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Equipment Fee After Modem Was Returned
I returned my cable modem on 3/31/14 but I am still being billed an equipment fee. I have a receipt for the returned modem but it annoys me that this hasn't been removed. I called business class customer service two weeks ago to make sure the equipment fee was removed and I was told the modem had be
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• Customer Service
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Why can't I manage my PTR records?
I'm just curious why I can't manage my own PTR records like I can A, CNAME, etc? John can I request a change through you? Thanks!Todd
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• Domain Names/Static IP
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View On-hold of other lines
We have BVE and have 3 users in a hunt group. When one user gets a call and puts it on hold, nobody else is able to see that there is a call on hold besides that person. Is there a way to get others to be able to see who is on hold?
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• Business VoiceEdge ®
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Comcast Outlook Email with Outside Web Hosting
I think I've gotten answers to a few questions from a previous issue. 1. It appears that if you had an existing domain name "yourname.com" you can't transfer the registration to Comcast. Comcast will only register new names. So that means I have to keep the existing registration. 2. To get email I
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• Domain Names/Static IP
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Need a custom PTR /Reverse DNS record setup for one of our static IPs
If at all possible, we'd like to have this record in place in the next day or 2 since we are failing PCI compliance scans due to the generic PTR record being in place.
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• Domain Names/Static IP
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Serious Connection Issues
Over the last week my business has been seriously affected by intermittent connectivity problems. On three occasions service techs have come out to our building and found that the signal on our line is too high. On each occasion the tech has changed a splitter on the line to our modem. This helps fo
Question
• Connectivity
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Need some help with my business class account.
Hello All, I've been running into some real issues with my business class internet account. I signed up for comcast business class on 9/25/11 at my home and used it to run my home based business, unfortunately I shut my business down about a month ago. I decided to keep the internet until the end
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• Customer Service
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Upstream Channels
Hi, I've switched from residential to business 50/10 internet and was curious if my signals/channels look ok with the amount of upstream channels? Can someone confirm? Everything tested ok with the tech and seem to be getting proper speeds on the speedtests, but want to make sure as I've seen some
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• Connectivity
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Comcast Business Internet goes for 1-4 hours after midnight starting from October 30, 2014
Hello, We have two Comcast Business accounts with two modems at this location in Owings Mills, Maryland 21117. Starting on October 30, 2014, both accounts go down after 12am each and every day, usually for 1 to 4 hours. Comcast website does not show any outage in the area, however comcast internet b
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• Connectivity
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Reverse DNS request
I just switched one of my accounts over to Comcast Internet with static IP and need to have revese DNS setup for their mailserver. They are getting bouce backs when trying to send to numerous email accounts.
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• Domain Names/Static IP
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email address is already registered
Hi-I am setting up some Exchange Users and Mailboxes to prepare for migrating from my self-hosted SBS Exchange server to Hosted Exchange on Comcast.I'm waiting for verification of domain ownership, using DNS tool, and the CName alias. So this may be part of the problem, but I cant be sure... Comcast
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• Microsoft Services & Apps
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VoIP/RTP Traffic Shaping or Congestion Management?
Hello, This is a recent problem (last week or two), but I am seeing it with multiple Comcast circuits at this time. I tried to open a trouble ticket, but the technician was Tier I, tested ping, and said everything was fine. I think I'll need a higher Tier tech to work on this issue. I have a fe
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• Connectivity
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Comcast can't/won't activate my SB6141
Well we got Comcast Business Internet about a month ago. Soon found out the DPC3939B did not play nice with our 3rd party VOIP system. We also did not want to pay the rental fee for the modem. So we purchased a SB6141 the other day and for two days straight I've called Comcast Business to activate
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• Equipment
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Mssing internet service
My account is missing my Internet Service under "My Services" Can you please help?
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• Customer Service
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Unable to connect to exchange server
My issues started just yesterday morning after receiving the email that we were being upgraded to 2010. I can sign into MyAccount, I can get my email on phones and I can get my webmail. I CANNOT get it through Outlook. After much forum reading I have upgraded my MX records and the CNAME records a
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• Microsoft Services & Apps
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Comcast Support doesen't undrstand IPv6
I am rather irked. I called into Comcast technical support with an extremely "Network Troubleshooting 101" problem. We run a mailserver. It is on a Comcast Business account and it has a static IPv4 address on it. Because we live in a city that does not yet have IPv6 (Portland OR, and yes I just si
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• IPV6
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rDNS for exchange email
Who do I contact to have a request to setup rDNS to my exchange server? Thanks
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• Domain Names/Static IP
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Be Anywhere second phone stopped ringing
We have two phones that are on our Be Anywhere mobility group. Both were ringing just fine for an incoming calls but now one has stopped. I've checked the app settings and reinstalled but it did not fix it. No changes have been made to the the account setting for Be Anywhere It's an iPhone 6s with
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• Business Voice
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Re: connectivity within Comcast
Is Comcast's communication lines down?.?. It is beyond reason that when a business is in need that a critical from a service provider, Comcast, they are unable to provide a timely solution. In addition, I would have to check my pulse if I were to get a response. If anyone with Comcast is so incli
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• Connectivity
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Upgrade to faster service and cheaper bill
I currently have the 50mbs business comcast package, can I upgrade to the 75mbs package which is faster and cheaper than what I have?
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• Customer Service