Rather than using an autoattendant to pickup our calls, we use a hunt group in the office for everyone but the two principals in our business.  When anyone makes an outgoing call, it displays "HG" instead of our buisiness name or phone number.  In looking over our Caller ID settings, each user is se

Hello,Our business gets a lot of phone calls on a day-to-day basis, and the call waiting tone is very disruptive and sometimes causes us to not hear exactly what the customer is saying. We wish to disable the feature completely and have the customer receive a busy signal, as when it goes to voicemai

All the forwarding instructions we found assume a working comcast phone line.  Due to weather conditions, Comcast services (phone, internet, ...) are down in our area.  We need to forward all call to out comcast numbers to our cell phones.  How can this be done?  I try to call the support number, bu

We migrated yesterday, even though we downloaded the Outlook Assistant and got the A-OK in that app, I still had to add the account following the directions in the Microsoft link from the email to get it to load in our Outlook 2010.  When I did, our old email inbox loaded (none of our folders or the

I'm am trying to Call Forward Always to an out of state phone # (New Jersey (201 area code) and I get a busy signal. If I enter a local number to forward to, (Texas - 281 or 832) it works. I've called into support and they don't know why and have escalated the issue to Tier 2. (Ticket # CR 030814734

Our cable boxes for the office televisions are 6 years old. Is there a way for Comcast to send me 2 new boxes and remotes and allow me to ship back the old units with a return label enclosed? label to return the old ones along with the remotes? Thanks for helping Comcast folks we don't get good help

I need help determining what Comcast DNS setting need to be entered into the DNS Zone File at GoDaddy.  I've already configured the CNAME and it was verified at Comcast.  Now I need to figure out what other settings must be changed.  For example should I change the A record to point to Comcast Prima

Today a Comcast tech came by this apartment and shut off my service without any prior notice and then left while I still had no service. I had to get a service call to restore my connection. So later today a second tech showed up to say the first tech found a problem with my line from outside the

I use a VPN to connect to work. Lately I cannot connect at all. I have a Comcast Netgear CG30000DCR modem gateway. In looking over the forums,  there seems to be a lot of problems with this particular modem.  My VPN IT guys at work say it is not on their end. something with Comcast is blocking it an

I have a Comcast Business service with static IPs. My Comcast modem is set to a bridge-like configuration, without any NAT (I have my own router/firewall). I also have my own mail server. Yesterday, I started getting email rejected by Hotmail. I did not have problems in the past, and email sent

I have about another year left in my business contract, but have been tempted by the gigabit speeds available on residential connections. The fact that such a connection will fit my needs for remote work and costs about the same as I'm paying now has me thinking of switching. I had a few question

We have had no phone service for 2.5 days at this point.  We know there's nothing basically wrong with our line as it also supports our internet connection.  We are too small to have a phone system - so its just  POTS.  We are a small business run from our home.  This may be rare for you guys, but i

VoiceEdge gives you the ability to transfer calls directly to someone’s voicemail box. If a person takes an incoming call and the caller wishes to leave a voicemail for another user, the person who answered the call can transfer it directly to the other person’s voicemail box, without ringing their

I've been waiting since last week for a response to our ticket, but have not received any information.   We have a Comcast business account and our login should allow us to be able to access Xfinity Wifi hotspots, but we constantly get an error saying the login is incorrect. We've verified several t

Sorry - I haven't seen this in the boards.  Can I configure our Comcast router to open a DMZ or do I need to order static IPs?   I just need one system that I can get to from the outside world.

Hello,  I recently had a support ticket open for an issue with my business voice service, to fix the issue they had to rebuild/reprovision my phone number from scratch and ever since then I've had no voicemail.  When someone calls or I try to access by *99 from the phone it states "The mailbox numbe

A few weeks ago I rebooted gateway hardware trying to troubleshoot a problem and I suspect I got an upgrade on the firmware for the CG3000DCR. After the reboot, I was unable to connect directly to port 22 from outside which I have mapped through to an internal server.  At first the problem wa

Does anyone have any experience using the Nighthawk CM2000 Cable Modem with their Comcast Business internet? It's not listed in the list of approved devices (https://business.comcast.com/support/internet/comcast-business-cable-modem-device-compatibility), but it's an even higher spec then the approv

Hello, do you have a version of Comcast for Business' W9 that has the following remit-to address listed for payment? Comcast PO Box 37601 Philadelphia, PA 19101-0601 Our payments are currently routing to a different address, and we need the updated W9 to make changes. Thank you!Emily&nbs

There is no info about this and what it does.