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Hi! Thanks for reaching out. I can help with the voicemail concern. Would you mind sending a private message with your full name, the last four digits of the account number, and a phone number linked to the account so I can help?
Uploading Voicemail .wav
I have a 27-second, 4.67 MB WAV file I'm trying to upload as our voicemail message but, for some reason, Comcast isn't enabling me to upload it as a personal greeting. When I click the green check button, it loads for a moment, then provides the vague answer, "Please select a valid WAV file." Does
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Accepted Solution
How do you stop calls going straight to voicemail?
We recently converted to Comcast's VOIP phone service in our office. One of our staff has an issue with his phone we can't seem to resolve. When people call our general number and select his extension, they go straight to his voicemail greeting without his desk phone ever ringing. If they stay on th
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Business Voice
Outlook not working at this location
A problem has developed on our Microsoft exchange. Its not working. We are connected to the net but keep getting messages that we can't connect to outlook Someone one please help . Or get us a phone number that we can talk to Thanks
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Connectivity
Hi! Thanks for reaching out. I can help with the internet service concern. Would you mind sending a private message with your full name, the last four digits of your account number, and a phone number linked to the account so I can help?
Can I still request a DHCP address from Comcast on a router in bridge mode with statics?
Currently, I have a sub8 with my router is set to bridge mode. I have one port connected to my pfsense box dealing with the statics. If I connect another port to my freenas box and set it to DHCP, would it be able to pull an address from Comcast? To explain, my son streams on twitch and I would like
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Hi! Thanks for reaching out. I can help with the internet service concern. Would you mind sending a private message with your full name, the last four digits or your account number, and a phone number linked to the account so I can help?
Wifi connectivity via phone
I've been having a problem connecting my LG K8+ to my wifi. This started about a few weeks ago, when it would suddenly just drop the signal and i'd be forced to manually connect it. Now, it won't connect at all. It'll save it but won't connect. My personal phone, which is an LG G5, has no problem wh
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Good morning, thank you so much for providing that information and we are sorry for the delayed response. You have reached the right team to help with getting your modem on the account. Can you please confirm the phone number to the account?
How to activate a new modem on existing service (replacing existing modem)
I have an old modem that I would like to replace for Comcast business internet service. I already have the new modem. As far as registering/activating the new modem with Comcast business, can I do this process online, or must I call Comcast business? Thank you!
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I did notice a missed call, but unfortunately I can't bring my phone with me into my day-job and I don't particularly care to give out that number for non-day-job related stuff. because... y'kno.. they're listening... *shhh*
Static IPv4/IPv6 rDNS delegation
I currently have a rDNS delegation for my /29 but I need to update the DNS servers that point to that zone (I'm migrating to a different secondary DNS provider) I also would like to set up rDNS delegation for my IPv6 subnet (either the /64 I'm using or the /56 that the cable modem gets, whatever I c
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Hi marrngtn and welcome to the business forums. I would like to assist with your billing concerns. Please private message me your first and last name, the name of your business, the full address and the phone number associated with your account.
Termination of Service
Good afternoon, How do I terminate service to a location on our MetroE service. My account rep told me to call customer service but that menu system is horrible. I need to terminate service to a location we moved from and another we will no longer use as 6/30/2018.
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Hi Samatlauries and welcome to the business support forums. I would like to assist with your hotspot access. Please private message me your full name, the name of your business, the full address and the phone number associated with your account.
Can’t use hotspot on my Mac osX laptop
As of today I’m not able to access a hotspot. I was prompted to download “Xfinity.mobileconfig” which I did. I was asked to enter my log in through the browser, which I did. Now when I open the browser nothing happens. I don’t get a log in prompt, just a white screen. What can I do?
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Hi nasdaqguy and welcome to the business forums. I am sorry to hear about your experience. I would like to review your billing concerns. Please private message me your full name, the full address and the phone number associated with your account.
I need the mailing address for comcast's legal department to mail evidence.
The retention department will not provide it as it is their mission to manipulate people into paying an ETF whether legitimate or not. Just a bunch of unethical bill collectors looking to make their commission, they will talk over you and tell you you are wrong.I read the contract and I know what it
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Hi ankenyr and welcome to the business forums. I would like to assist with your speeds. Please private message me your first and last name, the name of your business, the full address of your business location and the phone number associated wit
Slow upload speeds
Any reason for the slow upload speeds? These seem to be random occurances and affect me negatively.
