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We don't have a way for them to be added/transferred automatically to your physical phone's directory. Hopefully this is something that will come about at some point in the future. For now, we recommend using the Comcast Business mobile app, and your

CC_Morgan

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4 years ago

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Contacts from VoiceEdge not showing on Polycom phone

I've looked all over the forums for a resolution and haven't found one - VoiceEdge app on the computer shows a full contact directory. The Polycom phone is empty with the only option to add a contact in the directory. Is this set up done through the phone or through the VoiceEdge software? Is there

Question

I totally understand where you're coming from on that. We will certainly pass your feedback along, but at this time, we don't have any set date in place for this feature to become available.

CC_Morgan

 replied 

4 years ago

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Contacts from VoiceEdge not showing on Polycom phone

I've looked all over the forums for a resolution and haven't found one - VoiceEdge app on the computer shows a full contact directory. The Polycom phone is empty with the only option to add a contact in the directory. Is this set up done through the phone or through the VoiceEdge software? Is there

Question

I totally get where you're coming from on that. We'll work on tackling this one piece at a time. You mentioned your saved contacts aren't displaying in your Comcast Business app, are you seeing them display correctly in the VoiceEdge Desktop app? I j

CC_Morgan

 replied 

4 years ago

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Contacts from VoiceEdge to Poly phone and Cell phone app?

Is there a way to have the contact you put in VoiceEdge show up on your Poly phone and Cellphone app?

Question

Good afternoon! We would be happy to help. Please take a look at this link for me: https://comca.st/3gGkhd6. It should have the walkthrough you're looking for. Did that do the trick? If not let me know and we can explore another avenue. :)

CC_Morgan

 commented 

5 years ago

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Email address could not be found in the Billing Manager contact list. Please try again.

Good afternoon! I am attempting to add an additional staff person to be a billing manager on our account. Whenever I attempt to add anyone, I receive the message "Email address could not be found in the Billing Manager contact list. Please try again." I have no idea where to add them to the "Billing

Question

Accepted Solution

Hi! Thank you very much for taking the time to reach out here for support. We can definitely lend a hand and help you out with an admin password reset for the modem. I'm so sorry the password it was changed to was never written down for you to keep f

CC_Morgan

 commented 

5 years ago

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C
Reset the cusadmin password

We need to access the Admin Tool but whoever set it up changed the default password and didn't document it. How do I go about resetting it?

Question

Hi there! Thanks so much for taking the time to reach out to Comcast Business Support here on our Community Forum.  We are so happy to hear from you and want to help out in any way with your internet connection in any way that we can.  No

Comcast_Armand

 commented 

3 years ago

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Technicolor CGA4131COM Modem Does Not Have IPv4 Configured

Hello: Our Comcast Technicolor CGA4131COM modem is connected to our business network thru a Sophos XG 210 firewall. We have not been able to connect to the modem from the firewall. Sophos support has done packet captures on the port connected to the Comcast modem and they are saying that the modem d

Question

Hi there, @@user_400a3f I do apologize, were not able to set it remotely. I'm very sorry for the inconvience. Are there any other concerns I can assist you with today?

Comcast_Richard

 replied 

3 years ago

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Please reset cusadmin password to default

Please reset cusadmin password to default.

Question

That's awesome! Should I cancel the tech support ticket and list this issue as now resolved?

Comcast_ThomasC

 replied 

3 years ago

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0

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CGA4332COM not sending Router Advertisements

I'm having problems getting IPv6 working on my Technicolor CGA4332COM router which is in static passthrough mode. I have 5 static IPv4 addresses and a static IPv6 and my router is set up with Bridge Mode disabled. The CGA4332COM router should be sending Router Advertisement packets out to connected

Question

We are truly sorry to hear that you have been experiencing interruptions as well and I would be more than happy to further assist with the concern. Please send us a DM to Comcast Business with your full name, service address and phone number,To send

Comcast_Billie

 replied 

3 years ago

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please leave my service alone

I had service but you keep messing with it making it impossible to work. I even got the connections pro you suggested at an additional charge. PLEASE put it up and leave it alone this is so frustrating, and I am trying to keep my job here.

Question

Hi, @user_4bf236. It sounds like you're trying to change settings for our automated attendant with our VoiceEdge service. If you log into your MyAccount page (https://business.comcast.com/myaccount/) it should allow you to make the changes there. Try

Comcast_Christina

 commented 

3 years ago

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"Dial Extension" Prompt

External/outside callers do not currently get an opportunity (i.e. hear a prompt) to dial an extension. Assuming this is possible, how would I go about enabling such a feature?

Question

@user_953413 Thank you for sending over that information to us. For security purposes of your network, can you please move to DM! I look forward to working with you, and getting this taken care of for you today!

