/Basic-Internet-Connectivity-And/New-Comcast-internet-speeds/td-p/1591497 Residential users are getting free bumps from 25 to 50/10!  Will us business class users on what used to be 22/5 and now is like 28/8 get an increase as well or do we get the shaft?

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Another PTR record request

Please let me know who I can private message for a new PTR record. Thanks!

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New Battery for Comcast Busines Voice Modem

Hello, I received a letter via postal mail from Comcast stating our battery backup needed to be replaced and to visit https://www.comcastsupport.com/tools/EmtaBatteryManagement/Start.aspx for a free replacement.  However when I go to this site and enter our main telephone number and our account numb

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Loss of speed with Dell 1703 wireless nic, Cisco DPC3939B router

We've had a good, stable system for a while now, with high speeds on all of our computers. A couple of weeks ago (2-3?) the bottom dropped out for one of the computers. Throughput is down to 1 or less megabits/s. No problems can be detected. I attempted to roll back to a 3-4 week old restore point,

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Need reverse entry for our domain

Hello,I need a reverse entry for our domain which we are running our company email server.  What information do you need and who do I contact with that information? Thank you,CPAA

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Request for Reverse DNS Entry

Hello,   Can can you please set up reverse DNS for the following sites:      Thanks, ~Matt   Edited for account security.

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Voice not showing up under "Manage Services" menu

When I log in to my account, it shows that I only have Internet & TV, but I have Voice also (as my bill would show). I really need to access the call logs. I called support yesterday and was told that it was a web glitch and that it would be taken care of. Well, I still can't access the features, bu

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Upgrading to 25GB taking more than a week?

I opened a ticket on 28-June to go from the wimpy 2GB mailbox to the 25GB touted in the account pages. It's been over 11 days, and I still don't think it's been done (1st tier support said today THursday would be the day it would get finished by).Is there anyone who can look at this account (martina

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Exceeded Email Limit

I send email newletters out once a month to our customers (they have the option to unsubscribe) & have signed up for this newsletter.  I now have been blocked saying i am a spammer.  who or how can i get reactivated so i can send out the newsletters.i have them set up in distribution lists of under

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