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sgrayban

New Contributor

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24 Messages

Fri, Jul 16, 2021 8:27 AM

PTR update needed

Need to update 3 IP's PTR to reflect the forward. Who do I contact?

Question

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Updated 

6 m ago

 • Edited

26

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Accepted Solution

Comcast_MichaelC

Official Employee

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9 Messages

6 m ago

Greetings, @sgrayban! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! We can certainly assist with getting the PTR updated for you here as long as it's for IPv4. If it's for IPv6 then you would need to call our business team at (800) 391-3000 in order to get this done. If it is for IPv4 please send us a PM with your first/last name, full address, and account number so we may further assist you.

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sgrayban

New Contributor

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24 Messages

6 m ago

Your name doesn't come up to send a PM to. There is a Comcast_MikeH but that isn't you.

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Comcast_MichaelC

Official Employee

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9 Messages

My apologies for leaving that part out. Please send the message to "Comcast Business" and that should come right to us. 

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6 m ago

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