Skip to content
D

New Contributor

 • 

2 Messages

Wed, Jul 27, 2022 4:20 PM

Polycom CCX 410 extension not showing and cannot call out

First the date went ahead an hour. Then when I rebooted my phone, my extension went away. When I call out, I get a fast busy. When I call in, it goes right to voicemail. 

Accepted Solution

Official Employee

 • 

8 Messages

14 d ago

Hello @user_63059d Thank you for reaching out to our community for help with the phone serivce. I'm sorry for the trouble, I would love to help out. Please send us a direct message with your name and the business address. 

To send a "Peer to peer" / "Private chat message" message to "Comcast Business": 
 • Click "Sign In" if necessary 
 • Click the "Direct Messaging" icon

 • or https://comca.st/3S47TDU
 • Click the "New message" (pencil and paper) icon 
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 
 • - As you are typing a drop-down list appears. Select "Comcast Business" from that list 
 • - An "Comcast Business" graphic replaces the "To:" line 
 • Type your message in the text area near the bottom of the window 
 • Press Enter to send it"

New Contributor

 • 

2 Messages

14 d ago

I'm not sure if this means anything, but "VVX 410" is showing in place of my extension.