Reverse DNS (PTR Record) Request

@Comcast_Richard​ I was needing help with a PTR record. Are you able to help? Thanks

Hi, @jfeldt80, please send us a private message and we can continue there! We should be able to get this sorted out for you. 

Hi @user_3c0a1f

1. Sign in to the community.
2. Click the message count or envelope icon to go to your Private Messages Inbox.
3. Click the New Message icon.
4. Enter the recipient's name in the Send to field.
5. Type the reply in the Message box.
6. Click Enter to send your message.

Hi Richard,

  As you can see in the screen shot, i'm doing that.  It gives me a pre-populated list of names to select from.  I can't force "Comcast_Richard" in the To: field.  If i press enter after entering your name, it clears it out.

Hey @user_3c0a1f, Can you try these steps to see if it works?

 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Thank you! 

I'm sorry, it only gives me the "direct messaging" option.  When i start a new conversation, again neither you or Xfinity Support are listed.  See screen shot of my upper right corner of this page .  Is it possible to do this through a phone call?

I'm sorry this is not working out for us through direct messaging. You can contact our awesome business team by phone at 1.855.474.4515