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I am sorry to hear that you are having connection issues. I would be more than happy to assist. Can you please reach out through private message with the name, address and phone number on the account and we can get started finding a resolution.

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Wired signal drops 1-2 times per hour

I'm a new Business customer. I have my main device attached to the comcast router via ethernet cable. While using Skype and other connected communications, I see the application drop frequently. I have verified that when this happens the ethernet connection has been dsconnected temporarily. I have v

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Hi Naz54 and welcome to the support forums.   I would like to assist with your billing concerns regarding your monthly rate. Could you please private message me your full name, the full service address and the phone number associated with your acco

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Need to downgrade my service they charge me with ETF

In the past 3 days I am trying to get help from Comcast customer service , by lowering my monthly payment, or downgrading my service , I spoke with 3 different agents and have been told 3 different prices, they are not helping me and I am confused which one of the information is the correct informat

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Hi shyrjiin and welcome to the business forums.    I would like to help with your account status and review your cancellation request. Please private message me your full name, the name of your business, the full address and the phone number associ

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Cancel contract due to military orders

With whom do I talk to in regards to cancelling a contract due to military orders where I will be moving out of state? I remember talking to someone on the phone a few months back when I originally tried to cancel but was told I was too far away from my move. He mentioned an email address I could se

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Hi josh94 and welcome to the business forums.   I can help with your hotspot access. Please private message me your first and last name, the name of your business, the full address of your business location and the phone number associated with your

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Account Login not working for Xfinity WiFi Hotspots

Hi, I am a Business customer and I have been trying to use my Business account login to access Xfinity Wifi hotspots as instructed, but it isn't working. Please help, thank you

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Accepted Solution

Hi dtbricco and welcome to the business forums.   I would like to review your billing concerns. Please private me your first and last name, the name of your business, the full address of your business location and the phone number associated with y

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Comcast Business Contract Help - Early Term Fees wavied for Phone due to issues but not the interet

Our phone was canceled and early contract cancelation fees waived for phone however the retention department is insisting that we pay for the internet since no issues with the internet. There were but in my phone calls I just referred to phone service. Our contract does not say anything that I can f

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Hi Louseman and welcome to the business forums.   I can certainly help with reviewing your email issue as well. I do need a private message with your full name, the full service address and the phone number associated with the account for authentic

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SMTP Email no longer working (2)

Also having issues with outgoing SMTP server. Cannot connect to the following server: $ telnet smtp.w14c.comcast.net 587 Trying 68.87.20.12... Connected to smtp.w14c.comcast.net. Escape character is '^]'. 554 comomta-ch2-01v.sys.comcast.net bizsmtp ESMTP server not available Connection closed by for

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Hi CoastlineMassage and welcome the business forums.   I would like to assist and review the status of your gift card. Please private message me your full name, the name of the business, the full service address and the phone number associated with

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Comcast not sending promised Visa Gift card - time to lawyer up?

I was contacted by a comcast business agent in august 2017 in response to my online inquiry to install wifi at my office. i originally wanted the basic cheapest service, but he talked me into the higher 79.95/mth service, promising a $99 install credit and a $500 prepaid visa card. i accepted. he se

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HI tellez29 and welcome to the business forums.   It is regretful to hear about your experience. I would like to assist and review your billing concerns. Please private message me your full name, the full address and the phone number associated wit

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business internet disconnect nightmare

First and foremost, I am a residence. In fact, I am the sole house on the street. The cable was brought into my street which is mostly industry. I was told at that time I could sign on at 69.95 per month for a two year contract for business internet at the time or pay $3000 later to have the cable b

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Hi RPSInfo. I do apologize. I'll have that reviewed as to why I wasn't able to receive your message directly.   I would still like to help with your email issue. Please private message me your service address, phone number on the account and your n

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Pop to Exchange - settings??

Ok, so our migration which was to occur on Monday actually took place on Wednesday - hey what's 2 days. At any rate, perhaps I'm naive but somehow I missed that the Outlook Assistant was going to turn all of my Outlook pop connections to MS Exchange. No big deal, most of my users are still getting e

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Thanks so much for taking the time to reach out to us through our business forums. I am sorry to hear that you will be leaving us and I would love to assist with your service agreement questions and concerns. Can you please reach out through private

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How to find out when ur contract is up? I am moving out of state and got 1GBit symmetrical Inet now

I need to know when my contract is up. It's been a few years. I am moving to ouside of Sedona, AZ and already have a symmetrical 1Gbit FTTH residential account installed there at my house from another provider. If I wanted high speed Internet here (and I did) Comcast (only provider at the time) basi

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All of our Polycom phones are displaying Time/date out of sync. How do we fix this?

All of our Polycom phones are displaying Time/date out of sync. How do we fix this? We are in transit and our phone system is very important to our operations.

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Nelsonasc, Appreciate you taking the time to alert us about your service interruption due to the cut line. Let's get a tech out there to repair this. Please send me a private message with your full name, address, and phone number for help.    KenF

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7 years ago

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Cable line cut by Gardener

Have no internet or cable TV. We were promised as a business customer we would receive immediate service. We work out of our home And need the cable repaired ASAP. Today!!

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Thanks for taking the time for reaching out through our business forums. I am happy to assist with the caller id concerns. Can you please reach out through private message with your first and last name, the service address and the account number or p

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Incoming Call Transfer - Retain Caller ID

Need to know the process in which our reception should forward phone calls recieved calls to properly retain caller ID. Right now, when she forwards a call, the persona picking up the call seeing that it is coming from our receptionist - the caller ID is not passing through. Thanks, Justin.

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Hi! Thanks for reaching out. I can help with the voicemail concern. Would you mind sending a private message with your full name, the last four digits of the account number, and a phone number linked to the account so I can help?

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Uploading Voicemail .wav

I have a 27-second, 4.67 MB WAV file I'm trying to upload as our voicemail message but, for some reason, Comcast isn't enabling me to upload it as a personal greeting. When I click the green check button, it loads for a moment, then provides the vague answer, "Please select a valid WAV file." Does a

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Accepted Solution

How do you stop calls going straight to voicemail?

We recently converted to Comcast's VOIP phone service in our office. One of our staff has an issue with his phone we can't seem to resolve. When people call our general number and select his extension, they go straight to his voicemail greeting without his desk phone ever ringing. If they stay on th

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Hi! Thanks for reaching out. I can help with the internet service concern. Would you mind sending a private message with your full name, the last four digits of your account number, and a phone number linked to the account so I can help?

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Can I still request a DHCP address from Comcast on a router in bridge mode with statics?

Currently, I have a sub8 with my router is set to bridge mode. I have one port connected to my pfsense box dealing with the statics. If I connect another port to my freenas box and set it to DHCP, would it be able to pull an address from Comcast? To explain, my son streams on twitch and I would like

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