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user_c436fe, Hi there! Thanks for visiting our forums page today for help with submitting that tax-exempt information. I checked the link on my end and do see that it is not working. Rest assured, you are in good hands. We are the perfect place to go
Tax Exemption
My business, New Community Covenant Church, is a tax exempt church. I would like to submit my tax exempt paperwork to Comcast so that it can be applied to our account so that the taxes are taken off of our bill. Can you please tell me where to submit that information? Thank you, Sarah Ekstrand
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Sounds good! We are happy to assist you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.Here's the detailed st
Tax Exemption
My business, New Community Covenant Church, is a tax exempt church. I would like to submit my tax exempt paperwork to Comcast so that it can be applied to our account so that the taxes are taken off of our bill. Can you please tell me where to submit that information? Thank you, Sarah Ekstrand
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user_e55edc What I would recommend is ensuring to sign up for updates via alerts to stay on top of things. Note that it can take a bit for a resolution our engineers have to fix and test for multiple potential concerns.
No Business service
We were promised 7am then 9am today, still nothing 28 employees not working because of this delay...what Business insurance does not cover business interruption because the damage is not on business property. Now no info updates and lines still on the ground. The sad thing is no other internet is of
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user_cc85eb thank you for all the detailed information, and answering the questions it is helpful. I completely understand being frustrated, as you're doing all you can from your end to get this resolved. We do partner with our Comcast Business sales
Worse customer service than AT&T
So far my experience with Comcast has been abysmal. I initially scheduled for install on 26 June, 2024 with an installation appointment date of 3 July, 2024. 1. Scheduled installation was cancelled by someone without notifying me, or explaining why. 2. I had to call Comcast when nobody showed up the
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Hello, @user_ff5c72 that error is caused by an issue with the internet connection. Try rebooting the modem and router. Here is a list of other possible fixes I've found: 1. Check the VPN setting or disconnect from it. 2. Clear the Browser Cach
Problems when both Ethernet and Wifi are enabled
A client has an odd problem. They complained that on their laptop trying to connect to certain sites returns ERR_CONNECTION_RESET (including comcast.com and email, google.com). The desktop seems to be fine. I finally discovered that turning off the laptops WiFi fixed the problem. The router is a Com
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Are you using a Microsoft or Apple computer chrisv1?
Static IP
I can't find what my static ip address is for my account. How can I get that information, and if my account doesn't have one, can one be assigned since it is a business account
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Happy to hear our Comcast Business Support was able to help you out! We apologize for the extra steps and inconvenience and we appreciate you continuing to choose our services!
Upgrade Speed Online Without Sales Agent or New Contract
I would like to simply upgrade my current business plan to a higher tier without signing a new contract or dealing with a sales agent trying to upsell me to new services I do not need. I have been a faithful customer for years, yet all online paths lead to the same screen, requesting a callback from
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user_185f7f Thank you so much for your post on the status of your Gift card. Keeping an eye out for the progress is importiant and I would be more than happy to help. If you are checking the status using our Incentive tracker you will see a cha
Haven't received my $800 gift card
How do I go about getting my gift card it's not even showing in system when I look
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I don't see your message came through, @chrisv1. Please send us a direct message with your full name, business name, full address, and phone number. By clicking the "message" icon in the upper right page of our forum page. Once you click on that, inp
Static IP
I can't find what my static ip address is for my account. How can I get that information, and if my account doesn't have one, can one be assigned since it is a business account
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Thanks for letting us know user_185f7f. This link will help you track your gift card https://www.xfinityincentivetracker.com/track
Haven't received my $800 gift card
How do I go about getting my gift card it's not even showing in system when I look
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user_e84482, Thank you for reaching out to Comcast Business Support. We want to do everything we can to assist you with your static IP issues. Let us know if you are still having trouble. We can run through some troubleshooting steps with you.
Poor connectivity through my static ip.
Hello, I'm having issues with my static ip address. If I plug in my laptop with my static ip address to the comcast modem, port 1, I can ping out to internet ip addresses, but I cannot get to any web sites with http protocol. When doing a packet capture, I am seeing some device constantly arping for
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Thank you for choosing Xfinity, user_caf0a8! We'd like to speak with you in more detail and follow up with you after the new IP is assigned to ensure you're all set. Please send us a direct message with your full name, business name, full address, an
Static IP in blocklist due to abuse by other IPs
Hello, recently I have found that my static IP is on the dnsbl-2.uceprotect.net blocklist, which is causing many sites to reject my outgoing HTTP/HTTPS requests including to banks, government sites, etc. This has become quite a problem. The documentation for this blocklist is at https://www.uceprote
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aat253,Thank you for reaching out. I hope you are doing well today. I see you need to end your teleworker account. I understand you are no longer with the company, and it's not working for your current needs. The best route would be to call our Busin
Cancelling Teleworker Account
Hi I am trying to cancel my Comcast Teleworker account since a) I no longer work for the organization that offers it and b) Teleworker account does not suffice my needs. I have been trying to reach out to the email address [EDIT: Private Information Removed] for over a week and half without any resp
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Hello user_de4f37, Have you had the chance to set up anonymous call rejection as well with the Selective Call Rejection feature? Are you setting the rejection feature up for specific extensions/hunt group numbers or the main line?
Call Blocking
We have had the same spam number call every single day for weeks on end. I have tried to use "Selective Call Rejection" to block it, but it still comes through. I have tried forwarding the spam calls. I can't use a third party app to help because they don't integrate with Comcast. It's obnoxious. So
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Hello user_4c18ff. We can take a closer look at your billing concern and see what is going on. Will you please send our team a direct message with your full name and full address?~~~~To send a "Direct Message" message:• Click "Sign In" if neces
Fraud or just lies?
I’m very upset about how the way things are being handled after how I was told by the sales representative they way they would go. When I expressed my concern about the increased rate, she explained that it was due to my current contract being up and that IF I signed a contract within the week, my c
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My apologies for the confusion user_4c18ff. Please send us a direct message with your full name, business name, full address, and phone number. Click "Sign In" if necessary • Click the "Direct Messaging" icon in the top right corner• Cl
Fraud or just lies?
I’m very upset about how the way things are being handled after how I was told by the sales representative they way they would go. When I expressed my concern about the increased rate, she explained that it was due to my current contract being up and that IF I signed a contract within the week, my c
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user_d03890 Thank you so much for reaching out. Can you please confrim with us the number you are using? You shoulf be using 1-800-391-3000 to reach out!
Comcast Business IVR is pushing me to Lumen/CenturyLink
The walls they are putting around account management and support! Even my Enterprise and Business reps can't get through it. They also can't help me with billing issues anymore. I have to call in to make changes to my account, so why do I need a rep? At least CL doesn't pretend to care. For decades
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Good morning, @user_82c8f4 sorry to read that you are experiencing login issues with your account. I can only imagine how frustrating that can be. May I ask what type of device you are using? How long have you been experiencing this issue? Have you r
Comcast_Joe
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