Comcast Business Support Community

How do you stop calls going straight to voicemail?

We recently converted to Comcast's VOIP phone service in our office. One of our staff has an issue with his phone we can't seem to resolve. When people call our general number and select his extension, they go straight to his voicemail greeting without his desk phone ever ringing. If they stay on th

Thanks for the response. My colleauge is out of the office this week, but I just ented *72 on his phone and received a message that CFA was disabled. It appears the culprit is he somehow unknowingly enabled CFA. I'll know for sure when he returns and

How do you stop calls going straight to voicemail?

We recently converted to Comcast's VOIP phone service in our office. One of our staff has an issue with his phone we can't seem to resolve. When people call our general number and select his extension, they go straight to his voicemail greeting without his desk phone ever ringing. If they stay on th

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