Comcast Business Support Community

Comcast 2 weeks overdue to terminate service

We have a cancel service order with Comcast that was supposed to be effective January 12, 2018. On January 16, with services still running, I called to ask "what's up" and I was told it would not occur until the 19th, but the final bill would only hold us accountable through the agreed termination d

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With Office 365 email migration, will I lose my forwarded email addresses?

On the account i administer, which is for a church, I am using 8 out of 8 email boxes that came free with the account in 2010. There are also email addresses that are free-of-cost that forward elsewhere. I use these to forward email list-server posts elsewhere for proper handling. My mandatory trans

OK, I would have thought that, over the course of a business day (since Thursday evening), I'd have at least received a check-in from somebody at Comcast to this post.

With Office 365 email migration, will I lose my forwarded email addresses?

On the account i administer, which is for a church, I am using 8 out of 8 email boxes that came free with the account in 2010. There are also email addresses that are free-of-cost that forward elsewhere. I use these to forward email list-server posts elsewhere for proper handling. My mandatory trans

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Alarm trouble since April 2016. Related to pulse dialing?

We have a Comcast business triple play with digital voice at a small church. We have figured out that our alarm panel has been unable to contact its monitoring service and this has been going on since April (review of phone logs places original failure between April 17 and April 23).The alarm compan

Solved. The alarm company discovered that the mainboard of the alarm was indeed programmed for pulse dial only, and evidently Comcast discontinued pulse dial support recently. Fault to Comcast for inept over-the-phone support, and also for failure to

We do not have connectivity to fire alarm company

Hi, we have converted to Comcast in February and just found out that our fire alarm system was not captured in the conversion. Our security company told us they don't know which phone line we use to connect to them. I'm pretty sure it's the fax line. I cannot find the appropriate Comcast service num

Yes, in the case I was trying to solve (which sounds just like yours, including the timeframe of April) this proved to be the answer. Ask the alarm company if the equopment is programmed for pulse dialing only.

We do not have connectivity to fire alarm company

Hi, we have converted to Comcast in February and just found out that our fire alarm system was not captured in the conversion. Our security company told us they don't know which phone line we use to connect to them. I'm pretty sure it's the fax line. I cannot find the appropriate Comcast service num

Please see my post of 5 July 2016 with a similar complaint. I'm presenting a theory that perhaps Comcast just recently discontinued support of pulse dialing in the market serving me, in eastern Massachusetts.

Alarm trouble since April 2016. Related to pulse dialing?

We have a Comcast business triple play with digital voice at a small church. We have figured out that our alarm panel has been unable to contact its monitoring service and this has been going on since April (review of phone logs places original failure between April 17 and April 23).The alarm compan

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DPC3939B reset button was ineffectual

The following sequence of events isn't making sense to me Discovered that my custom password on the DPC3939B gateway did not work.Decided to try to reset to factory settings using the reset button.Tried the reset button (following exactly instructions from the Cisco PDF file) and the factory default

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DPC3939B + RV325 still cannot figure out forwarding

Continuing a question I started elsewhere under "Wifi" this week (and thank you for advice I received there). I figured out most, but not all, things to do for Static IP + 3939B + RV325 VPN device. My LAN-side devices connected to RV325 now have outbound connectivity to Internet. I am still trying

I solved it earlier today. The hint in the previous reply helped restore sanity and success came a few minutes later. I was disoriented. When I log onto the 3939B web console the IP address shows as x.y.z.114 (this was done by Comcast support remote

DPC3939B + RV325 still cannot figure out forwarding

Continuing a question I started elsewhere under "Wifi" this week (and thank you for advice I received there). I figured out most, but not all, things to do for Static IP + 3939B + RV325 VPN device. My LAN-side devices connected to RV325 now have outbound connectivity to Internet. I am still trying

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