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Hi! Thanks for reaching out. I can help with the voicemail concern. Would you mind sending a private message with your full name, the last four digits of the account number, and a phone number linked to the account so I can help?

Comcast_Gabriel

commented

8 years ago

to the conversation:

Uploading Voicemail .wav

I have a 27-second, 4.67 MB WAV file I'm trying to upload as our voicemail message but, for some reason, Comcast isn't enabling me to upload it as a personal greeting. When I click the green check button, it loads for a moment, then provides the vague answer, "Please select a valid WAV file." Does a

Question

I have been trying to reach a person at Comcast for two days. We operate a home for women that needs to be secure. Right now I need to change the phone number for that residence. However, when I try to call Comcast, an automated voice tells me that t

ChurchAdmin

commented

12 years ago

to the conversation:

Customer Support Unavailable

I am trying to reach Customer Support by calling 1-800-391-3000. However, whenever I give my Zip Code: 47906 and then get to an operator, it either gives me an out-of-service tone or says I can't be connected. What gives? Is there another way to get through to an operator?

Question

Hi! Thanks for reaching out. I can help with the internet service concern. Would you mind sending a private message with your full name, the last four digits of your account number, and a phone number linked to the account so I can help?

Comcast_Gabriel

commented

8 years ago

to the conversation:

Can I still request a DHCP address from Comcast on a router in bridge mode with statics?

Currently, I have a sub8 with my router is set to bridge mode. I have one port connected to my pfsense box dealing with the statics. If I connect another port to my freenas box and set it to DHCP, would it be able to pull an address from Comcast? To explain, my son streams on twitch and I would like

Question

Hi! Thanks for reaching out. I can help with the internet service concern. Would you mind sending a private message with your full name, the last four digits or your account number, and a phone number linked to the account so I can help?

Comcast_Gabriel

commented

8 years ago

to the conversation:

Wifi connectivity via phone

I've been having a problem connecting my LG K8+ to my wifi. This started about a few weeks ago, when it would suddenly just drop the signal and i'd be forced to manually connect it. Now, it won't connect at all. It'll save it but won't connect. My personal phone, which is an LG G5, has no problem wh

Question

Hey DanielK. Thanks for reaching out to our Business Support Forums. If you're having issues with your Comcast Business Services, please send me a private message with your first and last name and, the phone number registered to your Comcast Busin

CCMichaelM

commented

8 years ago

to the conversation:

Personal Directory Import

I have made several attempts to import a CSV file into the personal directory without success. I have created the CSV file from scratch multiple times, in multiple different programs to without success. If there is going to be an option to import a CSV file, then it should work. I continuously get t

Question

Good morning, thank you so much for providing that information and we are sorry for the delayed response. You have reached the right team to help with getting your modem on the account. Can you please confirm the phone number to the account?

CC_Anisa

commented

6 years ago

to the conversation:

How to activate a new modem on existing service (replacing existing modem)

I have an old modem that I would like to replace for Comcast business internet service. I already have the new modem. As far as registering/activating the new modem with Comcast business, can I do this process online, or must I call Comcast business? Thank you!

Question

Accepted Solution

Thanks for visiting out Comcast Business Support Forums page. I can help you with your PTR request! Please, send me a message with your full name, address, phone number and, the IP address and Domain you need the IP to point to.

CCMichaelM

commented

8 years ago

to the conversation:

rDNS request

Hi, We have a new /28 subnet from Comcast Business. I would like to have the rDNS delegation set to dnsmadeeasy so we can manage our PTR records. I have seen another post were this has been set up for that customer. How do I get this implemented? Thanks

Question

Hi marrngtn and welcome to the business forums. I would like to assist with your billing concerns. Please private message me your first and last name, the name of your business, the full address and the phone number associated with your account.

user_Phil

commented

8 years ago

to the conversation:

Termination of Service

Good afternoon, How do I terminate service to a location on our MetroE service. My account rep told me to call customer service but that menu system is horrible. I need to terminate service to a location we moved from and another we will no longer use as 6/30/2018.

Question

Hi, there! Thank you so much for your patience and for reaching out to Comcast for help with the PTR/Reverse DNS request. I am sorry to learn that the emails keep getting bounced back. You have reached the right place for help! To further assist, ple

Comcast_Gabriel

commented

6 years ago

to the conversation:

We Need a custom PTR /Reverse DNS record setup

We Need a custom PTR /Reverse DNS record setup for one of our static IPs because sent mails from our domain are getting bounced back. This is per Comcast (http://postmaster.comcast.net/smtp-error-codes.php#BL000010 ) that shows: "Your email could not be delivered because your email provider is liste

Question

CANCEL DIGITAL VOICE IMMEDIATELY

I want this service cancelled immediately please? I have received 238 unsolicited phone calls already this month. My number is on the national do not call registry. Comcast must be selling digital voice numbers??? I receive so many calls that I had to turn off my ringer.

