I returned my cable modem on 3/31/14 but I am still being billed an equipment fee. I have a receipt for the returned modem but it annoys me that this hasn't been removed. I called business class customer service two weeks ago to make sure the equipment fee was removed and I was told the modem had be

I'm just curious why I can't manage my own PTR records like I can A, CNAME, etc?   John can I request a change through you? Thanks!Todd

We have BVE and have 3 users in a hunt group. When one user gets a call and puts it on hold, nobody else is able to see that there is a call on hold besides that person.  Is there a way to get others to be able to see who is on hold?

I think I've gotten answers to a few questions from a previous issue.  1. It appears that if you had an existing domain name "yourname.com" you can't transfer the registration to Comcast. Comcast will only register new names. So that means I have to keep the existing registration.  2. To get email I

If at all possible, we'd like to have this record in place in the next day or 2 since we are failing PCI compliance scans due to the generic PTR record being in place.

Over the last week my business has been seriously affected by intermittent connectivity problems. On three occasions service techs have come out to our building and found that the signal on our line is too high. On each occasion the tech has changed a splitter on the line to our modem. This helps fo

Hello All, I've been running into some real issues with my business class internet account.  I signed up for comcast business class on 9/25/11 at my home and used it to run my home based business, unfortunately I shut my business down about a month ago.  I decided to keep the internet until the end

Hi, I've switched from residential to business 50/10 internet and was curious if my signals/channels look ok with the amount of upstream channels? Can someone confirm? Everything tested ok with the tech and seem to be getting proper speeds on the speedtests, but want to make sure as I've seen some

Hello, We have two Comcast Business accounts with two modems at this location in Owings Mills, Maryland 21117. Starting on October 30, 2014, both accounts go down after 12am each and every day, usually for 1 to 4 hours. Comcast website does not show any outage in the area, however comcast internet b

I  just switched one of my accounts over to Comcast Internet with static IP and need to have revese DNS setup for their mailserver. They are getting bouce backs when trying to send to numerous email accounts.

Hi-I am setting up some Exchange Users and Mailboxes to prepare for migrating from my self-hosted SBS Exchange server to Hosted Exchange on Comcast.I'm waiting for verification of domain ownership, using DNS tool, and the CName alias. So this may be part of the problem, but I cant be sure... Comcast

Hello, This is a recent problem (last week or two), but I am seeing it with multiple Comcast circuits at this time.   I tried to open a trouble ticket, but the technician was Tier I, tested ping, and said everything was fine.  I think I'll need a higher Tier tech to work on this issue.   I have a fe

Well we got Comcast Business Internet about a month ago.  Soon found out the DPC3939B did not play nice with our 3rd party VOIP system.  We also did not want to pay the rental fee for the modem. So we purchased a SB6141 the other day and for two days straight I've called Comcast Business to activate

My account is missing my Internet Service under "My Services" Can you please help?

My issues started just yesterday morning after receiving the email that we were being upgraded to 2010.   I can sign into MyAccount, I can get my email on phones and I can get my webmail. I CANNOT get it through Outlook.  After much forum reading I have upgraded my MX records and the CNAME records a

I am rather irked. I called into Comcast technical support with an extremely "Network Troubleshooting 101" problem. We run a mailserver.  It is on a Comcast Business account and it has a static IPv4 address on it.  Because we live in a city that does not yet have IPv6 (Portland OR, and yes I just si

Who do I contact to have a request to setup rDNS to my exchange server?  Thanks

We have two phones that are on our Be Anywhere mobility group. Both were ringing just fine for an incoming calls but now one has stopped.  I've checked the app settings and reinstalled but it did not fix it. No changes have been made to the the account setting for Be Anywhere It's an iPhone 6s with

Is Comcast's communication lines down?.?.  It is beyond reason that when a business is in need that a critical from a service provider, Comcast, they are unable to provide a timely solution.  In addition, I would have to check my pulse if I were to get a response.  If anyone with Comcast is so incli

I currently have the 50mbs business comcast package, can I upgrade to the 75mbs package which is faster and cheaper than what I have?