I tried to use ours for the first time. Just says "Access Denied" for everyone. Comcast phone support was useless as usual. Has anyone come up with a solution other than "E-mailing Jon"? (Which Ill do if dont mind lol)

Why doesn't Comcast provide its business class customers any information on bandwidth utilization? We'd like to know how much of our "pipe" we are utilizing so we can see trends and types of packets. Even something like providing simple MRTG views of the Comcast router interface would be helpful. Is

Can you please reset the password on our Comcast Business router. Please do not reset the configuration / rules I have in place.

Hi, we have massive problems connecting to a server in CN. We see a packet loss of > 50% and very high latency which is unusual. When we use a connection/server outside the Comcast Network we don't have this issues. Please advise. Best regards

I noticed on my bill today that the (normally) $9.99 rental fee for the comcast cable modem is now $12.95 per month. I'm not sure why $10 didn't bother me, and $13 DOES, but it does, so I am going to go and buy my own Motorola Surfboard SB6121 and install it in my home. I do not have VOIP or anythin

Also having issues with outgoing SMTP server. Cannot connect to the following server: $ telnet smtp.w14c.comcast.net 587 Trying 68.87.20.12... Connected to smtp.w14c.comcast.net. Escape character is '^]'. 554 comomta-ch2-01v.sys.comcast.net bizsmtp ESMTP server not available Connection closed by for

HGTV was on my line up at channel 27. As of yesterday (July 23), it was switched out for Bloom and is no longer available. What happen?

My bill is showing a 9.99 charge for equiptment rental, but I am providing my own modem... how do I get this charge removed? I don't see any method for contacting billing anywhere. Thanks!

Hello, This is a recent problem (last week or two), but I am seeing it with multiple Comcast circuits at this time. I tried to open a trouble ticket, but the technician was Tier I, tested ping, and said everything was fine. I think I'll need a higher Tier tech to work on this issue. I have a few VoI

Comcast offers a public wifi using their customers' wifi as the hot spot. Ever notice a wifi nearby with great signal that needs no password to connect to? Well that is 'xfinity wifi' This allows people like myself to sign into your wifi for free by logging in with my xfinity email and password at a

I inadvertently set up 2 online management accounts, and need to consolidate to one login for all my business accounts. To do so, I need to unlink an account from login A, so I can re-link it under login B. But the "Unlink" option is not there under login A. How do I go about doing this so I have al

I too cannot view my bill. All I have is 'installation is scheduled' even though I was installed about 2 weeks ago.

We have a block of Static IP's provided by Comcast and none of our employees in a particular area here in Michigan are able to access any of those IPs. After asking the employees to replace their Comcast modems, and resetting their routers I finally decided to get connected to their computers while

I just switched one of my accounts over to Comcast Internet with static IP and need to have revese DNS setup for their mailserver. They are getting bouce backs when trying to send to numerous email accounts.

Hi, I am trying to use the firewall, VPN, VLAN etc. features on a Cisco 881 router instead of those provided on my SMC business class gateway. However, I am confused as to how to proceed with this while routing my public static IPs (I am paying for 5 from Cocmast) to devices behind my Cisco 881 rout

Hello, Could anyone please provide me with an overnight payment address that is not a P.O. Box? I would like to courier a check payment to with Fedex to "Comcast Business" to prevent service interuptions but Fedex does not deliver to a P.O. Box. Thanks

My Comcast Digital Adapter Remote (DTA) went bad. I have 2 units so I was able to test with the remote to the second unit and channels turn fine. Changed batteries and everything on first remote and only the change volume, power on/off will work to control the tv but it will not change the channel o

Need the password for my SMC gateway resetI'd like to request a reset for the default password on myDPS3941-BMCV214-K9 Business Modem This is a gateway modelDPS3941-BMCV214-K9 Thanks!

I've been a comcast customer for 4 months and now suddenly I'm getting an extra $10/month increase to my monthly bill. I have not made any changes to the account. Can somebody please explain to me why?

I am trying to use: 2a00:5a60::ad1:0ff2a00:5a60::ad2:0ff as my ipv6 dns servers and it will not accept them. It wants me to use all the boxes. Can I get some help here please? It would be greatly appreciated.