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I have talked to the customer service 3 times. I can't fix it, so I would like to contact the website payment manager.
Card payments do not work on the website.
I tried logging in and making a OneTime payment, but the screen freezes. The agent couldn't fix it. I don't want to give out my card number. I've always paid on the website.
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NO INTERNET CONNECTION
This is not acceptable. I have not had continuous business internet for the past 3 days. Today, Tuesday February 16 is the WORST!. I am using my phone to work on my computer. Why I am paying Comcast to for internet service for nothing. This is a nationwide problem the Comcast keep stating has been f
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Connectivity
static ip and cradel points
I understand that if you decide to run static ip's with a cradel point attached you will loose the fail over functionality with it. We use our cradel point for POS CC processing and only use small bits of data which is why the cellular cradel point is ideal. If there is no way around this issue can'
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Domain Names/Static IP
Was there an outage or disruption today with Comcast Business class in zip code 94551?
I noticed my ISP service went down today sometime after 7am pst. was there an outage? has service returned?
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Connectivity
Was there an outage or disruption today with Comcast Business class in zip code 94551?
I noticed my ISP service went down today sometime after 7am pst. was there an outage? has service returned?
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Connectivity
I am set up as Billing Manager with our account, followed steps in your discussion reply, but I can't download bills. When I click the download link, nothing happens. Is there something else that needs to be done?
Bill Download
In the past I was able to download my bill. Now I can see the amount due but Can not download the bill. Please help/advise. Justin
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SMC in True Bridge Mode
after they switched to bridge mode, there was nothing I could do to get an IP address from the modem. The new router could not recieve an IP address, and even just plugging my laptop directly into the cable modem, I could get no IP address from the modem. The tech even tried and could not get an ip,
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Equipment
I know how impactful any internet service issue can be when trying to run a business. I am more than happy to assist with the service concerns. Can you please reach out through private message with the name, address and phone number on the account an
Business internet is unreliable
I have various business accounts for different locations. However, one location is particular experiences problems on a weekly basis. The internet is unstable, we lose connectivity from minutes to hours and all I get is that the area is experiencing problems. We've had Comcast technicians come out a
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Hi Jon, Thank you for the reply, we have the Business hosting plan. I built the website and uploaded it myself. I haven't used the site-builder yet. Thanks!
Additional Domains
Hello, I just added a second domain to my account and was wondering how I could connect it to another html file on my Comcast hosting plan. Thank you. Dale
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Connecting Domain to host site
Ive used Wix t create my company website and I now need to connect the comcast biz domain to Wix servers. How do i do this? Thank you
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Web Services
Hello frasej3 welcome to the forum, I'm sorry to hear that your service address is incorrect. Can you please send me a private message with account number, what your service address is, and what it is showing your service address as? Thank you
Changing Service Address
My service address is incorrect, but I can find no way of changing it.
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Netgear CG3000DCR
Hello! We have Business internet 50 down and have the original CG3000DCR that we got several years ago. Is that gateway still relevant? Is there a way to get it updated? I ask because we have been having issues where the latency goes crazy, pings to 8.8.8.8 will go up to 500, 1000, 2500 ms and drop
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Equipment
2nd Staic IP
Hello, We may need a second static IP saddress allocated for our account. I think our account is currently a single IP address account but we really don't need 5. I also want to be sure that adding a second IP won't interfere with our existing IP address as doing so will cause a complete email outag
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Domain Names/Static IP
We are on Node Bravo77. We've had so many utages this summer I have lost count. RIDICULOUS. Comcast internet is completly dropping for 5-20 minutes at a time 2-10 times EVERY DAY. My modem has been replaced twice this summer, my ground block and fee
Internet drops frequently during the day
I'm writing this on behalf of my client. I've tried chat, I've tried calling, but it seems someone comes out, blames it on the modem, replaces it, and we still have problems. I've tried to troubleshoot this as much on my end as possible. My theory has been equipment overheating, just because this ha
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And how would one do that? This website is so confusing and not intuitive at all. Ive been trying to find the chat support for an hour.
Lost password to access router gateway.
I was told to change the password for my Comcast Business Router Gateway, but now i don't know what that password is. I have tried all of mine, as well as the default password, and none of them work. Is there any way to get this reset?
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propellertech and welcome, Please see my comments, questions, and replies below so we can further assist. Thanks I've setup routers/modems before so this is not my first rodeo. I've configured the router properly on the 192.168.1.0/24 network a
Port forwarding will not work.
I've setup routers/modems before so this is not my first rodeo. I've configured the router properly on the 192.168.1.0/24 network and all of our internal clients can access resources outside the private network. My DynDNS address will successfully ping resulting with the internet IP address assigned
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Hi there, @user_gljo12 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are having with your reverse IP. Please be assured you reached the right per
reverse ip broken
Many months ago I set up reverse IP through Comcast Business for my domain, sanacacio.net. It is no longer working. I'd appreciate your help in restoring this needed service.
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Hi, Rich, thanks for the reply. I'm not sure I was clear, though. I would expect internal traffic to the 75.xxx static IPs to remain internal (and thus at full gigabit speeds). That is, comcast's netgear box -should- say, ok, this internal traffic fr
aburt
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12 years ago
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Only getting <100mb throughput on gigabit network via Netgear CG3000DCR gateway
Hi all, new comcastbiz customer, with a /29 static ip block and a netgear CG3000DCR gateway. I notice that on my gigabit internal network, traffic sent to the hosts on the static IPs only runs at
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