Comcast_Kassie

 replied 

3 years ago

 to the conversation: 

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PTR request

I need a PTR for our business website email

Question

Hello @Rick1. We appreciate you taking the time to reach out to our team on Forums. We know the importance of getting this resolved, when trying to add/update the address do you get an error message?

Comcast_Gabby

 replied 

3 years ago

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Cannot enter E911 information....

I start the desktop application. I sign in and can see all the details in the background behind the E911 popup and it is all good. BUT I CANNOT CONFIRM MY ADDRESS WHEN ENTERED INTO E911...... I have called in about this previously. I am stuck on multiple users accounts. I am not DAFT as I am 30 year

Question

Hello @user_3ed2d7 thank you so much for contacting our team over our Business forums, and we are happy to assist you. We are sorry to hear about your billing experience and I assure you that this is not the experience we want you to have. You came t

Comcast_Jorge

 commented 

3 years ago

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Overpayment and requesting refund

Hello, I've been looking for some form of recompense from an almost 3-year billing error. We were contacted by Sales in 2019 for an offer to upgrade our Internet bandwidth in one of our offices. We went with the offer and the upgrade was ordered. However, after the upgrade we continued to receive in

Question

Hello and thank you for taking the time to reach out to us here on our Comcast Business Forums. Just to clarify, have you been able to connect to the VPN with the Ubiquiti USG-4-Pro firewall prior to having a static IP? Or is that equipment new to yo

Comcast_Billie

 commented 

3 years ago

 to the conversation: 

0

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VPN, Static IP, and ConnectionPro

I have a Ubiquiti USG-4-Pro firewall that I am unable to establish a VPN connection to after moving to a static IP. I am not certain if my Comcast Modem is configured in the proper way and need some assistance to verify the proper configuration is in place. The Comcast modem is inline with a Connect

Question

Perfect! I really appreciate the details. It helps us see what the next steps will be. I'd like to get a better look at the account itself. Please send us a DM with your full name, phone number and address to Comcast Business. To send a direct mess

Comcast_Billie

 replied 

3 years ago

 to the conversation: 

0

VPN, Static IP, and ConnectionPro

I have a Ubiquiti USG-4-Pro firewall that I am unable to establish a VPN connection to after moving to a static IP. I am not certain if my Comcast Modem is configured in the proper way and need some assistance to verify the proper configuration is in place. The Comcast modem is inline with a Connect

Question

@user_0fb4f7 Hello! Thank you for reaching out to us here on our Comcast Business forums page. We are very sorry that you're not having a good experience with us and we can definitely take a look at what is going on. We see that you just sent us a Pr

Comcast_Benjamin

 commented 

3 years ago

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Comcast business suspending my service when no money is past due

This has been a nightmare. On Dec 9th I had a small past due balance as told to me by the chat agent, so I paid it that day. On December 12 I was still getting calls about the past due balance that I had already paid & the agent I spoke with on the phone assured me it was a mistake & the next paymen

Question

Hi, @user_725652. Are you noticing the drops when you're a certain distance away, with a specific device or just the only consistent thing is the 3-5 timeframe?

Comcast_Christina

 replied 

3 years ago

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5Ghz private wifi channel keeps dropping out - 2.4Ghz and wired unaffected

Since we started with Comcast Business (years now), our 5Ghz keeps dropping out to the point we don't even use it anymore. We've been through NUMEROUS routers and now have a beast of a router (way more than our tiny shop needs) BUT, 5Ghz still keeps dropping out. The entire time, 2.4hz and wired sig

Question

We offer convenient self-service options to check service interruptions through My Account, the My Account App, or the Xfinity Status Center at http://www.xfinity.com/support/status. Have you checked there yet? If no interruption, I want to make sure

Comcast_Dena

 commented 

3 years ago

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Lost Connectivity

Is anyone else having an issue with loosing connectivity around 1:28AM to 3:45AM almost every other night?

Question

You need to type Xfinity Support in the "To Field".

Comcast_Angie

 replied 

3 years ago

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0

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How to finalize service disconnection with billing dept

Here a chronology of events: 12/7/22: Called to disconnect my internet service 12/7/22: Disconnect request signed and completed 12/9/22: Equipment returned via UPS store 12/9/22: New bill posted for 12/14/22~1/13/23 (what?) 12/14/22: Equipment return completed on 12/14. Account paid in full up to 12

Question

You need to make sure you are signed in before you go to the next step. Follow these instructions to send a DM. Ensure you are first signed in, then you will see an icon at the top right of your page.From there, click the 'New Message' icon. In the

Comcast_Angie

 replied 

3 years ago

 to the conversation: 

0

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How to finalize service disconnection with billing dept

Here a chronology of events: 12/7/22: Called to disconnect my internet service 12/7/22: Disconnect request signed and completed 12/9/22: Equipment returned via UPS store 12/9/22: New bill posted for 12/14/22~1/13/23 (what?) 12/14/22: Equipment return completed on 12/14. Account paid in full up to 12

Question