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Question about buying my own cable modem for Business Class use

I noticed on my bill today that the (normally) $9.99 rental fee for the comcast cable modem is now $12.95 per month. I'm not sure why $10 didn't bother me, and $13 DOES, but it does, so I am going to go and buy my own Motorola Surfboard SB6121 and install it in my home. I do not have VOIP or anythin

Question

 • Equipment

2.8K

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charge for trouble call

Phone service was down in our area over the weekend back in June which eventually got restored.  One of our 5 lines are still down.  When I called to report, I was told that a tech has to come out to resolve the issue.  No one showed up the first time so we had to reschedule the next day.  Next day

Question

 • Customer Service

1.1K

1

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Charged for a Trouble Call

We were having issues with our internet and we called and had someone out to look at it.  The router wasn't working so he replaced it but we were charged a Trouble Call Fee of $99.95??  It wasn't something that we did on our end, it was that the router quit working.  Can someone please contact me so

Question

 • Customer Service

2.1K

2

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PCI compliance issue with Cisco DPC3939B

Hi. Per the instructions here (Troubleshooting Credit Card Security Issues), I am seeking help with my Cisco DPC3939B as it pertains to PCI compliance. How do I secure/block the port that is causing all of the failed external scans? Here is some info from the device: [removed device specific informa

Question

 • Equipment

1.4K

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I keep getting activation emails

How do I stop this from happening?

Question

 • Customer Service

1.1K

1

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Official Solution

nighthawk cm2000

Is the nighthawk CM2000 now available for use on Comcast business?

Question

 • Equipment

38

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low download speed

I've been consistently getting 16Mbits/s download speeds and it dropped to 2Mbits/s very recently (in the last couple of days). My upload is pretty decent though (faster than download, at ~5Mbits/s). I've rebooted the router multiple times with no luck. http://stage.results.speedtest.comcast.net/res

Question

 • Connectivity

2.9K

5

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Exchange and Domain reg fees...

One Time Charges: DOMAIN REGISTRATION FEE - Prorated$3.85One Time Charges: MULTISITE OUTLOOK EMAIL - Prorated$9.01I only have one domain, was not informed it would cost. Only have 2 email boxes now, it added a third when attempting to add an alias and I just figured out how to remove it. Can someone

Question

 • Customer Service

1.5K

4

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Netgear gateway reboots every few minutes

Starting during the overnight hours Friday night, my Netgear gateway started locking up, rebooting and restarting every few minutes.  As you can guess, this wreaks havoc on the network. I have been attempting to work this issue for 3 days now with Customer Service.  They can see the logs from the ga

Question

 • Connectivity

2.5K

3

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Accepted Solution

Gateway password reset

Could anyone help resetting my gateway password back to default?BTW, This is the second time our gateway changes password itself, is there something wrong? Thanks in advance.

Question

 • Equipment

2.9K

6

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I Can Send Email Out But I Can Not Receive Email In

I recently received help (from comcast phone support) for setting up comcast to host my email and I was thrilled to email out.  However when I tried to reply back to my comcast business email, the email is undeliverable.  I also can not get outlook to see the email address.   I saw a post with a sim

Question

 • Microsoft Services & Apps

10.8K

6

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Recent increase of $10

I've been a comcast customer for 4 months and now suddenly I'm getting an extra $10/month increase to my monthly bill. I have not made any changes to the account. Can somebody please explain to me why?

Question

 • Customer Service

2.3K

4

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Moving to a different apartment in the same physical address

I cannot get the Comcast employee I am dealing with to honor my request for a manager escalation, so I am turning to a user community.  I called last week to coordinate a simple move up one floor in my building, and was told all I had to do was sign the work order and a tech would come out this week

Question

 • Customer Service

2.2K

2

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DPC3939B availablity

I currently have a SMCd3g and am on the 100/20 plan with 5 statics so i was wondering if the DPC3939B might be available in the houston area yet? and if not then when?

Question

 • Equipment

3.1K

6

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How do you setup text/email outage alerts?

Comcast *Business* has been *heavily* advertising the ability to setup text/email outage alerts on the Golf channel for several months. So, today I register my business account on the business portal and I can't find outage alerts setup ANYWHERE on the portal. I talked to two reps that werent even a

Question

 • Connectivity

2.5K

3

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Accepted Solution

Comcast deleted all my Email Accounts, gee thanks for the warning!

So I finally let the Comcast auto-migrate app transfer my Comcast Email account to the cloud. It would have been nice if it told me it was going to delete all the other Email accounts in Outlook! I had to re-create 5 other accounts from scratch, luckily it didn't delete the .pst files for the accoun

Question

 • Microsoft Services & Apps

4.1K

4

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Multiple Account Link Not Working

I am trying to activate several accounts under my one business email.  I am getting error messages that the account number(s) are not correct.  Is there any way I can send someone in customer service all the accounts I need linked?  This is extremely frustrating.

Question

 • Customer Service

2.3K

3

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Accepted Solution

Issue trying to get an Account Number after having an Order Number

I have tried recently to sign up for Bussiness Internet. I originally had signed up both Internet and Voice, as they said it was avialable in my area around the 1st of the month. I noted I need service up by the 17th since we started this. That order was rejected stating they cannot offer voice in m

Question

 • Customer Service

7.3K

15

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Accepted Solution

rbuck

I am trying to connect android phone to exchange account.  I have tried every combination of domain, user, and server address Comcast has on its website.  None are working.  Any suggestions??

Question

 • Connectivity

2.9K

6

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Where did smtp.w14e.comcast.net go? What SMTP settings do I use now?

I have a Linux server with Postfix configured to use smtp.w14e.comcast.net and a valid @something.comcastbiz.net username and password.  It was working some time ago, but I've now discovered that the relayhost = [smtp.w14e.comcast.net]:587 no longer resolves in DNS.  What outbound SMTP host should I

Question

 • Connectivity

2.4K

3

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