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Hi tl and welcome to the business forums. I can help if you're also experiencing an issue with the stuttering dial tone. Please private message me your full name, name of your business, the full service address and the phone number associated wit
Stuttering Dial Tone on a line with no voice mail
We have a stuttering dial tone (like we have a message) on a fax line that doesn't have the voice mail feature. This is preventing us from receiving and sending some faxes. Can someone please clear that?
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Thank you so much for reaching out through our business forums. I am happy to look further into the connection and modem settings for you. Can you please reach out through private message with the name, address and phone number on the business accoun
Set RAAT Exception IPV6 Firewall settings
For our office music, we use a streaming device that uses RAAT. I am told that my Router (Technicolor Device Type BWG, Model DPC3941B) has problems with RAAT. How do I set RAAT as an Exception to the IPV6 firewall settings?
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ttennison, appreciate you taking the time to post about your connection issues! Let's get to the root of the problem and get this resolved. Please send me a private message with your full name, address and phone number associated with your account fo
4-5% packet loss steady
For about a month now, we have been experiencing a steady 4-5% packet loss rate on our connection, which is noticably impacting voice/video calls, streaming, and online connectivity to applications. On top of that, we have had to reboot our router a few times for our local network routing, and we ar
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If you are having issues with the phone numbers available on your account, you can call (1-800-391-3000) and speak with a care rep to havev your number changed. As an alert, it is usually easier for you to have active phone service with us before req
Fustrating Customer Service
Called comcast signed up for a new renewal contract - added an extra line, got an contact . Asked the salesman if I would be able to choose a number so that it would be easier for me to remember with all the other five lines I already have, he said the scheduler will let me do that. Few days later g
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Hello. We do apologize for any inconvenience that you experienced. This issue is now resolved. If you are still experiencing any kind of service issues, please send me a private message with your name, full address and phone number associated on
Connectivity Issue 11/6
We are aware that some Comcast Business customers are experiencing connectivity issues with their Comcast Services. Our Engineers are engaged and actively working to resolve the issue. We apologize for the inconvenience and we appreciate your patience while we work to resolve this issue. I will upda
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We do apologize @MattSmith for any confusion on how to send us a message and would be happy to provide instruction. To get started, would you mind sending us a private message with your name, address, and account number or a phone number linked to th
The email address selected is already registered, please select another email address
Readding a deleted user and getting The email address selected is already registered, please select another email address
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Hi PECO. I am definitely still happy to help with your concerns with both accounts. Could you please send me a private message with this information and remove the account numbers and phone number from the public post? I would like to keep your i
Deceptive Practices
I recently changed my Comcast residential service to Comcast Business. My reason for doing this was to port my existing business phone numbers to comcast in an effort to consolidate and lower my business telephone expenses. I was approached by a "Business Account Executive" named [Edit: Personal Inf
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II have spoken to every support team including retention, business, business mobile, account management and probably others. I have details but I don't want to post my phone number on an open forum. My cell is working because it is through tmobile.
My phone number was released without authorization
My business phone number was released without my authorization during a contract change due to pricing. I have had that number for 20 years and have been with Comcast for 13 years. I have been without a business phone since 4/11/2025. The process has been going on since 3/24/25. People are not calli
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I am so sorry to hear that you have had this experience. I would love to assist you in getting this resolved. Can you please reach out through private message with your first and last name, full service address and account number or phone number? -Co
Lost service while switching from business to residential
Initiated the process 10/1 by signing a disconnect notice. Heard back from residential a couple of days later saying they had to flip some switch to get my house recognized as residential. Heard from retention, confirmed I wanted to switch. Fast forward to 10/22 when our internet service is terminat
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Phones not ringing
We have business voiceedge with one hunt group that should ring three phones at the same time when someone calls into the main line, but none of them ring. Calls go to our voicemail, but the phones don't make a sound. We have a very simple setup. I've messed with every setting on the phone and the o
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Business VoiceEdge ®
Hello EZlocal, Sorry for the delay, we did update the look and feel of our CDR website https://businessvoice.comcast.net/ and type in either your account number or phone number and your security pin and it will pull up your call records. This websi
Call Detail Record
There has been an udate to the CDR login page and I can not access my Call history ANYMORE. I call support and they have no clue. Can anyone help me!!!!!!!
