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Port Forwarding
I have setup port forwarding in my modem in order to view some security cameras from outside. I was unable to browse to those cameras and I went to the canyouseeme.org website and it appeared that those ports were not open to the public. I called tech suport and a gentleman checked everything in my
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Equipment
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Lost Static IP
Co-worker put our Router into Bridge Mode, to get it out of bridge mode he did a reset and now we have lost our Static IP. How do we get it back? Also like many here I have DPC3941B, I want to use Bridge Mode but as my co-worker found out you lose your static ip in Bridge mode. My DPC3941B does not
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Domain Names/Static IP
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Need a custom PTR /Reverse DNS record setup for one of our static IPs
If at all possible, we'd like to have this record in place in the next day or 2 since we are failing PCI compliance scans due to the generic PTR record being in place.
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Domain Names/Static IP
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Migration is a DISASTER, need some real help not a script reader
This o365 migration has been my worst experience in 20 years in IT. The cord was simply pulled on our previous email server. We got the accounts moved to the new platform but none of our contacts, old emails, or calendars have been migrated. When I call the migration line they essentially tell me to
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Apps & Services
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Microsoftce 365 domain confirmation
Greetings! I need to verify ownership of bneurology.com for use with Office 365. At my DNS hosting provider, please create a TXT or MX record for my domain using the following information: To create a TXT record: How do I get the comcast free domain site hook up with this domain?
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Domain Names/Static IP
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Cannot get through to Customer Service / Technical Support
From the start ,I do want to say the 75 Mbps service delivers the kind of speed I was looking for. So on that score I am a very happy camper. Now it is time for me to be looking into the software components that are part of the plan I signed up for. I wanted to get some information on these products
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Customer Service
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domain and email addresses transfer
I finally got our existing website servers pointing to Comcast. I went in and made all of our exisiting email addresses. What do I do now to ensure our email is going to work with Comcast. I am afraid of turning service off with Windstream because I don't want to lose the email addresses.
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Domain Names/Static IP
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Unexplained outages and packet loss
Posting this under its own thread with updates. I had an unexplained 8 hour outage and morning outages over several days last week which prompted me to start inspecting my uptimes and packet loss. See https://secure.dslreports.com/r3/smokeping.cgi?target=network.1bc86f75dc1ddfd6b583ac439d748c53.CA1
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Connectivity
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SMTP service issue: connection refused and 421 service unavailable
I've been using SMTP to send e-mail from systems outside of the Comcast network through Comcast's hosted Exchange for almost 3 years now without any issues. Until recently, I'd just aim the external system at the SMTP server address listed on the DNS page in my account (smtp.po1.comcast.net) on port
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Apps & Services
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Arris SB6141 connected to switch. How do I find address list of connected devices?
We have a small business with about 8 computers and 2 printers. Prior to getting Comcast we had AT&T Uverse whose router address was 192.168.1.254. The Uverse modem was connected directly to a Netgear 24 port network switch. All the connections are then sent through the office to the various devices
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Equipment
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Re: Can't send email using my own server to comcast.net email addresses
Dear Comcast Support, I cannot send email to Comcast.net address. Could you please to support us on this issue? I am using Exchange Server 2010 My Mail server: mail.cladtek.com IP Address: (edited for account security) Thanks, Ernawan
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Apps & Services
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My channel line up
When I go to My Services - TV to see my channel line up I get the error "We're sorry, but your exact channel lineup cannot be displayed at this time. Please check the menu on your TV for more information on what channels are available to you." I created my online account 3 days ago. How long does it
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TV
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192.168.1.1 gateway
Our router is set to 192.168.1.1 (changed from 10.1.10.1) I used to be able to access the admin and now it just times out.
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Connectivity
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DPC3939B availablity
I currently have a SMCd3g and am on the 100/20 plan with 5 statics so i was wondering if the DPC3939B might be available in the houston area yet? and if not then when?
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Equipment
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PTR Record Update
Please add the following PTR record to my DNS.
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Domain Names/Static IP
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Public WiFi Hotspot
We stumbled on our Comcast/Xfinity's Public WiFi broadcast after a newer modem model was installed. While Private WiFi can be disabled by the business customer, Public cannot. This answer is the last answer of multiple previous answers given by Comcast. At first it was, "somebody at Comcast must hav
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Business WiFi
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SIP TCP/5060 through DPC3939B
We have a DPC3939B gateway on our Comcast Business account. It blocks our SIP services that use TCP (not UDP) port 5060. Information on the web, such as this knowledgebase article (https://help.close.io/customer/portal/articles/1457963-nat-configuration-settings) indicate that this is a flaw with th
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Connectivity
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Houston Comcast Down in 77035
My business phone and internet is down on Benning Dr, 77035. Is there trouble in the area?
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Connectivity
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Change Email for Primary Manager
I need to change the Email for my Primary Manager account as the one I have on there is about to expire. I have contacted the techincal department twice and have been told that the next level IT team will contact me within 24 hrs. I have contacted them twice and it has now been 48hrs with no one con
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Apps & Services
