rbuck

I am trying to connect android phone to exchange account. I have tried every combination of domain, user, and server address Comcast has on its website. None are working. Any suggestions??

Responses

Accepted Solution

Comcast_Jon

Administrator

•

1.5K Messages

12 years ago

Hello rbuck,

Welcome to the forum.

To your query we suggest the following steps to get started.

Setting up Android Phone.

Additionally please read this article trouble shooting mail service issues. (Link)

Thank you

0

Accepted Solution

I used this information before I posted the last message. I have connected with the same phone before but I did a hard reset to the phone. I believe I am not enetering the domain or user correctly. The link above says to use your full email address. I used the "mail.ch1.comcast.net" for the active synce/ server address as per the link above. I can still access email from my desk top and log in to Comcast and use email from there. Just don't know what else to check....

0

Comcast_Jon

Administrator

•

1.5K Messages

12 years ago

rbuck,

Could you share with the community what is your domain name is to assist?

Thank you

0

rbuck

New Member

•

4 Messages

12 years ago

The registered domain says "callbuck.com" in the Comcast DNS info.

0

rbuck

New Member

•

4 Messages

12 years ago

0

Comcast_Jon

Administrator

•

1.5K Messages

12 years ago

rbuck,

Based on your posts and description we agreed to your diagnosis as a setting/entry issue.

What we recommend is the following:

1. Please make sure there is no 'space' in front or behind all entry.

- Exchange sync will take the entry as a whole when trying to sync to a server.

2. If possible try setting up your email address on another android device for a test.

- If the sync is successful on another device then unfortunately you will have contact your phone support to further trouble shoot.

Thank you

0