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New Contributor

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5 Messages

Tue, Aug 2, 2022 3:38 PM

VoiceEdge Desktop App is dropping calls a few minutes into call

VoiceEdge Desktop App is dropping calls a few minutes into the call when using the app remote.  Internet connection is good.  Voice is clear, then just drops.

Official Employee

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8 Messages

8 d ago

Hello there @user_969005 thank you so much for reaching out and bringing this to our attention! Is this happening on only one device or multiple devices within BVE app?  when the drops occur, is any other net-based app affected also? 

New Contributor

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5 Messages

8 d ago

Just the one that we are trying to use remote.  No other online based applications are being affected.  It is on a brand new laptop running win 11 with a good internet connection.

Official Employee

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8 Messages

We certainly look forward to hearing from you, and regarding your question about our forums - that is really all dependent on the question - Anytime we can share info publicly, which is the point of our forums, we'll certainly be happy to do so. 

Official Employee

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8 Messages

8 d ago

OK, thank you so much for clarifying. Since BVE is a very specific application, we do ask that you reach us 1-1, so we can take a closer look at those account specifications.  

 

Here's the detailed steps to Direct Message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

You can also use the link below to reach us as well: https://forums.xfinity.com/direct-messaging

 

New Contributor

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5 Messages

@Comcast_Alfonso​ I will do that when I am back at the location but why is it on this forum that every question someone posts the answer is to contact support directly?  It seems to me that defeats the purpose of a community forum as the resolution is never posted only "contact support"  I'll call support when I have an hour or so to spare.