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AccountingLM's profile

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2 Messages

Monday, November 2nd, 2015 6:00 AM

Account Login doesn't work for Xfinity WiFi Hotspots

​I've been waiting since last week for a response to our ticket, but have not received any information.   We have a Comcast business account and our login should allow us to be able to access Xfinity Wifi hotspots, but we constantly get an error saying the login is incorrect.​

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​We've verified several times with Comcast that we're using the correct login information - I mean, I was able to log into my account to be able to pay the bill and post here, so why isn't the login working for the Xfinity hotspots?​

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New Member

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1 Message

7 years ago

Having the same issue. It used to work, but now it doesn't.

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Gold Problem solver

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575 Messages

7 years ago

hello whyisthissodifficult.

 

Would you please send me a private message with your account info so that I may investigate?

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Gold Problem solver

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575 Messages

7 years ago

hello AccountingLM,

 

Would you please send me a private message with your account info so that I may investigate?

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New Member

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2 Messages

7 years ago

i have same problem

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New Member

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2 Messages

7 years ago

I have same problem.  It used to work, but now it doesn't

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Gold Problem solver

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575 Messages

7 years ago

Hello wjezek,

 

I have refreshed your business portal profile. Would you please try to login again and let me know if it's now working?

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Gold Problem solver

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575 Messages

7 years ago

Hello Bkulbacki,

 

Would you please send a private message with the user account that is having issue so I can investigate for you?

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Gold Problem solver

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575 Messages

7 years ago

Sorry for the delayed response. I was looking over your account and could not see what was causing this issue so I refreshed your profile to see if it helps. Are you still having issues logging into your Xfinity WiFi?

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New Member

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1 Message

7 years ago

So - when I am traveling I have been able to log into an xfinity hotspot on my laptop but - your service refuses to authenticate my iPhone.  I enter my user name, password and get thrown into a verification loop - where I enter my Comcast account number and it asks for either my address or phone number associated with the account.  Adn then I click on a verification method - the Log IN reverts back to 'choose a method to verify your identity'.  Basically stuck in an endless loop that does not work.

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Visitor

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3 Messages

5 years ago

I'm having the same issue. When I tried to log in to XFINITY wifi it said that "username and password do not match" even though I was able to log in before using the same credentials. 

 

Can someone help?

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Visitor

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3 Messages

5 years ago

I'm having the same issue. When I tried to log in to XFINITY wifi it said that "username and password do not match" even though I was able to log in before using the same credentials. 

 

Can someone help?

Accepted Solution

Advocate

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1.1K Messages

5 years ago

Hi marktorgeson and welcome to the business forums.

 

I can certainly assist with your hotspot access. Please edit the public post to remove your account number and send me a private message that includes the account number and the service address.

New Member

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1 Message

7 years ago

I am having the same problem with loging in

Official Employee

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869 Messages

7 years ago

Hello Kevinjr welcome to the forum,

 

Are you using a comcast hosted email address to try and access a hotspot? 

New Member

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2 Messages

7 years ago

When I try to use either of my comcast.biz usernames and passwords it says the login is incorrect.  This happens on both the web page and android app, please help