How can a Bussiness operate without phone or internet? What are we a third world country? I called comcast and they ESTIMATE some time this afternoon! I am dead in the water!

Very good too bad you turned off replies because you forgot one thing. When you have checked everything else and your still stumped take a look at the A/C Adapter AKA Wall Wart, power supply.  The SMC modem has a pretty good A/C adapter, the Netgear does not, but this advice applies to ALL NETWORK G

Where do I go to find out about known connectivity issues for a service area?   Or should I just call customer service?

We lost connectivity around 1am and didn't get back online until after 1 pm (based on received timestamps for e-mails). How do we get a bill credit for the lost half-day?

Hi,I feel really dumb, but I cannot find anything referencing the quota size limit for mailboxes on the Comcast Hosted exchange. I called the Business support toll-free, and all they wanted to talk about was "Outlook", and she really didn't understand any questions about "Comcast Hosted Exchange" (s

Hello Jon,   Request sent via PM for correct PTR for my IP.   Tx's

This o365 migration has been my worst experience in 20 years in IT.  The cord was simply pulled on our previous email server.  We got the accounts moved to the new platform but none of our contacts, old emails, or calendars have been migrated.  When I call the migration line they essentially tell me

I noticed that my bill went up this month. I looks like an equipment fee has been added to my bill. It has been a year since we've had the service. Maybe this is an annual charge? We aren't not renting a modem from Comcast. This charge was on our first bill too. If anyone knows what this is about I

I demand the following changes be done and the following information be provided. (When I say demand I mean it in the legal sense as in this is not a request nor something that I think can be dismissed). Comcast is subject to Title II and subject to the open internet order. This is covered under 47C

Today a Comcast tech came by this apartment and shut off my service without any prior notice and then left while I still had no service. I had to get a service call to restore my connection. So later today a second tech showed up to say the first tech found a problem with my line from outside the

Hello ! I've been trying to speak to a Comcast "technician" about a severe issue we're experiencing. We cannot sed e-mail to, or receive e-mail from, any comcast.net address. I HAVE TRIED TO GET PHONE SUPPORT FOR AN HOUR AND A HALF!!! I keep getting hung up on, and sent into inescapable loops of pho

I've been a comcast customer for 4 months and now suddenly I'm getting an extra $10/month increase to my monthly bill. I have not made any changes to the account. Can somebody please explain to me why?

In My Business Wi-Fi it shows both 2.5 ghz and 5 ghz. However, I am not given an option to choose either 2.5 ghz or 5 ghz when attempting to connect a device. It just shows one network available.

Hello - On Feb. 03 I upgraded my connectivity to Deluxe 50/10... I see the new speed reflected in the Services section of my online dashboard, but I am still receiving the previous plan's speeds, as confirmed at speedtest.comcast.net. I have cylced the power on my modem as instructed when calling 1-

I would like some PTR records changed for my /29. How is that accomplished? Can I open a ticket somewhere?

We have a business class service that provides an exchange service for our domain name findandgoseek.net. Several of our email users are reporting that they can not send/receive email on all of their devices. For example, I can send/receive it on my desktop but not my phone or tablet. domain is @fin

All calls with outside parties are full of static that begins when we hear the phone ringing (on the calling side). We are getting a lot of errors. Can someone check this out on the Comcast side please? T1 0/1/0 is up.  Applique type is Channelized T1  Cablelength is long 0db  Description: Local Voi

It may be due to hurrican Sandy: after the outage last week, this week the comcast connectivity is very poor. The connection was down every several minutes and the speed is very slow when connected.  Anyone can take a look at the problem? Let me know if you need any further info.

I recently received help (from comcast phone support) for setting up comcast to host my email and I was thrilled to email out.  However when I tried to reply back to my comcast business email, the email is undeliverable.  I also can not get outlook to see the email address.   I saw a post with a sim

Hi, Im not sure if I am sending this to the correct group/location?Who would I speak to about getting PTR Records setup for my static IP's /29 ? Thanks,Metorra