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Hi Naz54 and welcome to the support forums. I would like to assist with your billing concerns regarding your monthly rate. Could you please private message me your full name, the full service address and the phone number associated with your acco
Need to downgrade my service they charge me with ETF
In the past 3 days I am trying to get help from Comcast customer service , by lowering my monthly payment, or downgrading my service , I spoke with 3 different agents and have been told 3 different prices, they are not helping me and I am confused which one of the information is the correct informat
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Hi shyrjiin and welcome to the business forums. I would like to help with your account status and review your cancellation request. Please private message me your full name, the name of your business, the full address and the phone number associ
Cancel contract due to military orders
With whom do I talk to in regards to cancelling a contract due to military orders where I will be moving out of state? I remember talking to someone on the phone a few months back when I originally tried to cancel but was told I was too far away from my move. He mentioned an email address I could se
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Hi josh94 and welcome to the business forums. I can help with your hotspot access. Please private message me your first and last name, the name of your business, the full address of your business location and the phone number associated with your
Account Login not working for Xfinity WiFi Hotspots
Hi, I am a Business customer and I have been trying to use my Business account login to access Xfinity Wifi hotspots as instructed, but it isn't working. Please help, thank you
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Accepted Solution
Hi dtbricco and welcome to the business forums. I would like to review your billing concerns. Please private me your first and last name, the name of your business, the full address of your business location and the phone number associated with y
Comcast Business Contract Help - Early Term Fees wavied for Phone due to issues but not the interet
Our phone was canceled and early contract cancelation fees waived for phone however the retention department is insisting that we pay for the internet since no issues with the internet. There were but in my phone calls I just referred to phone service. Our contract does not say anything that I can f
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I am so very sorry to hear that you are still having an issue and this has not been resolved or addressed. For the security of the account can you please confirm your first and last name, full-service address and account number or phone number?
Be Anywhere incoming calls not ringing on iphone
I have my cell number set up for Be Anywhere. I can make outgoing calls fine using the iphone. Incoming calls do not ring on the iPhone.
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Hi Louseman and welcome to the business forums. I can certainly help with reviewing your email issue as well. I do need a private message with your full name, the full service address and the phone number associated with the account for authentic
SMTP Email no longer working (2)
Also having issues with outgoing SMTP server. Cannot connect to the following server: $ telnet smtp.w14c.comcast.net 587 Trying 68.87.20.12... Connected to smtp.w14c.comcast.net. Escape character is '^]'. 554 comomta-ch2-01v.sys.comcast.net bizsmtp ESMTP server not available Connection closed by for
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Hi AndrewDombach and welcome to the business forums. I can definitely help with your PTR record request. Please private message me your full name, the business, the full service address and the phone number associated with your account. Please a
rdns request for static ip
I need a rdns record created for one of my static ip addresses. Any help would be awesome, thank yo
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Hi CoastlineMassage and welcome the business forums. I would like to assist and review the status of your gift card. Please private message me your full name, the name of the business, the full service address and the phone number associated with
Comcast not sending promised Visa Gift card - time to lawyer up?
I was contacted by a comcast business agent in august 2017 in response to my online inquiry to install wifi at my office. i originally wanted the basic cheapest service, but he talked me into the higher 79.95/mth service, promising a $99 install credit and a $500 prepaid visa card. i accepted. he se
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HI tellez29 and welcome to the business forums. It is regretful to hear about your experience. I would like to assist and review your billing concerns. Please private message me your full name, the full address and the phone number associated wit
business internet disconnect nightmare
First and foremost, I am a residence. In fact, I am the sole house on the street. The cable was brought into my street which is mostly industry. I was told at that time I could sign on at 69.95 per month for a two year contract for business internet at the time or pay $3000 later to have the cable b
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Hi RPSInfo. I do apologize. I'll have that reviewed as to why I wasn't able to receive your message directly. I would still like to help with your email issue. Please private message me your service address, phone number on the account and your n
Pop to Exchange - settings??
