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New Member

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3 Messages

Wed, Mar 9, 2022 5:12 AM

Comcast tech cut off my apartment and didn't even tell me why.

Today a Comcast tech came by this apartment and shut off my service without any prior notice and then left while I still had no service. 


I had to get a service call to restore my connection. So later today a second tech showed up to say the first tech found a problem with my line from outside the apartment and it was interfering with the system, so the first tech cut me off and left without even notifying me what was wrong.


I was left completely in the dark about them coming to cut off my access and then I was left in the dark about why they did it or when my access would be restored, until I made a dispatcher send out a second tech. All I was told was access was restored, no one volunteered to me the fact that my cable line was ancient until the second tech happened to let it slip.

Is it too much to expect a service tech to inform a business class customer that their internet has been shut down because of a faulty coax? Or at least send information up the line so someone else can let me know? If I hadn't pushed the issue I would have been sitting forever all day wondering why service was due to be restored at 3pm and yet I was still without service. The idea that I have to fight my way through Comcast's menu maze (getting disconnected 3 times with "good bye!" until I found the secret handshake combo) to get my service restored...

And where is the complaint email? I'd love to send email to someone in charge about this. I'm a business class customer working at home. I pay for better service than this. 

Is this supposed to be normal now for customer service?

Really?

Accepted Solution

Official Employee

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6 Messages

4 m ago

Hi there. Thank you for creating this post. That is definitely not the type of experience we want you to have. I understand that you are not happy with the situation and will be more than happy to assist you with any service related issues. Are you still having issues with the service? Also, here is the link https://comca.st/3MzPNH5 if you would like to provide feedback of the issue that happened. 

New Member

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3 Messages

@Comcast_Eddie​ Your form doesn't work. I tried to submit my comments three times and it just hangs on "Submitting."

Official Employee

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11 Messages

@user_d1e390 I'm sorry about the trouble with the form. Have you tried to submit it using a different web browser to see if it works there? Please let us know. Thank you! 

New Member

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3 Messages

I've tried Chrome in Linux and Windows and Edge in Windows.

Official Employee

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11 Messages

No worries. I'll go ahead and get this taken care for you. Please send me a Direct Message with your name, the business name, address, and phone number. I look forward to your message. 

 

To send a "Direct Message" / "Private chat message" message to "Comcast Business":

Click "Sign In" if necessary
Click the "Direct Messaging" icon
or https://comca.st/35E90qB
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
- As you are typing a drop-down list appears. Select "Comcast Business" from that list
- An "Comcast Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it"