My Account is Missing My Bill

I got an email stating that my bill was ready, but it isn't in my account! Please help me fix this!!

Responses

Accepted Solution

CC_John

Retired Employee

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1.9K Messages

10 years ago

HI cmumps478. We have reset the user credentials associated with your Business Account. Please login to your account again and let us know if you are able to view your current bill.

Thank You

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Accepted Solution

CC_Jacob

Official Employee

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869 Messages

10 years ago

Hello velinion

We have reset the user credentials associated with your Business Account. Please login to your account again and let us know if you are able to view your current bill.

Thank You

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mumps478

Visitor

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6 Messages

10 years ago

Thanks so much!!

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I am having the same issue. I have been installed since mid Dec., however my account shows next step as 'installation pending'. I have an email saying that the bill is due soon and cannot view bill from account.

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CC_Jacob

Official Employee

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869 Messages

10 years ago

Hello Rochester.

We have reset the user credentials associated with your Business Account. Please login to your account again and let us know if you are able to view your current bill.

Thank You

0

mumps478

Visitor

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6 Messages

10 years ago

I can't view my bill again! So I can't pay it. This is getting ridiculous!

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CC_Jacob

Official Employee

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869 Messages

10 years ago

Hello mumps478,

I'm sorry to hear that you are unable to view your bill. Is it giving you any error messages?

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mumps478

Visitor

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6 Messages

10 years ago

No, it just has the explanation of my first bill and that an install is scheduled. My account also no longer shows my services. This is pretty frustrating.

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CC_Jacob

Official Employee

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869 Messages

10 years ago

I'm sorry for the frustration. Can you please send me a private message with your account number so we can further investigate this issue?

Thank you

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velinion

New Member

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3 Messages

10 years ago

I am having the same problem - No bill is showing up in My Account... As a result, I missed the due-date. Would love to pay outstanding charges. My Account just shows that installation has been scheduled.

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velinion

New Member

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3 Messages

10 years ago

Nope.

Bill is still not visible. Landing page notes that "Your installation has been scheduled" and the bill page simply notes "Your first monthly bill may be higher following billings due to variables such as partial month service and installation fees"

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velinion

New Member

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3 Messages

10 years ago

Seems to be working now.

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CC_Jacob

Official Employee

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869 Messages

10 years ago

Thank you for the follow up. I'm glad to hear that it is working now, please let us know if any issues come up.

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plwodi

New Member

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1 Message

10 years ago

I am having this same issue. I receive the email stating that my bill is ready, but don't see it online. Can someone reset my credentials?

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CC_Jacob

Official Employee

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869 Messages

10 years ago

Hello Plwodi welcome to the forum,

I would be happy to assist. Can you please sent me a private message with your account number?

Thank you

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