Ok, so our migration which was to occur on Monday actually took place on Wednesday - hey what's 2 days. At any rate, perhaps I'm naive but somehow I missed that the Outlook Assistant was going to turn all of my Outlook pop connections to MS Exchange. No big deal, most of my users are still getting e
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Hi there, thanks for reaching out to us about your request to transfer the service from business to residential. You have reached the right team. Can you please send a private message with your name, the full address, and phone number of the account?
want to change from business account to residential xfinity with a tv package
Hello, I have a business account at my residential address with just internet services. how can I switch from Business to xfinity internet and tv?
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Thanks so much for taking the time to reach out to us through our business forums. I am sorry to hear that you will be leaving us and I would love to assist with your service agreement questions and concerns. Can you please reach out through private
How to find out when ur contract is up? I am moving out of state and got 1GBit symmetrical Inet now
I need to know when my contract is up. It's been a few years. I am moving to ouside of Sedona, AZ and already have a symmetrical 1Gbit FTTH residential account installed there at my house from another provider. If I wanted high speed Internet here (and I did) Comcast (only provider at the time) basi
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All of our Polycom phones are displaying Time/date out of sync. How do we fix this?
All of our Polycom phones are displaying Time/date out of sync. How do we fix this? We are in transit and our phone system is very important to our operations.
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Business VoiceEdge ®
Hello, we do have your direct message @user_d18cae Please reply with your name if you are an authorized contact, the full service address, and the account number (or phone number) This will help us locate your account and take the right steps to help
Transferring calls when someone is on another line
If an employee is on the other line, and a new call comes in for the receptionist to transfer, the transfer fails.
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Nelsonasc, Appreciate you taking the time to alert us about your service interruption due to the cut line. Let's get a tech out there to repair this. Please send me a private message with your full name, address, and phone number for help. KenF
Cable line cut by Gardener
Have no internet or cable TV. We were promised as a business customer we would receive immediate service. We work out of our home And need the cable repaired ASAP. Today!!
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Thanks for taking the time for reaching out through our business forums. I am happy to assist with the caller id concerns. Can you please reach out through private message with your first and last name, the service address and the account number or p
Incoming Call Transfer - Retain Caller ID
Need to know the process in which our reception should forward phone calls recieved calls to properly retain caller ID. Right now, when she forwards a call, the persona picking up the call seeing that it is coming from our receptionist - the caller ID is not passing through. Thanks, Justin.
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Hi! Thanks for reaching out. I can help with the voicemail concern. Would you mind sending a private message with your full name, the last four digits of the account number, and a phone number linked to the account so I can help?
Uploading Voicemail .wav
I have a 27-second, 4.67 MB WAV file I'm trying to upload as our voicemail message but, for some reason, Comcast isn't enabling me to upload it as a personal greeting. When I click the green check button, it loads for a moment, then provides the vague answer, "Please select a valid WAV file." Does a
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Accepted Solution
How do you stop calls going straight to voicemail?
We recently converted to Comcast's VOIP phone service in our office. One of our staff has an issue with his phone we can't seem to resolve. When people call our general number and select his extension, they go straight to his voicemail greeting without his desk phone ever ringing. If they stay on th
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Business Voice
Hi! Thanks for reaching out. I can help with the internet service concern. Would you mind sending a private message with your full name, the last four digits of your account number, and a phone number linked to the account so I can help?
Can I still request a DHCP address from Comcast on a router in bridge mode with statics?
Currently, I have a sub8 with my router is set to bridge mode. I have one port connected to my pfsense box dealing with the statics. If I connect another port to my freenas box and set it to DHCP, would it be able to pull an address from Comcast? To explain, my son streams on twitch and I would like
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I am sorry to hear that you are having connection issues. I would be more than happy to assist. Can you please reach out through private message with the name, address and phone number on the account and we can get started finding a resolution.
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Wired signal drops 1-2 times per hour
I'm a new Business customer. I have my main device attached to the comcast router via ethernet cable. While using Skype and other connected communications, I see the application drop frequently. I have verified that when this happens the ethernet connection has been dsconnected temporarily. I have v
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