Visitor
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8 Messages
Bad connectivity NJ 07302
It may be due to hurrican Sandy: after the outage last week, this week the comcast connectivity is very poor. The connection was down every several minutes and the speed is very slow when connected.
Anyone can take a look at the problem?
Let me know if you need any further info.
Accepted Solution
Epoisses
New Contributor
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17 Messages
12 years ago
Thx Weifei for the pics.You got some really bad upstream signals looking from upstream power being that high, it should be around +5 ~ 45. You need a tech call and ask them to check the upstream signal and BER while they are at it.
EP
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Weifei_Li
Visitor
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8 Messages
12 years ago
No one takes a look at this? Or comcast doesn't care about their service as long as customers keep paying money?
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Epoisses
New Contributor
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17 Messages
12 years ago
Hiya Weifei, we would like to help, but we need more info, give us your gateway's channel levels.
steps -
1. log into the gateway by typing 10.1.10.1 while directly connected to it (default unless you changed it)
2. go to gateway summary
3. click on cable modem tab then take some screen and post it
Ofcourse you can contact 1-800-391-3000 for support. I've used that many time and there is always some one there.
EP
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Weifei_Li
Visitor
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8 Messages
12 years ago
Here is the snapshot of channel levels:
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Weifei_Li
Visitor
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8 Messages
12 years ago
Thanks a lot for your help. What is the contact info to place a tech call? What I can find online is for Xfinity.
Thanks a lot!
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Epoisses
New Contributor
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17 Messages
12 years ago
Comcast's tech support number is: 1-800-391-3000. Once again mention them of upstream issue and wanting a tech call!
Glad to help
EP
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Weifei_Li
Visitor
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8 Messages
12 years ago
Thanks a lot! You are pretty helpful.
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