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Accepted Solution
Hello SamRU, Sorry to hear you are having phone issues as well. I replied to your previous tread as well. Can you want to also send me a private message with the number that is having issues so that we can investigate? Thank you
Some calls cannot reach us
We just had a switchover to Comcast business voice yesterday and ported numbers from our previous provider. I thought all was fine, but my employer just tried to call from his house and he cannot get through. No one is currently on the phones in our office, but when he calls, it just rings over an
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CANCEL DIGITAL VOICE IMMEDIATELY
I want this service cancelled immediately please? I have received 238 unsolicited phone calls already this month. My number is on the national do not call registry. Comcast must be selling digital voice numbers??? I receive so many calls that I had to turn off my ringer.
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Business Voice
Hi, there! Thank you so much for your patience and for reaching out to Comcast for help with the PTR/Reverse DNS request. I am sorry to learn that the emails keep getting bounced back. You have reached the right place for help! To further assist, ple
We Need a custom PTR /Reverse DNS record setup
We Need a custom PTR /Reverse DNS record setup for one of our static IPs because sent mails from our domain are getting bounced back. This is per Comcast (http://postmaster.comcast.net/smtp-error-codes.php#BL000010 ) that shows:"Your email could not be delivered because your email provider is liste
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Hi rgrosz78 and welcome to the business forums. I would like to assist with the email issues you're having. Please provide your full name, the full address and the phone number associated with your account. Please also include any impacted email
Thunderbird email - outgoing server problem
I know there's some sort of "Comcast Email Migration". But I only use IMAP with Thunderbird and I don't use Outlook. According to the e-mails Comcast has sent me over the last two months, if I don't use Outlook, I don't have to do anything:"If you do not use Outlook to read your emails, please dis
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Hi SSP-Steve45606 and welcome to the business forums. I would like to assist with your prepaid gift card. Please private message me your first and last name, the name of your business, the full address and the phone number associated with your ac
GIFT CARDS - BEWARE OF NEW CONTRACT
Customer service has been terrible. Don't fall for the gift card promo. I have been waiting over 4 months and it has taken numerous calls. Just terrible service, terrible camera install, terrible customer service phone support. This is business service. Who has time for all of this follow up. Did I
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Hi RMS18 and welcome to the business forums. I can certainly assist with your speeds and look for any issues. Please private message me your full name, the name of your business, the full service address and the phone number associated with your
WORST UPLOAD SPEEDS EVER - GOING ON FOR OVER 1 MONTH !!!! NOT EVEN AT&T ADSL IS THIS SLOW !!!
THE UPLOAD SPEEDS I AM GETTING ARE IN AVERAGE 1MBPS !!!!!! THEY SHOULD BE OVER 25-30 MBPS !!!!
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I am happy to assist with your repackage concerns. Can you please reach out through private message with the name, address and phone number on the account. You can also gather information on our services and packages available through https://busines
Cannot find plan pricing information.
No information exists on pricing for alternative plans of any sort. I'd like to consider upgrading my service, but specifically DO NOT WANT to speak to a human being for this. It's 2018, and theoretically, Comcast is an Internet company. Post your prices.
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I am sorry to hear that you are having connection issues. I would be more than happy to assist. Can you please reach out through private message with the name, address and phone number on the account and we can get started finding a resolution.
Wired signal drops 1-2 times per hour
I'm a new Business customer. I have my main device attached to the comcast router via ethernet cable. While using Skype and other connected communications, I see the application drop frequently. I have verified that when this happens the ethernet connection has been dsconnected temporarily. I have
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Thanks for taking the time for reaching out through our business forums. I am happy to assist with the caller id concerns. Can you please reach out through private message with your first and last name, the service address and the account number or p
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Incoming Call Transfer - Retain Caller ID
Need to know the process in which our reception should forward phone calls recieved calls to properly retain caller ID. Right now, when she forwards a call, the persona picking up the call seeing that it is coming from our receptionist - the caller ID is not passing through. Thanks,Justin.
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