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user_gljo12
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New Contributor

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9 Messages

Wednesday, July 9th, 2025 9:16 PM

reverse ip broken

Many months ago I set up reverse IP through Comcast Business for my domain, sanacacio.net. It is no longer working. I'd appreciate your help in restoring this needed service.

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10 months ago

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Comcast_Richard

Official Employee

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55 Messages

10 months ago

Hi there, @user_gljo12 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are having with your reverse IP. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, name of your business along with your full service address so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

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user_gljo12

New Contributor

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9 Messages

Thanks for the quick reply. When I enter "Xfinity Support" in the "To" field I see a pulldown menu. But none of the entries say "Xfinity Support." In the past I have used  "Comcast Business," so unless otherwise advised, I will use that now.

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10 months ago

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Comcast_Richard

Official Employee

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55 Messages

Thank you, @user_gljo12 I do apologize that is my mistake, what you did in the past is correct when you are on the Business page.-Richard

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10 months ago

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