Skip to content

Official

Accepted

Unanswered

Advanced Filters

Search Results (8.3K)

Most Recent
Selected Most Recent
My Comcast Business is down too often, CB account dashboard is unable to load

This is the 2nd time this last 10 days it's gone down. Both times, and another time this year, the outage isn't reflected in the dashboard, and in fact rarely is until we are well into the outage. I need some type of credit because the amount of downtime this year during business hours is unaccaptab

Question

170

5

HOA Admin - Trying to get multiple cables buried in a neighborhood

Multiple cable lines have been left in yards and road between 6 months and a year. No resolution has been given and cables have not been buried. Please advise. The lines are obviously not our account as we are a business but the residents of the community have looked to us for help. Landscape compan

Question

68

1

0

invalid provisioning details

I just got a new phone from our comcast rep and when I turn it on there is a message that says invalid provisioning details and then time and date out of sync as well as a line through the device name. How can I fix this

Question

81

3

0

Can't place order.

I spoke to a Comcast Business rep. (David [Edited: "Personal Information"]) I have asked for Comcast Business to provide this package, but the Comcast Business rep. assigned to our company will not provide this package. He doesn't say that this package isn't available at our address, he just says th

Question

45

2

0

Early Termination Run Around

I'm sure this is a common experience, but maybe its just me. We opened an office in November of 2022 for a one year term for a our new business.  That terms is coming to an end, along with the business itself unfortunately.  We are attempting to close our account, which went smooth as sil

Question

566

2

Mis-Applied Payment - Unresolved since February

Check <Edited: Personal Information> dated 01/08/23 for $372.65 cleared the bank on 01/23/23 and should have been applied to <Edited: Personal Information> but was not. I have spent over 10 hours on the phone with Comcast support trying to resolve this issue to no avail. Four tickets hav

Question

27

1

Help, Weekly Outage

Comcast is of zero help. For the last several weeks, we have at least one day where there is no signal to the modem. Resetting it does nothing. Magically the signal will come back after being out all day. Zero work happens on these days with no connectivity or phones. Calls in generate trouble ticke

Question

27

1

0

OK -- So what caused the outage?

Our feed, and possibly others in our neighborhood (Kent, Washington, East Hill) just came back from a service outage lasting approximately 18 hours. Comcast? Care to comment? And do those of us affected get any type of credit on our bill because of the drop?

Question

41

1

0

How do I find our Comcast Business account manager?

I'm posting this in under connectivity because we are currently experiencing connectivity issues. When we had first signed up, I recall somewhere on our home screen it said Account Manager with a name and contact (email). That person is no longer with Comcast, and I am not sure who our actual accou

Question

62

1

0

Comcast Business Visa Card - Expired

Hi Comcast Support, I recently found out my promotional Visa card expired on 5/31/23. I found it in unopened mail and didn't get to use it. Can it be reissued or extended? Thanks for your help.

Question

30

1

0

Need assistance setting up Comcast as a vendor

We need to setup Comcast as a vendor in our system in order to be able to pay for our monthly bill. To do that, kindly we are asking you to fill out this form and send it back to me along with your W9.

Question

24

1

0

Accepted Solution

Able To Forward Incoming Call To Different External Number On-The-Fly?

We have Comcast Business Voice. Is there a feature code available that would allow us to forward an incoming call to an external number on the fly? I guess it would go something like this: Incoming call wants to talk to someone who isn't here. We place the caller on hold, enter a feature code and a

Question

234

3

0

Switching to residential

I'm interested in switching from a Comcast business account to a residential one with less than a day of downtime. Can you please help me get that process started? Thanks.

Question

63

1

0

Accepted Solution

Official Solution

microsoft 365 subscription says 3/2 accounts used but only 2 accounts are assigned in comcast and microsofts admin consoles. how to fix?

Basically that. we recently went down to 2 email accounts they are all deleted in the outlook admin console but 2. only 2 are listed as assigned now in the comcast admin console. however the subscription still says it is 3 of 2 users and says to buy more.

Question

556

1

0

Incoming Caller ID

Our caller id for incoming calls displays our business name and then the incoming call. How do I remove our business name and only display the incoming call on the caller id. We have Poly VVX 450 phones and Business VoiceEdge.

Question

46

1

0

App stealing focus when a call comes in.

Is there a setting I am missing that will cause the app to display standard push notifications on incoming calls instead of the app un-minimizing itself and popping up over the top of my work? I'm in the hunt group at my office, so my phone rings with every call to the office. I should be able to se

Question

60

1

0

Closing account

Good morning. I wanted to close my account. How can I do so?

Question

65

1

0

Visa Gift Card

Upon signing my contract for new Business Internet I was told I will receive a $750 Visa gift card. Its been almost 4 months now and I have not received anything. Everything I call support they bounce me from one department to another and no one is able to give me an answer. If you never want to pro

Question

99

3

0

contact us - alternative to 800-391-3000

I tried 3 times to get to a technical representative this morning using the number above. To say the voice prompt system is horrible is being very kind. As hard as I tried the systems insisted on resetting our modem and then offering an automated call back. Given that I had already reset the modem,

Question

53

1

0

Request Customer Service Survey

Where can I submit a customer service survey? I was met with an absolutely amazing representative today and she not only walked me through the process, she had the appropriate level of patience, information, and customer service. She was friendly, helpful, and went above and beyond! Was willing to w

Question

26

0

0