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Account / static IP / Reverse DNS

Greetings Brand new comcast customer as of a few days ago, the company I work for setup and has all the Internet purchased at the new office location.  I am unable to determine if the internet service has a static IP assigned or if it is dynamic.  At the same time if the Service includes a Static IP

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I Can Send Email Out But I Can Not Receive Email In

I recently received help (from comcast phone support) for setting up comcast to host my email and I was thrilled to email out.  However when I tried to reply back to my comcast business email, the email is undeliverable.  I also can not get outlook to see the email address.   I saw a post with a sim

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Request my Netgear CG3000DCR Set to "True Bridge Mode"

Each Comcast Support person I speak to tells me a different story when I request to have my modem placed into "True Bridge Mode". Seems like I will never get this done. Can someone from Comcast Support assist and also educate your staff on how to handle these request to avoid countless of frustrated

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payment

my business acct was shut off yesterday...i paid the bill todaybut it is turned back on...i have a confirmation number on the payment.. shouldn't it be back on? and why can't business customers have priority to speak to someone on a weekend

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Unable to click "View or print full bill"

Hello, I have a new account which was hooked up last week. When I go to the Manage Account -> Bills page I'm shown my bill Summary. When I attempt to click the View or pay bill link here:     The cursor renders in text selection mode rather than the normal link cursor. Clicking

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Need Router Login and Password Reset

Hello, I need the login and password reset on my router.  Thanks.

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New Domain Still "Processing"

Since Comcast Business offers a free domain with a new account, I thought I'd take them up on it and registered one this past weekend. It's almost a week later and the registration is still "processing". I wish I had seen the sticky post in this forum about domain registrations and email account cre

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Push Notifications

I saw last night reading the news, home users of Comcast wifi can enable push notifications of devices joining the network and any changes to the network. Will the business side get this ability?

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Need True Bridged Mode

CAE's don't understand this stuff. I need my cable modem set to true bridge mode so my firewall and routers can handle the rules, addressing and traffic. Help me plz.

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Hunt group

I cannot see our hunt group settings online because we haven't received our security PIN in the mail yet, but I need to temporarily remove one number from the hunt group.  How can I do that?  Thank you.

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Exchange server only

I have several domains registered and hosted on GoDaddy.  I'm not interested in moving them to Comcast but I want to host my email here.  I have read in a few places in the faq's that make me think it's possible, but most of those faq's seem to indicate I'll have to move the domain.  Is it possible

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nighthawk cm2000

Is the nighthawk CM2000 now available for use on Comcast business?

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Errors on New PRI

All calls with outside parties are full of static that begins when we hear the phone ringing (on the calling side). We are getting a lot of errors. Can someone check this out on the Comcast side please? T1 0/1/0 is up.  Applique type is Channelized T1  Cablelength is long 0db  Description: Local Voi

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CG3000DCR - Fixing SSL vulnerabilities

Hello: We routinely scan all of our external points of presence for network vulnerabilities and wonder how Comcast handles remediating vulnerabilities that have been identified?  What is the reporting mechanism for customers to get this information to Comcast for remediation?   We are running a CG30

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Public WiFi Hotspot

We stumbled on our Comcast/Xfinity's Public WiFi broadcast after a newer modem model was installed. While Private WiFi can be disabled by the business customer, Public cannot.  This answer is the last answer of multiple previous answers given by Comcast.  At first it was, "somebody at Comcast must h

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Hacking attempts

Greetings all, one of my servers is being attacked, attack is under control.who should I report this? the ip is 111.73.46.22 it could be China or a spoofed IP to make me think is coming from China.

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2 voicemail lines?

We have 4 lines, but only 2 are set up to go to voicemail if unanswered.  When "line 1" is in use, the call will roll over to "line 2".  On our prior system, messages left on either line could be retrieved on "line 1".  But, when a call rolls to "line 2" and the caller leaves a message, we have to a

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Norton Business Suite

I am a long-time user of Norton Business Suite, provided through Comcast.  The Comcast web site says that existing users can continue to use or switch to the Norton Internet Security product. Today, the computers on which we run the Business Suite came up with error messages.  According to the messa

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Microsoftce 365 domain confirmation

Greetings! I need to verify ownership of bneurology.com for use with Office 365. At my DNS hosting provider, please create a TXT or MX record for my domain using the following information:To create a TXT record:  How do I get the comcast free domain site hook up with this domain?

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Netgear CG3000DCR and MoCA?

thinking of setting up some MoCA-to-Ethernet adapters at one of my sites. i'd like to use them to link 2 separate utility closets of a building that aren't wired for ethernet but do have access to the coax lines. i understand i need a MoCA point-of-entry filter at the ground block, but would i also

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