Question

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Business Voice

2.2K

Accepted Solution

How do you stop calls going straight to voicemail?

We recently converted to Comcast's VOIP phone service in our office. One of our staff has an issue with his phone we can't seem to resolve. When people call our general number and select his extension, they go straight to his voicemail greeting without his desk phone ever ringing. If they stay on th

Question

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Business Voice

113.7K

Hi rgrosz78 and welcome to the business forums. I would like to assist with the email issues you're having. Please provide your full name, the full address and the phone number associated with your account. Please also include any impacted email

user_Phil

commented

9 years ago

to the conversation:

Thunderbird email - outgoing server problem

I know there's some sort of "Comcast Email Migration". But I only use IMAP with Thunderbird and I don't use Outlook. According to the e-mails Comcast has sent me over the last two months, if I don't use Outlook, I don't have to do anything: "If you do not use Outlook to read your emails, please disr

Question

Hi SSP-Steve45606 and welcome to the business forums. I would like to assist with your prepaid gift card. Please private message me your first and last name, the name of your business, the full address and the phone number associated with your ac

user_Phil

commented

8 years ago

to the conversation:

GIFT CARDS - BEWARE OF NEW CONTRACT

Customer service has been terrible. Don't fall for the gift card promo. I have been waiting over 4 months and it has taken numerous calls. Just terrible service, terrible camera install, terrible customer service phone support. This is business service. Who has time for all of this follow up. Did I

Question

Hi RMS18 and welcome to the business forums. I can certainly assist with your speeds and look for any issues. Please private message me your full name, the name of your business, the full service address and the phone number associated with your

user_Phil

commented

9 years ago

to the conversation:

WORST UPLOAD SPEEDS EVER - GOING ON FOR OVER 1 MONTH !!!! NOT EVEN AT&T ADSL IS THIS SLOW !!!

THE UPLOAD SPEEDS I AM GETTING ARE IN AVERAGE 1MBPS !!!!!! THEY SHOULD BE OVER 25-30 MBPS !!!!

Question

Critical: Internet & Phone Failures, Broken Promises, and No Support – Need Executive Intervention

Hello, My name is Devin, and I urgently need help. I recently purchased an existing business that has been operating in this location for 20–30 years with 13 employees. I kept the previous owner’s Comcast Business services exactly the same to ensure stability. Instead, I’ve experienced weeks of outa

Question

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Customer Service

127

Hi hfgitadmin and welcome to the business forums. I would like to assist with your gateway and check the configuration. Please private message me your full name, the name of your business, the full service address and the phone number associated

user_Phil

commented

9 years ago

to the conversation:

Router only giving out IPV6 address

We just had out Comcast Business Class modem/router replaced. Its only giving out IPV6 address and I need to log into it to make changes.

Question

Accepted Solution

Hi meljac0719 and welcome to the business forums. I can help with your billing concerns. Please private message me your first and last name, the name of your business, the full address of your business location and the phone number associated wi

user_Phil

commented

8 years ago

to the conversation:

Payment Extension

How do you go about requesting an extension to pay?

Question

Hi nowherepeoplebr and welcome to the business forums. I would like to assist with your billing concerns and review your rate. Please private message me your full name, the name of your business, the full address and the phone number associated

user_Phil

commented

9 years ago

to the conversation:

Current Customers Pay Higher Bills

I am a current Business Internet Customer in my home because the residential internet packages do not provide enough upload speed to cover the large photography and game design projects my wife and I have to do for college. Nor is 10Mbps enough for our once a week work from home days via VPN. I sign

Question

Hi alvint. I can certainly review your billing concerns and look into this payment. Please private message me your first and last name, the name of your business, the full address of your business location and the phone number associated with the

user_Phil

commented

8 years ago

to the conversation:

Comcast Business Past Due Amount already paid off

Hello, Another Comcast Business Account I keep track of and pay still has a Past Due Amount on it that was already paid off by a company issued check. Can Comcast Business Billing look into this and correct the statement error?

Question

jibe-espresso-bar, this is not the experience I want for you. I'd be happy to take a look at your intermittent connectivity/bandwidth issues. Please send me your full name, address, and phone number associated with your account so I can take a closer

CC_Ken

commented

8 years ago

to the conversation:

Uploading files to cloud backup service is causing us to lose connectivity

We've got a business account that seems to be getting flagged by your network causing our modem to lose connectivity. We're a cafe with customers using our wifi and our point of sale system conducting transactions over the network. Tonight we tried to upload a couple of thousand small (

Question