No phone service at all, but internet is fine.
We have had no phone service for 2.5 days at this point. We know there's nothing basically wrong with our line as it also supports our internet connection. We are too small to have a phone system - so its just POTS. We are a small business run from our home.
This may be rare for you guys, but its actually the second time this has happened to us. We have no backup phone service and interestingly, we've found out that there aren't pay phones in the entire area. Our neighbors were all away for the holiday and we were/are just stuck dead.
The voip modem starts up, but doesn't link. I have restarted (but not pulled the battery) the voip modem, pulled and reseated both the connection from the street and the connection to the phones. Bizzarely, it turns out the comcast tech who first came out ran the single line of POTS phone wire back outside to the original hardwired NID from the local land line company. The NID has test jacks which also have no dial tone.
I don't understand what we're expected to do - go buy a cell phone? You guys have a whole bank of Microsoft comm servers and yet there is no way to report a problem other than a phone call?
Please ask support to email us! Or post a viable email address for support.