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Reverse DNS (PTR Record) Request
Who can help me with identifying my current PTR Records if any exist and adding/editing them? Thank you
Question
It would be my pleasure to dig in on this and find out the specifics. Please send us a private message with your full name, business name, full address, and phone number. By clicking the "message" icon in the upper right page of our forum page. Once
Integrating Xfinity Cameras onto Business Account
My Xfinity services are not in active status and I'm also with Comcast Business which are actually the same entity. I am relying on to Comcast Business alone to help me find a foundation to use my cameras on so that I can monitor my business with instead of having to possibly depend on some other pr
Question
I'm sorry this is not working out for us through direct messaging. You can contact our awesome business team by phone at 1.855.474.4515
Reverse DNS (PTR Record) Request
Who can help me with identifying my current PTR Records if any exist and adding/editing them? Thank you
Question
We would like to take a deeper look into this for you! Please send us a direct message with your full name, business name, full address, and last four digits of your account number or full phone number. • Click "Sign In"
zoning change from commercial to residential, without needing to cancel
Hello, I would very much appreciate help with a zoning change from commercial to residential, without needing to cancel and the liability for cancellation fees.After spending about 4 hours on the phone, I was told that I have to continue using the business plan, and was sent an email for the same co
Question
Hi, @jfeldt80, please send us a private message and we can continue there! We should be able to get this sorted out for you.
Reverse DNS (PTR Record) Request
Who can help me with identifying my current PTR Records if any exist and adding/editing them? Thank you
Question
Hi there, @user_3c0a1f I can help with your PTR record request. Please private message me your full name, the name of your business, the full address of your business location and the phone number associated with your business account. Please also in
Reverse DNS (PTR Record) Request
Who can help me with identifying my current PTR Records if any exist and adding/editing them? Thank you
Question
We apologize for the inconvenience. Feel free to send us a direct message and we can check into further details for you. Click "Sign In" if necessary Click the "Direct Messaging" icon or https://comca.st/3kajO4e Click the "Ne
Outage since July 8th 2022...and rant
Can I say how much I love that my internet service has been out for 3+ days at this point and that the outage page simply states an "Expected Resolution" of "We are working on it"... Nothing else, no updates. Oh but there is a scheduled maintenance on the July 14th that will enhance my c
Question
Hi there, @pjaffe! Thanks so much for taking the time to write out all that information, and for all the troubleshooting you've already attempted! It's so helpful for us to know what steps have been tried, I really, really appreciate y
Static IP assigned Windows machines started failing DNS resolution against our internal DNS / AD servers
A problem recently appeared for me in April / June 2022, and I don't believe we changed anything on our end. TLDR: Windows servers assigned static IPs can no longer do DNS resolution or Active Directory operations that leverage Domain Controllers running on our internal network. This worked fin
Question
Hello, @user_143ffb! Thank you for connecting with us here in our community. I'm sorry to hear you are having trouble with the modem. I'd like to take a closer look. Please send us a Direct Message with your name, the business name, and the service a
Gateway lockout
I am getting the lockout notice on every attempt to login. Its been several hours and i have restored the modem with no luck “You have 10 failed login attempts and your account will be locked for 5 minutes”
Question
@user_8b4126 We do apologize for any inconvenience, our amazing field techs are working as fast as possible to resolve the issue. You can track the status of the service interruption via our amazing Xfinity my account app https://comca.st/3aMvdVV,
OUTAGE
Service has been out for over 36 hours now, and have yet to see anyone on my road working on the lines. Hate to think about how much business I have missed out on.
Question
Hello @user_2f3190 Good morning and I'm sorry that the services are down. We know it's vital to have the services up and running 24/7! I would love to help out and make sure I have everything back online for us. If you would please send us a direct m
Service interruption
My service is interrupted and I pay my bill an hour ago. Need them back on so I can continue my work. Thanks.
Question
Hi there, @EBCS! I'm sorry to hear about the trouble with your site! For blacklist removal, you'll want to use this form. I appreciate you letting us know! If there are any other questions or concerns, please reach back out!&n
Comcast server not allowing url
Customers using Comcast as internet provider cannot access our url: ebcspay.com. When we have the customer do a dns lookup debug the report ends with this: Got answer: HEADER: opcode = QUERY, id = 8, rcode = SERVFAIL header flags: response, want recursion, recursion avail. questions = 1, answe
Question
Accepted Solution
Hello @user_63059d Thank you for reaching out to our community for help with the phone serivce. I'm sorry for the trouble, I would love to help out. Please send us a direct message with your name and the business address. To send a "Peer to peer" /
Polycom CCX 410 extension not showing and cannot call out
First the date went ahead an hour. Then when I rebooted my phone, my extension went away. When I call out, I get a fast busy. When I call in, it goes right to voicemail.
Question
Greetings, @Nate02660. That is a great question! The VoiceEdge passwords do not expire. The Primary Admins can change users Security PIN access at any time from the user settings page. They can also manage permissions for Service Managers by turning
VoiceEdge Password Expiration?
Does password for a VoiceEdge user expire? If so, what is the password age? I'm doing a risk survey for the app and I cant find that info anywhere in the docs. Thanks.
Question
Hello there @user_31682b these are excellent questions! These fields are controlled as they do have to meet certain requirements. If you are logging in with the primary ID but are unable to make these adjustments we may need to step in and assist. Pl
PRI E911 "User" field
I am currently updating the E911 information for our city on our PRI. The 2nd field on the lookup form is called "User" and shows as "PRI Trunking" which is the name which comes up on our PSAP screen when called. When managing the individual numbers, I see no way to change this field, nor could I fi
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We certainly look forward to hearing from you, and regarding your question about our forums - that is really all dependent on the question - Anytime we can share info publicly, which is the point of our forums, we'll certainly be happy to do so.
VoiceEdge Desktop App is dropping calls a few minutes into call
VoiceEdge Desktop App is dropping calls a few minutes into the call when using the app remote. Internet connection is good. Voice is clear, then just drops.
Question
I can definitely understand that concern! I had a colleague attempt to reach the site as well, and they were successful. Is it possible that there may be a firewall or security setting that has changed at the office or the center?
Legitimate Domain Blocked By Comcast Security Edge
Hello, I contacted Support earlier today and the rep said he opened a ticket to Teir 2 support for investigation. I have the ticket number and IP Address of sophosacademics.com/ domain too if needed in a Private Message. So the summary of the problem is this: Comcast Internet users cannot access
Question
Hi there @user_4be024, I'm sorry to hear that our security features are being a bit overzealous with your domain! If there has been a ticket opened today, that's definitely a good start! Another option would be to report the incorr
Legitimate Domain Blocked By Comcast Security Edge
Hello, I contacted Support earlier today and the rep said he opened a ticket to Teir 2 support for investigation. I have the ticket number and IP Address of sophosacademics.com/ domain too if needed in a Private Message. So the summary of the problem is this: Comcast Internet users cannot access
Question
Let me try that again https://comca.st/3QjNqt9;
Paging
I've seen documentation on managing the paging feature, but I don't see documented anywhere how to actually page. How does one page from the desk phone?
Question
@user_60649d, thank you for reaching out to our forum for help with your IP information and ranges. Can you please provide a few more details regarding what concerns you're having? If you're looking to find your Static IP information, this link will
Comcast_Marcos
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3 years ago
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Ip info
Find my ip info and ranges
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