How do you stop calls going straight to voicemail?
We recently converted to Comcast's VOIP phone service in our office. One of our staff has an issue with his phone we can't seem to resolve. When people call our general number and select his extension, they go straight to his voicemail greeting without his desk phone ever ringing. If they stay on the line past the voicemail greeting, the phone rings and he can pick up the call...but the callers don't know this and hang up when they don't want to leave a message. This is resulting in a lot of frustrated clients. We checked his "do not disturb" setting and it's not enabled - if it was, the call shouldn't go through and ring at his desk once the voicemail greeting was over like it's doing.
Anyone have any idea of how we can resolve this issue? I didn't find anything on this forum or in Comcast Business' online help. Calling tech support doesn't seem to be an option...they don't have even have an option for phone issues, only Internet and TV.