Hi, I need to schedule moving my home business internet (no phone or tv) service to another home that is within Comcasts service area. My question is how do i do this with minimal down time? I run backup servers from home and have 5 static IP's. Can I call comcast and get them to flip a switc

Hello!New customer here - after just jumping ship from another provider.I need a few PTR RRs set for some of my static IP addresses, and it seems like that's handled more here in the forum than through a ticketing system.  I have four (4) to add . . .  who can help me out, please? Thanks,   - Christ

HGTV was on my line up at channel 27. As of yesterday (July 23), it was switched out for Bloom and is no longer available. What happen?

Dear Comcast Support,   I cannot send email to Comcast.net address. Could you please to support us on this issue? I am using Exchange Server 2010 My Mail server: mail.cladtek.com IP Address: (edited for account security)   Thanks, Ernawan

I have the same issue discussed in this thread.  50% reduction of upload capacity in our 100/20 connection (the reduction seems to be worse on the weekends though). http://forums.businesshelp.comcast.com/t5/Connectivity/Suddenly-lost-half-my-upload-speed-recently-100-20-now-100-10/m-p/25044 Checked

Greetings Comcast, I need to have Reverse DNS entry for one of our static ip's. Please advise on best method to request. Best regards,Don Longan

i am trying to add a txt record for domain verification, i added the record and the domain is not validating it.  I have waited 12 hours, which is normally well within the correct waiting time. any clues as to why?  or can you check to see if it is in the DNS but has not yet propogated. Thanks

When I park a call and page, the call rings back to my extension before the person has a chance to pick it up.  How can I change the amount of time before it rings back?

My business phone and internet is down on Benning Dr, 77035. Is there trouble in the area?

We are no longer able to connect to the internet via our Comcast modem/router, even though the router can connect to the internet, and we to the router. I'm positive it is a routing issue in their network where they have our subnet pointing somewhere else.Could someone help me verify this theory? I'

I recently received help (from comcast phone support) for setting up comcast to host my email and I was thrilled to email out.  However when I tried to reply back to my comcast business email, the email is undeliverable.  I also can not get outlook to see the email address.   I saw a post with a sim

Does Comcast Offer a Wireless backup connection through current router like a wireless card (USB) that could be connected to the router, that would switch on if internet through Co-Ax is down? (Maybe it could connect to internet through a Comcast HOTSPOT or something) - I have a store location that

First off, thanks to another poster, I see that residential customers in various areas are getting a free speed boost increase at no additional cost. Are us Business Class getting shafted or are we also getting a free boost in speed? See Here Secondly, I am really starting to wonder if it will be be

I've tried this on several computers over 2 differnt version of Winwows in both Edge and Chrome and I get the same result. Whenever I click on the little paperclip to add an attachment, there's this weird overlay effect and you can't click the button to add the attachment. Needless to say, this driv

My bill is showing a 9.99 charge for equiptment rental, but I am providing my own modem... how do I get this charge removed?  I don't see any method for contacting billing anywhere. Thanks!

Seeing as there doesn't seem to be actual ticketing system for this 'business class' service I'm posting here.   I'm in San Francisco (Diamond Heights) and for the last 6 weeks or so my Cable Internet service has had intermittent connectivity issues that have been maddening to troubleshoot.   Its on

I have been attempting to set up my business' email domain for the past week. I successfully registered the domain, but when I log into the portal/navigate to the email services tab I continue to see "We’re sorry, but we are unable to retrieve your information right now. Try Again....." I have had M

We have just opened and registered a new business account but we are unable to access the "Manage Services" links under the My Account tab. The only thing that appears is Users and Account Details.

What is the process to have my /56 reverse dns delegated to my own DNS servers?

We worked with Comcast to come up with a contract on 12/20/2017.  We signed and returned the contract through docusign on 12/20/17.  In January the bill was not changed, I called and they said the new contract would not be applied until February.  In February the bill again was not changed, I called