Greetings from Chicago - We have been struggling with Comcast modem issues for the past two weeks. The comcast tech has been out there 4 times and have replaced the modem.  It runs for a while and then we loose internet connection and our pings to comcast modem (from outside the LAN) has no

When I log into my Internet Dashboard, the Connection Pro shows Not connected to 4G LTE. The Embedded Modem and External Modem lights flash for while, then go out for a while, then repeats. No signal strength is shown. I've cycled power a number of times. Unable to do anything by calling the 80

Here a chronology of events: 12/7/22: Called to disconnect my internet service 12/7/22: Disconnect request signed and completed 12/9/22: Equipment returned via UPS store 12/9/22: New bill posted for 12/14/22~1/13/23 (what?) 12/14/22: Equipment return completed on 12/14. Account paid in full

I can't remember my wifi password

Hello! I am trying to set up the attendant where there is an option to go straight to voicemail. So, for example, "Press three to leave a message". This is probably something simple but I cannot seem to find a way to do it. Any help is appreciated.

We recently had to reassign a phone to a new user after an employee left and was replaced. The new user was sent an invitation and created a new account. I re-assigned the phone to the new user and everything looks fine in the admin portal. The problem is, when users receive a call from this phon

Can the gateway cusadmin password be reset without resetting the whole gateway?

If I have a block of 5 or 13 static IP's. Is it possible to add another block of 5 static IP's that are not sequential? (For example 181.0.0.51-181.0.0.56 + 90.0.0.50-90.0.0.55) I spoke to a rep on the phone yesterday who offered to do this. Today I called in and asked about it and was told it

My static IP address comes up as not secure and my gateway IP address has an expired security certificate

Hi, I just experienced an over 24 hour outage in my Comcast Business Internet. The outage ran from 12/10/2022 @ 11:45pm to 12/12/2022 @ 3:00am.  Comcast was aware of the issue and sent several text messages during the outage.  Is there a way for me to request an outage credit online? &nbs

We have Business Internet with WiFi Pro. Two wired Access Points connected to router to extend wifi range. One device (a Clover POS terminal) will connect to the Private wifi network, but then soon drops the internet connection, displaying "No internet connection" while still connected with the wifi

Over the last weekend, we upgraded our Comcast business Internet system to a significantly faster level. As part of that change, we needed to replace our old SCG Comcast business gateway.  The new gateway (CBR CGA4131COM) will not accept either of the default passwords and will not let me log

Closed our business back in September. Returned our equipment in October but we continue to get bills.  I've called support 3 or 4 times and keep being told there are termination fees for our account.  I never signed any contract (previous business owner had done so) so after getting a co

I know I am not getting honest information from the sales rep who called me. My contract is renewing for internet & phone. They even tried to slip me a 3 year contract after we discussed 2 years. Where can I find a business customer service MANAGER with the intelligence and honesty to solve my p

Hi Team, Can you guide me how to open a support ticket? this is urgent and i am not able to open ticket.  I am not sure how many other people may have experienced this issue, but on three separate days in the past week I have had phone issues where during a call I initiated, the person I am

We recently set up our accounts online and found that they were linked to 75 business accounts that were not ours. I have placed several requests to have our email removed from the accounts that do not belong to us.  (opened several tickets and chatted online with an agent)  The tickets w

All of our PC's are reporting no internet connection but can still surf the web. None of these PC's are able to contact the Windows Update Server. No problems have been found with the internal network. How can I have my service checked for issues?

I have been set up on Comcast Business for approximately a year. I am working from home, and we happen to have seven kiddos, so we are using security edge to set content filters up for the house. Unfortunately, those Contant filters have only worked for about 20% of the time. We set them up when we

Our account was mischaracterized as public viewing. We were overcharged for quite some time and have finally corrected the account to private viewing. However we were mischarged for many months and have not been able to get comcast billing to credit back the mischarges. Does anyone have a contact to

We have experienced and unbelievable display of a lack of priority and convoluted support process that adds to increased confusion among support agents and contributes to unnecessary mistakes, which further delays resolution. Their Tier one process is to keep creating service tickets every time you