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My apologies for the confusion user_4c18ff. Please send us a direct message with your full name, business name, full address, and phone number. Click "Sign In" if necessary • Click the "Direct Messaging" icon in the top right corner• Cl
Fraud or just lies?
I’m very upset about how the way things are being handled after how I was told by the sales representative they way they would go. When I expressed my concern about the increased rate, she explained that it was due to my current contract being up and that IF I signed a contract within the week, my c
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user_d03890 Thank you so much for reaching out. Can you please confrim with us the number you are using? You shoulf be using 1-800-391-3000 to reach out!
Comcast Business IVR is pushing me to Lumen/CenturyLink
The walls they are putting around account management and support! Even my Enterprise and Business reps can't get through it. They also can't help me with billing issues anymore. I have to call in to make changes to my account, so why do I need a rep? At least CL doesn't pretend to care. For decades
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Thanks for reaching out, this link https://business.comcast.com/support/article/internet/using-a-static-ip Copy that's great information on static IP address versus dynamic static IP address, let me know if this information resolves yo
Hosting file server through my Business Internet account question about setup...
Got a question: I decided to not get a static ip address and stay with my dynamic. Is it still possbile to host my own file server on my account through Comcast? I know it states I can in some posts/pages with a static ip, and it's a low priority file server and a Dynamic DNS service will work fine
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Hi there @user_29f58b. I am sorry to hear that you are not able to enter your E911 information. Thank you for taking the time to reach out to us on our Business forums. Please send us a direct message with your full name, business name, full address,
Cannot enter E911 information....
I start the desktop application. I sign in and can see all the details in the background behind the E911 popup and it is all good. BUT I CANNOT CONFIRM MY ADDRESS WHEN ENTERED INTO E911...... I have called in about this previously. I am stuck on multiple users accounts. I am not DAFT as I am 30 year
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To confirm, are you logged into the Forum site?
GeoIP accuracy for Static IPs?
Hi, Is there any way to improve the location accuracy for Static IPs assigned to my account? I've had a static ip allocation for years.. and geolocation accuracy has been getting worse over the years.. Location services now place my IPs several hundred miles away from their actual location. I've res
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It will be a direct chat, anyone on the team can take it.
Transfer lines from national to SMB
Dears, I am really not sure what to do, I have been calling and sending emails for over 4 months now, and becuase of the issue I am facing, I am now being double charged for the same service I want to transfer phone lines and internet from National to SMB, I have created the SMB Accounts, and just n
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We'd love to get more details and see if we can help. Please send a direct message to get started. Thank you!
Transfer lines from national to SMB
Dears, I am really not sure what to do, I have been calling and sending emails for over 4 months now, and becuase of the issue I am facing, I am now being double charged for the same service I want to transfer phone lines and internet from National to SMB, I have created the SMB Accounts, and just n
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user_185f7f thank you for taking the time to reach out to us here on our Xfinity Forums. I would be more than happy to look into the status of the gift card. Typically the gift cards aren't mailed out until after 90 days. Please send us a dire
Need status on my Comcast business gift card
Need status please on my gift card status please
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user_185f7f Is this for a residential or business account?
Need status on my Comcast business gift card
Need status please on my gift card status please
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Hello, this is still a public forum.
DND for Hunt Group
I am trying to find a way to quickly turn on DND for a Hunt Group. We just got our BVE installed last week and am finalizing the set up. I have the schedule for the Hunt Group, extension 300, set to forward to the Auto Attendant immediately after hours. But there are times we quickly want to turn it
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Hello, I am sorry to hear about these issues. Please send us a direct message, I will do my best to help you. Thanks!
Without business internet and phone service for 3 days now...
We have comcast business internet gigabit extra and phone services... we have been without service now for 3 days. Comcast is holding our business hostage with no way to receive calls, do business, etc... tech support tells us our modem is down and needs to be replaced. But a service call is not sch
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user_b6852e That is a new one for me as well but thank you so much for asking and I am more than happy to help see if we can get the option to leave a message disabled. I did have an idea if you could take a look at your Xfinity app from the App, and
set up line for calls to go directly to voicemail and not allow callers to leave messages
Hello Care Team, Recently got our church account move over to Comcast Business Voice Edge. One issue, I want one of our lines to have callers get the outgoing greeting message (both in English and Spanish) and they are not allowed to leave messages since no one will be checking it. I followed the in
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Hello @user_859ca1! Thank you for reaching out to us on our Comcast Business Forums. I'm extremely sorry to hear of the economic conditions causing your company to close. It's been rough for so many companies. I hope for better times! For Comcast Bu
Why Business permanently closed still need to pay the Early Termination Fee
Hello, our company has permanently closed due to poor economic conditions, and I still have 12 months left on my contract. I called today to request a contract termination, but they informed me that I need to pay a $420 early termination fee. I’m not terminating the contract without cause; it’s beca
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user_07647a That is not the experience we want you to have, and we can help troubleshoot on our end. Please send us a direct message with your full name, business name, full address, and phone number. • Click "Sign In" if necessary • Click the "Di
frequent outages
Carmel, CA 93923; business internet services have been going down more frequently in the past 30-45 days than the past year... understand if PGE goes down, but this is Comcast BUSINESS Internet... supposed to be higher level of service... WHY
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user_14f9d3 Hello and thank you for reaching out via our Comcast Business Support Community Forums. We’re so sorry you’re running into this frustrating error when trying to log in—especially across multiple devices and browsers. We know how important
'something went wrong' error when logging in
I can't log in to my account. I'm using Windows 10 x64. I've tried chrome, firefox and opera. I've tried app as well on an android phone. Every time I try and log in I get this error. I can't even log in to the forums for this site as I experience this error then as well. I've not received the month
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Thanks again for posting your questions here, @btwaukegan! I'm glad we were able to direct you to the appropriate team - our Comcast Business Support at (800) 391-3000, where they can hopefully get you in touch with Orion support. As mentioned in our
SIP Preconfiguration question
We just installed our EDI and will receive a SIP Trunk shortly. I would like everything preconfigured before the installation to enable a seamless transition from our current provider. We are using FreePBX 17 on a Debian 12 VM. What chan_pjsip settings can I preconfigure so that when the installatio
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@03220322_33, Our mistake, please send us a Direct Message with your full name, business name, full address, and phone number. To send us a Direct Message; Click "Sign In" if necessary Click the "Direct Messaging" icon in the top right corner&bull
Somebody, please help me to get my money back.
I have been calling since Friday August 9, 2024 about over charging my account to start with $247.15. I had a promise to pay which I fulfilled I get a text on 8/9/24 that indicated my scheduled payment didn't go through. IT DID GO THROUGH AS SCHEDULED. Deducted from my account on 8/9/24. Ten minutes
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mskids We don't see anything just yet. Please be sure to follow these steps: Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • T
Granular admin relationship with Comcast Business expires soon, what's this?
I received this notice yesterday for the first time with 24 hrs notice only that Comcast Business admin relationship was ending. I'm not really sure what this was or if it somehow will impact my business email, licenses or Comcast hosting our business webpage. The notice includes my Organization nam
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@user_3c7c28, our apologies, if you still need support, please send us a Direct Message by following the directions below. Thank you. Please send us a direct message with your full name, business name, full address, and phone number. C
Comcast_Amira
commented
2 years ago
to the conversation:
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0
Comcast =
I signed a 24 month contract on 1/5/23 with Comcast representative Jervon [Edited: "Personal Information"]. The monthly cost was $119.99. Jervon was aware of the upcoming move to a new office nearby, and said that since it was in the same zip code there would be no charge and no change to the contra
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