Our Polycom phones are displaying Time/Date Out Of Sync. I have tried restarting the phones but this has not resolved. Any suggestions on how to fix this issue?

Hi, I need to schedule moving my home business internet (no phone or tv) service to another home that is within Comcasts service area. My question is how do i do this with minimal down time? I run backup servers from home and have 5 static IP's. Can I call comcast and get them to flip a switc

Need to update 3 IP's PTR to reflect the forward. Who do I contact?

We recently converted to Comcast's VOIP phone service in our office. One of our staff has an issue with his phone we can't seem to resolve. When people call our general number and select his extension, they go straight to his voicemail greeting without his desk phone ever ringing. If they stay on th

I would like to turn off or disable the Xfinity Wifi (public) hotspot. I've seen other messages and threads asking for this with no real answer or solution. One answer only gave the instrutions to turn off the "private" wifi and there is no option in the account settings to turn of the public hotspo

When a call is incoming my VoiceEdge app will show it, but I don't hear any ringing. When I pick up the call, I cannot hear the caller. They can hear me just fine. I have adjusted the settings and sound settings to ensure that my headset and microphone are selected as the input and output devices

I need a reverse DNS Record setup for one of our static IPs.

Hello, I'm recently retired, and no longer need Comcast Business service. I would like to explore transferring to residential Internet and Voice service. Is there a Comcast specialist who can help me with the process? thank you

We have call forward set up on our phone line, however we have two issues that support has not been able to resolve yet.1.  calls are set to ring on phone line 4 times before forwarding to assigned cell phone - however, both the office phone and the cell phone ring consecutively from 1st ring2.  pho

How does one go about closing up a business account? Contacted via telephone back on March 18th 2018 to shutter account. The business is closed and has no money left. Owners are 83 and 81 and cannot comprehend things anymore. Just trying to close an account and get our balance which keeps increasing

Here's an odd one. We have an HP color LaserJet MFP M283fdw Fax/Scanner/Printer. When using the regular fax line (line 2 on the comcast modem) sending a multi-page fax the machine sends one single page, and then it reboots! Every single time! But if I plug the fax into line 1 (which is our primary v

What IPv6 configuration does Comcast currently offer if you are using a single static IPv4 address, or a dynamic IPv4 address. Currently, I do have a static IPv4 /29 (5 IP addresses), and I am getting a /56 to the modem (/59 to my firewall from the modem) in IPv6. Thinking about saving some money, b

We need a valid PTR record for an address hosting a mail server we use for sending email alerts. Due to infrastructure and client restrictions, we must use this external server for outbound email alerts initiated by our SIEM product. Where should I direct this request?

The hover message for User Account > Feature Settings > Advance Settings > Automatic Hold/Retrieve says "Automatic Hold/Retrieve provides an alternate method to hold and retrieve calls. Incoming calls are automatically held and retrieved without having to use feature access codes." But I can't find

Called customer service 3 times about it, they all tried several differnet things and all failed.  Trying the forums now. I have the xfinity wifi hotspot disabled and have called and they said it was disabled.  If you login to my comcast business page and look, you will see it says disabled. yet....

Hi! I need to set up a port forward, but I can't seem to track down the correct password for the cusadmin account at 10.1.10.1 on my organization's SMCD3G Cable Modem/router in order to make this configuration. Could someone help me access my gateway?

Dialtone keeps indicating that there messages are in system, however when accessing voicemail, there are no messages. This is incredibly inconvenient.

It's my understanding that DHCP-PD is only responsible for doling out IPv6 prefixes to routers which ask for them, and generally does nothing about the routing of those prefixes, leaving the routing up to the implementer.I'm wondering how Comcast implements the routing side?  Is there a standard set

I recently upgraded our modem to take advantage of the 3.1 standard. Consulting Comcast's list of approved equipment we selected the SB8200. We are on the Starter pkg in the Denver area.The modem indicates 3.1 / blue on the downstream but the upstream is showing 3.0 / green. Checking with Arris they

Need our cable modem configured for bridge mode, please.  Thanks.