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Thank you so much for taking the time to reach out to us. We can definitely send you our most current W-9. Please, send us a DM with your name, number, and business address so we can get that over to you. Thank you! Here's the detailed steps to

Comcast_Tony

commented

3 years ago

to the conversation:

W-9 with Remit-To Address

Hello, do you have a version of Comcast for Business' W9 that has the following remit-to address listed for payment? Comcast PO Box 37601 Philadelphia, PA 19101-0601 Our payments are currently routing to a different address, and we need the updated W9 to make changes. Thank you!Emily&nbs

Question

Hummm okay. You should be able to turn that off. I'd like to take a look at your account and see what I can find. Afterword I'll post the results in the thread so it'll help others with the same issue. In order to get started can you please send me a

Comcast_Antoine

replied

3 years ago

to the conversation:

SecurityEdge - Unable to Disable Malware and Phishing Protection

I am unable to disable SecurityEdge's Malware and Phishing Protection at https://securityedge.comcast.com/. The option is grayed out:

Question

Please send us a dirrect message with your full name, business name, full address, and phone number. By clicking the "message" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send

Comcast_Demitrius

commented

3 years ago

to the conversation:

Wifi not connecting to tv

I am seeing wifi name on screen but when I enter password it's not connecting..its saying not detected...when I connect to phone it's dropping and coming back on and after a while it's dropping again...I had grand opening of my business without no TV and wifi because I couldn't connect...

Question

Hello @mikehanley! Thank you for taking the time to reach out and being part of the Xfinity family. That is pretty odd what have you tried already to get that option turned on?

Comcast_Antoine

commented

3 years ago

to the conversation:

SecurityEdge - Unable to Disable Malware and Phishing Protection

I am unable to disable SecurityEdge's Malware and Phishing Protection at https://securityedge.comcast.com/. The option is grayed out:

Question

Hi there! Our awesome digital care team will be happy to get you in the right direction! You can read about how to change your business voicemail greeting here: https://comca.st/3IORq0k; Take a look and let us know if you have any questions!

Comcast_Airelle

replied

3 years ago

to the conversation:

Changing our recorded greeting

When we started with BVE, we had our greeting professionally recorded through Comcast, but now we need to change the recording. Can this be done again professionally? We also need to change one of the voicemail options to a different seat.

Question

Thank you for letting me know that you have tried to reset the device. I'd like to do some additional troubleshooting on our end. Please send us a direct message to "Comcast Business" with your full name, phone number and address to get started.

Comcast_Billie

replied

3 years ago

to the conversation:

Message Indicator Light Stays On

The message indicator light remains on on the phone (polycom 250) even after voicemail has been deleted through the my account portal. Voice portal box on phone is empty. We have rebooted the phone several times and cannot get the light to turn off.

Question

30 Days is a really long time to be without service, and certainly not an experience we want for any customer. Let me see if I can find out what is going on for you! Can you send us a private message with your full name, name of account holder (if di

Comcast_Eric

commented

3 years ago

to the conversation:

outage

For 30 days or so, every day we have an outage. we get text and email notifications that there is "work resuming", then, "we did not finish". for 30 days!!! with no end in sight. we call and they have no clue what is going on. no solution, no information as to what the work is being done. we get "

Question

@KatyPCRepairs, Sorry to hear you are having a hard time getting through to our team. Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "N

Comcast_Chelsea

replied

3 years ago

to the conversation:

Loyalty Department Closed Weekends

I wanted to make a change to my business internet service. When I call in, and choose to Change my account, I am told "The call center is closed". It would not let me choose any way to talk to a human. On a whim, I called back and told the IVR that I wanted to UPGRADE my

Question

Thank you for reaching out to our forums. Did you check out the link: https://comca.st/3ukYNZJ to assist you with using bridge mode on your Gateway?

Comcast_Dena

commented

2 years ago

to the conversation:

Bridge Mode Setup

Hello. I'm a Comcast Business class customer and I need my modem put into true bridge mode. I tried to follow the steps on one of the support pages. I have set it to Bridge Mode, Advanced. What is the difference between Bridge Mode Advance and Basic? I basically need the modem

Question

Hello @user_9ef09a, and thank you for reaching out about your phone service option. Unfortunately, we don't have members on this platform that can change or discuss options for your services. The best team that would be able to help is our business t

Comcast_Eric

commented

3 years ago

to the conversation:

I don't need Mobility Voice features -- can I change to standard Business Voice?

Hi, I was told by a sales rep that only my first two voice lines (out of 5) could be standard "Business Voice" lines @ $30/mo... and my subsequent 3rd, 4th, and 5th lines had to be "Mobility Voice" lines @ $45/mo (even though we don't need or use any of the Mobillity features). We have an internal

Question

@user_network_newbie, those are great points and thank you for clearing up how it is connected. The extenders will be set up using the MoCA connection but that will not impact the visibility of the devices. When looking at connected devices it will j

Comcast_Nick

replied

3 years ago

to the conversation:

Assigning reserved IP addresses for printers

I'm trying again under the Equipment topic, since I got no responses in the original area I posted to. Apologies if this is redundant, but I don't know where to go for help. I brought in someone who understands routers, but he wasn't able to understand this issue either. I'm a be

Question

No problem! That phone rep was only partially correct. While we cannot flip a switch do complete the task remotely, it can be done. If you can review this link https://comca.st/3u6AQnr, there are step by step directions in getting that c

Comcast_Armand

commented

3 years ago

to the conversation:

Public Wifi

Hi, we have a Cisco DPC3939B that needs the Public Wifi turned off. It's a security issue for us to have it on. Can anyone help? The phone tech support was not helpful. We're a huge corporation by the way, don't appreciate being treated like I'm running a dive bar in Peoria here l

Question

Hello there @user_527356! Thanks so much for taking the time to reach out to Business Support with Comcast Business here on our Community Forum! We are so glad to hear from you and want to assist in any way that we can with your internet conce

Comcast_Armand

commented

3 years ago

to the conversation:

Good evening! I currently have a 150/20 business plan for my home office and would like to increase my speed to 300/30 or higher. I still have about a year left on my contract but am willing to extend the contract to get a good deal. Is it possible to do this mid-contact? There are some upgrad

Question