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New Member


2 Messages

Saturday, July 16th, 2022 5:37 AM

Gateway lockout

I am getting the lockout notice on every attempt to login. Its been several hours and i have restored the modem with no luck

“You have 10 failed login attempts and your account will be locked for 5 minutes”

Official Employee


20 Messages

2 years ago

Hello, @user_143ffb! Thank you for connecting with us here in our community. I'm sorry to hear you are having trouble with the modem. I'd like to take a closer look. Please send us a Direct Message with your name, the business name, and the service address. We look forward to your message! 


To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

New Member


2 Messages


”xfinity support” does not show up in the dropdown list.