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msolar
1st Topic

New Member

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2 Messages

Saturday, August 18th, 2018 3:00 PM

Uploading Voicemail .wav

I have a  27-second, 4.67 MB WAV file I'm trying to upload as our voicemail message but, for some reason, Comcast isn't enabling me to upload it as a personal greeting. 

 

When I click the green check button, it loads for a moment, then provides the vague answer, "Please select a valid WAV file."

 

Does anyone have any additional information or even how to actually contact Comcast Support? 

 

Thanks

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Updated 

3 days ago

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Comcast_Gabriel

Official Employee

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298 Messages

6 years ago

Hi! Thanks for reaching out. I can help with the voicemail concern. Would you mind sending a private message with your full name, the last four digits of the account number, and a phone number linked to the account so I can help?

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user_bd6040

New Contributor

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3 Messages

why not help publicly? what's the secret?

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3 days ago

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Comcast_ThomasE

Official Employee

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29 Messages

user_bd6040 That is pretty a pretty simple answer, we are on a public forum with 3.8 million active users, and providing your personal information freely to all 3.8 million users is not a good idea. We go into private to protect your information to avoid any breaches in your personal data. Does that make sense? 

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3 days ago

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bmwatty

New Member

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1 Message

6 years ago

I also cannot be my 15 second .wav to uplod as I always get an error

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user_0c8917

New Contributor

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1 Message

6 months ago

The error is on Comcast's side. Convert your WAV to an MP3, and it will work. It did for me.

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