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Just posting a public complaint about certain BCI billing practices - don't hate! :)

I'll be posting this with the utmost respect to the forum members/moderators here, as I realize they have little power over billing policies and what not. This post is primaily done to just signal boost what seems to be a common complaint that I see. I like to think that I'm usually a lot less ant

Question

 • Customer Service

2.6K

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Domain Name Transfer

I am in the process of trying to transfer my domain name to GoDaddy.  It needs the current registrar to approve the transfer.  Is there any way to speed them up?

Question

 • Domain Names/Static IP

2.4K

5

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For two months my speed is abysmal

You've had techs out four times. Replaced the modem three times. Replaced the lines one time.  My speed average for today: Up: 5.5Down: .08 Wow - that's blazing speed.  Tried calling tech support. Looks like the days of 24/7 are over - now I have to call in the morning. This is rediculous. I'm payin

Question

 • Connectivity

2.2K

4

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Is the ARRIS / Motorola SurfBoard SB6183 supported for BCI

I was wondering is the ARRIS/MOTOROLA SB6183 is supported to use with Comcast Business Class Internet.I recently changed to 50/15 and I am not seeing speeds above 30mbs when I connect straight to the SMC modem.  I am wondering if I should upgrade to a newer modem since it seems that the older SMC is

Question

 • Connectivity

5.4K

4

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Can I use NETGEAR CM500 for Comcast Business Class with one static IP address?

I have got a brand-new NETGEAR CM500 DOCSIS3.0 modem and I wonder if t can save my monthly modem rental fee. NEGEAR says the CM500 is ComcastCertified and it can be configured to use a static IP address. I have tried a Motrola/Arris SB6141 after being told by a Comcast tech support it would be compa

Question

 • Equipment

2.9K

2

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Will we get the free speed doubles that residential users are getting?

http://forums.comcast.com/t5/Basic-Internet-Connectivity-And/New-Comcast-internet-speeds/td-p/1591497 Residential users are getting free bumps from 25 to 50/10!  Will us business class users on what used to be 22/5 and now is like 28/8 get an increase as well or do we get the shaft?

Question

 • Connectivity

2.8K

4

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Need Reverse DNS Setup

I need reverse DNS for my Public IP Block.  Can anyone help me?

Question

 • Domain Names/Static IP

3.6K

3

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Slower Download Speeds After Install

I just had comcast business internet installed this morning, and already it has slowed down.  I should have 50mbps down and 10 up but speedtest.net maxes out around 23mbps on every host I try.  Comcast's own speedtest tool (http://business.comcast.com/tools/internet-speed-test) showed the same thing

Question

 • Connectivity

2.2K

5

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Why when my modem/router goes down I lose my network?

I have had some issues with my Comcast modem/router going down. I have a staic IP. I have assigned all my devices, NAS(s) and printers, their own IP addresses. But when the modem/router goes down I lose all connections to everything on my network. Why and how do I change this so this will not happen

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 • Equipment

1.5K

1

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Push Notifications

I saw last night reading the news, home users of Comcast wifi can enable push notifications of devices joining the network and any changes to the network. Will the business side get this ability?

Question

 • Business WiFi

1.9K

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Never received the $300 gift card more than 9 weeks

The sale representative offered the $300 prepaid gift card for us to sign up with Comcast business back in January. Now more than nine weeks, I still did not receive anything. Today, I called the Comcast reward center about this offer; they told me that they did not receive any information about a $

Question

 • Business WiFi

3.7K

4

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True Bridge Mode question.

If I put my modem into TBM, will I have to configure my personal router? Will it just grab the ip and I can setup functions from it?

Question

 • Equipment

2.7K

5

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Account / static IP / Reverse DNS

Greetings Brand new comcast customer as of a few days ago, the company I work for setup and has all the Internet purchased at the new office location.  I am unable to determine if the internet service has a static IP assigned or if it is dynamic.  At the same time if the Service includes a Static IP

Question

 • Domain Names/Static IP

2.4K

4

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Primary email account change requet

I need to change the email for the primary manager - I hit save too fast.   Thank you.

Question

 • Microsoft Services & Apps

4K

5

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PTR Record

Jacob, I need to have A PRT record added. Who do I contact to make this happen?   Thank you

Question

 • Domain Names/Static IP

4.3K

7

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Unable to view my bill on the website

Hi guys, I cannot see or pay my bill, the website shows me an empty box. Tried it in different browsers, with the same result. Could anyone share some secret knowledge about how to deal with that?    

Question

 • Customer Service

2K

5

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Security PIN - Service Requests

We have already had two Tickets/Service Requests to resend the Security PIN.- CR525591946 11/10/2015- CR521768519 10/30/2015 They promised to send it to us by mail but nothing...We thought having a business service would be more helpful if having troubles but it's an illusion. Even business customer

Question

 • Customer Service

3.7K

10

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ipv6

considering that comcast is part of the ipv6 launch today, are you offering ipv6 to static ip customers? just curious

Question

 • IPV6

16.5K

33

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Trouble with new account billing

We have had problems with our new account since the first billing cycle.  I was told I was being credited a month due to the issues we had and now my new bill is even higher than the prevoius one making the credit non existant AND the price is again higher than my contract.  I am ready to cancel thi

Question

 • Customer Service

1.7K

2

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Packet Loss and High Latency to CN

Hi, we have massive problems connecting to a server in CN. We see a packet loss of > 50% and very high latency which is unusual.  When we use a connection/server outside the Comcast Network we don't have this issues. Please advise. Best regards

Question

 • Connectivity

5K

6

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