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Thanks for reaching out to us today on our Comcast Business Support Forum, Byrdman2000. I can help with your Reverse DNS request. Please, send me a private message with your full name, the address and, the phone number listed on the account to get st
Need rDNS record for Static IP
Hello, Can someone please help me I need a rDNS record created for one of my static IPs. Thanks, Scott
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Hi Herbieglass. I am sending you a private message instead. I can certainly assist with your email migration concerns. Could you please provide your full name, the name of your business, the full service address and your best contact number throu
Email Migration Help
I have tried calling the helpline number several times and nobody picks up. I have an account I am locked out of due to the migration. Could someone assist me please.
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Thank you for taking the time to reach out us through our business forums. I am happy to assist with the connectivity issues. Can you please reach out through private message with your first and last name, the service address and the account number o
I'm seeing ipip traffic getting dropped by a comcast router, lag-2-240-acr07.pinole.ca.sfba
My IPIP, portocol 4 packets are going out fine. But ipip packets coming back into comcast are getting blocked at lag-2-240-acr07.pinole.ca.sfba.comcast.net. This has been happening for a few months or so, it used to work. But it broke, and it's taken until now to figure out what's really going on. I
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Rich, the OP said that this is fiber service; I believe Comcast does offer symmetrical tiers there, and the SNR/other signal data you mentioned wouldn't apply here. If the OP is referring to "Business Ethernet" service, I believe that the support ph
Upload speed faster than download speed?
We're on 50Mbps fiber, and we're seeing a huge discrepancy in upload and download speeds. I just ran Comcast Speedtest and it showed the following: Ping: 4ms Download: 6.16Mbps Upload: 44.75Mbps Isn't it usually the other way around? Shouldn't fiber be at least a bit more symmetrical? TIA.
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Hi! Thanks for reaching out to Comcast over Forums and for your patience! I am sorry to learn that the IPV6 connection stopped working! You have reached the right place for help! I will certainly do everything possible to get this fixed as quickly as
My IPv6 suddenly stopped working.
My IPv6 has been working for a year. But it stopped working without warning a week ago. I have rebooted the cable modem several times without helping. I tried reaching Comcast with the support chat a couple of times, but no resonse yet. The cablemodem settings all look correct (visible with browser
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Hi! Thanks for reaching out. I can help with the voice service concern. Would you mind sending a private message with your full name, the last four digits of your account number, and a phone number linked to the account so I can help?
Removing Voicemail pin
We used to never have a voicemail pin, the other day the Comcast guy reset our voicemail and now we have to have a pin. How do we remove this. I have tried every setting options, they all just let me change it.
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Hi! Thanks for reaching out. I can help with the file upload concern. Would you mind sending a private message with your full name, the last four digits of your account number, and a phone number linked to the account so I can help?
Polycom 311 directory upload
Hi. I successfully uploaded a .csv file to the Enterprise app online. Now I need to get it to my phone - is that possible and if so, how?
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Hi! Thanks for reaching out. I can help with the email service concern. Would you mind sending a private message with your full name, the last four digits of your account number, and a phone number linked to the account so I can help?
Comcast does not let business DHCP customers send email
(https://www.spamhaus.org/pbl/query/PBL1523068) Let's talk about PBL1523068. If you Comcast business and pull a DHCP IP address from their 174.48.0.0/12 block, there is a VERY high chance that any email you send via YOUR IP address will never reach its destination. This is because Comcast has self-i
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Hi JennaLTM and welcome to the business forums. I appreciate you letting us know about your phone issues and bringing this to our attention. I'll be glad to assist and I'll need your information in a private message to review your connection. Ma
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Cannot Make or Recieve Calls from Business line
Since yesterday 2pm - have not been able to make or recieve calls - phone rings but caller cannot hear me and I cannot hear them. When making a call - same issue. We have 5 lines - none working.
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