Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (7.9K)
Hi nowherepeoplebr and welcome to the business forums. I would like to assist with your billing concerns and review your rate. Please private message me your full name, the name of your business, the full address and the phone number associated
Current Customers Pay Higher Bills
I am a current Business Internet Customer in my home because the residential internet packages do not provide enough upload speed to cover the large photography and game design projects my wife and I have to do for college. Nor is 10Mbps enough for our once a week work from home days via VPN. I sign
Question
Hi alvint. I can certainly review your billing concerns and look into this payment. Please private message me your first and last name, the name of your business, the full address of your business location and the phone number associated with the
Comcast Business Past Due Amount already paid off
Hello, Another Comcast Business Account I keep track of and pay still has a Past Due Amount on it that was already paid off by a company issued check. Can Comcast Business Billing look into this and correct the statement error?
Question
I can certainly assist in setting up the Reverse DNS record for you. Can you please provide the IP address and the DNS that you would like to set up, Along with the name address and phone number on the account through private message?
Reverse DNS
First, my question, and then a tiny rant. I need to get my reverse DNS configured so that my mail stops being returned as likely spam from any number of places. When I last called in I was met with complete confusion. Can I get this done somehow? Also.... Why in the world can customers not set up th
Question
jibe-espresso-bar, this is not the experience I want for you. I'd be happy to take a look at your intermittent connectivity/bandwidth issues. Please send me your full name, address, and phone number associated with your account so I can take a closer
Uploading files to cloud backup service is causing us to lose connectivity
We've got a business account that seems to be getting flagged by your network causing our modem to lose connectivity. We're a cafe with customers using our wifi and our point of sale system conducting transactions over the network. Tonight we tried to upload a couple of thousand small (
Question
Thank you for taking the time to reach out us through our business forums. I am happy to assist with the connectivity issues. Can you please reach out through private message with your first and last name, the service address and the account number o
I'm seeing ipip traffic getting dropped by a comcast router, lag-2-240-acr07.pinole.ca.sfba
My IPIP, portocol 4 packets are going out fine. But ipip packets coming back into comcast are getting blocked at lag-2-240-acr07.pinole.ca.sfba.comcast.net. This has been happening for a few months or so, it used to work. But it broke, and it's taken until now to figure out what's really going on. I
Question
We do apologize @MattSmith for any confusion on how to send us a message and would be happy to provide instruction. To get started, would you mind sending us a private message with your name, address, and account number or a phone number linked to th
The email address selected is already registered, please select another email address
Readding a deleted user and getting The email address selected is already registered, please select another email address
Question
Hi! Thanks for reaching out. I can help with the voice service concern. Would you mind sending a private message with your full name, the last four digits of your account number, and a phone number linked to the account so I can help?
Removing Voicemail pin
We used to never have a voicemail pin, the other day the Comcast guy reset our voicemail and now we have to have a pin. How do we remove this. I have tried every setting options, they all just let me change it.
Question
Hi! Thanks for reaching out. I can help with the file upload concern. Would you mind sending a private message with your full name, the last four digits of your account number, and a phone number linked to the account so I can help?
Polycom 311 directory upload
Hi. I successfully uploaded a .csv file to the Enterprise app online. Now I need to get it to my phone - is that possible and if so, how?
Question
Hi! Thanks for reaching out. I can help with the email service concern. Would you mind sending a private message with your full name, the last four digits of your account number, and a phone number linked to the account so I can help?
Comcast does not let business DHCP customers send email
(https://www.spamhaus.org/pbl/query/PBL1523068) Let's talk about PBL1523068. If you Comcast business and pull a DHCP IP address from their 174.48.0.0/12 block, there is a VERY high chance that any email you send via YOUR IP address will never reach its destination. This is because Comcast has self-i
Question
Hi! Thanks for reaching out. I can help with the internet service concern. Would you mind sending a private message with your full name, the last four digits of your account number, and a phone number linked to the account so I can help?
