Card payments do not work on the website.

I tried logging in and making a OneTime payment, but the screen freezes. The agent couldn't fix it. I don't want to give out my card number.
I've always paid on the website.

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Comcast_Amira

Official Employee

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62 Messages

7 days ago

Hello user_90618c, thanks for taking the time to reach out to our team on our Business Forums. We value your Business and appreciate you choosing Comcast Business as your service provider. We also appreciate your diligence in paying your monthly bill, so I am sorry that it is not working successfully on your end. My team certainly wants to help you get your bill paid.

I know you stated you tried making a payment through the website. For troubleshooting purposes, have you attempted to make the payment through the Comcast Business Mobile app? In the meantime, you can also make a payment over the phone through our automated system.

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user_90618c

New Member

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3 Messages

Our company has about 8 accounts. And each account has its own credit card. There is no problem with other accounts, but I can't pay [Edited: "Personal Information"] all of a sudden. (It's not a card problem.) I want to pay through the website I usually use, login, or One Time Payment.

(edited)

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7 days ago

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Comcast_Amira

Official Employee

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62 Messages

user_90618c, got it, thanks for that information. You can also make one-time payments through the Comcast Business app and through the Autpmated system when calling in. Since we can not take payments over social media and have limited access to Business billing support, this would have to be handled through the Comcast Business support line (800-391-3000). I apologize that we could not be of any assistance here, but please reach out to them for further support.

Thank you!

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7 days ago

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user_90618c

New Member

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3 Messages

I have talked to the customer service 3 times. I can't fix it, so I would like to contact the website payment manager.

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7 days ago

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Comcast_Amira

Official Employee

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62 Messages

I'm sorry to hear you have not been able to resolve this with phone support. The only option my team has is to create a ticket for this website payment issue. If you would like us to submit a ticket for you, please send us a Direct Message with your full name, business name, full address, and phone number. To send a Direct Message;

Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business"
- As you are typing a drop-down list appears. Select “Comcast Business" from that list
- A “Comcast_Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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7 days ago

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