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1 Message

Tuesday, July 19th, 2022 10:07 AM

Service interruption

My service is interrupted and I pay my bill an hour ago. Need them back on so I can continue my work. Thanks.

Official Employee


24 Messages

2 years ago

Hello @user_2f3190 Good morning and I'm sorry that the services are down. We know it's vital to have the services up and running 24/7! I would love to help out and make sure I have everything back online for us. If you would please send us a direct message with your name and service address I would be happy to help out! 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it