We Need a custom PTR /Reverse DNS record setup

Hi, there! Thank you so much for your patience and for reaching out to Comcast for help with the PTR/Reverse DNS request. I am sorry to learn that the emails keep getting bounced back. You have reached the right place for help! To further assist, please send a private message with your first/last name, address, and account number or a phone number linked to the account so I can help. This can easily be accessed by logging into our business website through this link https://comca.st/2Suk942. You will find your account number listed on the my account tab once you get logged in.

Hi! Thanks for reaching out to Comcast over Forums for help with the PTR request. You have reached the right place for help! I definitely understand the importance of having those emails routed correctly for your business! Let’s get that fixed! For security purposes, would you mind deleting your account information and clicking on my handle (Comcast_Gabe) and sending me a private message with your account number, full address, and first/last name?

Our emails are getting rejected because CLoudmark has us blacklisted since our revers DNS/PTR for our Comcast sending IP ( 50.250.11.253) shows a generic Comcast address ( 50-250-11-253-static.hfc.comcastbusiness.net) instead of what it should be smtp.town.arlington.ma.us.

Please change the PTR for this to smtp.town.arlington.ma.us.

I can be reached at 508-878-7629 any time

the Town of Arlington, MA.

Please help ASAP as this is affecting election notifications!

Is this the right place to get a Reverse PTR record requested?