Business gateway - NAT to IP Address on local LAN
Im having a lot of trouble setting up a NAT statement on my Netgear modem. My modem IP is 10.1.1.1 and is connected to 10.1.1.2 on my firewall. Behind the firewall I have a LAN or 192.168.1.X. I am trying to NAT one of my static IPs from Comcast to a server on the 192.168.1.X network. When I do add
Question
Hello, thank you for reaching out to us through our business forum. I am happy to assist with your internet service concerns. Can you please reach out through private message with your first and last name, the full service address and the account num
Can Connect to IPv6 but not IPv4
For some reason, I am only able to connect and get internet from IPv6 and not IPv4. THis makes the internet unusable and we cannot run our business with this. Has anyone else had this issue? I saw something about a possible dual assignment on the network. @comcast_jon can you fix? Thank you!!
Question
Hi tl and welcome to the business forums. I can help if you're also experiencing an issue with the stuttering dial tone. Please private message me your full name, name of your business, the full service address and the phone number associated wit
Stuttering Dial Tone on a line with no voice mail
We have a stuttering dial tone (like we have a message) on a fax line that doesn't have the voice mail feature. This is preventing us from receiving and sending some faxes. Can someone please clear that?
Question
Thank you so much for reaching out through our business forums. I am happy to look further into the connection and modem settings for you. Can you please reach out through private message with the name, address and phone number on the business accoun
Set RAAT Exception IPV6 Firewall settings
For our office music, we use a streaming device that uses RAAT. I am told that my Router (Technicolor Device Type BWG, Model DPC3941B) has problems with RAAT. How do I set RAAT as an Exception to the IPV6 firewall settings?
Question
ttennison, appreciate you taking the time to post about your connection issues! Let's get to the root of the problem and get this resolved. Please send me a private message with your full name, address and phone number associated with your account fo
4-5% packet loss steady
For about a month now, we have been experiencing a steady 4-5% packet loss rate on our connection, which is noticably impacting voice/video calls, streaming, and online connectivity to applications. On top of that, we have had to reboot our router a few times for our local network routing, and we ar
Question
Outlook not working at this location
A problem has developed on our Microsoft exchange. Its not working. We are connected to the net but keep getting messages that we can't connect to outlook Someone one please help . Or get us a phone number that we can talk to Thanks
Question
•
Connectivity
Hello. We do apologize for any inconvenience that you experienced. This issue is now resolved. If you are still experiencing any kind of service issues, please send me a private message with your name, full address and phone number associated on
Connectivity Issue 11/6
We are aware that some Comcast Business customers are experiencing connectivity issues with their Comcast Services. Our Engineers are engaged and actively working to resolve the issue. We apologize for the inconvenience and we appreciate your patience while we work to resolve this issue. I will upda
Question
I did notice a missed call, but unfortunately I can't bring my phone with me into my day-job and I don't particularly care to give out that number for non-day-job related stuff. because... y'kno.. they're listening... *shhh*
Static IPv4/IPv6 rDNS delegation
I currently have a rDNS delegation for my /29 but I need to update the DNS servers that point to that zone (I'm migrating to a different secondary DNS provider) I also would like to set up rDNS delegation for my IPv6 subnet (either the /64 I'm using or the /56 that the cable modem gets, whatever I c
Question
II have spoken to every support team including retention, business, business mobile, account management and probably others. I have details but I don't want to post my phone number on an open forum. My cell is working because it is through tmobile.
My phone number was released without authorization
My business phone number was released without my authorization during a contract change due to pricing. I have had that number for 20 years and have been with Comcast for 13 years. I have been without a business phone since 4/11/2025. The process has been going on since 3/24/25. People are not calli
Question
Hi hfgitadmin and welcome to the business forums. I would like to assist with your gateway and check the configuration. Please private message me your full name, the name of your business, the full service address and the phone number associated
user_Phil
commented
8 years ago
to the conversation:
0
0
Router only giving out IPV6 address
We just had out Comcast Business Class modem/router replaced. Its only giving out IPV6 address and I need to log into it to make changes.
Question