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packet capture

Is there a way to do a packet capture on the Comcast Business modem? We are having an issue with a video conference system and the vendor wants to capture the traffic at the modem.

Question

 • Equipment (Modems,Gateways)

16

1

0

VOIP Failover

Hello - We're considering using our Comcast Internet as the primary network for a new VOIP implementation. My main concern is the ability to configure fail-over internet for the VOIP. 1) Does Comcast support VOIP internet fail-over to the CradlePoint system? 2) Can I get access to the CradlePoint

Question

 • Connectivity

13

1

0

You cannot depend on Comcast business to tell the truth or take responsibility for their mistakes

I am moving my business on Thursday, July 29. I went ahead and called Comcast business on July 12 to set up for installation at the new address for this Tuesday, July 27 between 11am and 2pm. I have an email from Comcast with that date and that time. I make arrangements to complete wiring on a new c

Question

 • Billing & Customer Service

24

1

0

Switching from business account to residential

I have a comcast business account and want to move to the residential Xfinity. The primary restriction is no (or minimal) disruption in internet service as I am mostly working from home. Is it possible?

Question

 • Billing & Customer Service

69

2

0

missed calls - call history

What causes "missed calls" to be classified in the call history? Calls should be handled by my phone system and i can't think of a reason why they would be "missed".  Any help explaining this? TIA  mike

Question

 • Business Voice

28

2

0

Voicemail not playing when shop is closed

Hello, I own a pizza restaurant and often rely on voicemail messaging to inform customers when they call before or after hours. Or when we are closed for holidays. I am able to access my voicemail menu and make personal greetings. However, when I call my restaurant to test the voicemail it just ring

Question

 • Business Voice

13

2

0

No more static IPv6 (now official?)

I just got a new modem last week (lightning strike), and noticed that I got a complete new IPv6 prefix. My static IPv4 addresses are still in place. Also, my account no longer lists any static IPv6 addresses. Is it now official that there are no static IPv6 addresses for business accounts? I know th

Question

 • IPV6

64

3

0

Spare Business Modem

Is there a possibility of having a spare comcast business modem (with static IP's). We have many sites in Houston and we need to ensure sites are up. When a modem fails, it would be great to allow us to have one that we could deploy in the case that a device dies so we do not have to wait for a serv

Question

 • Equipment (Modems,Gateways)

18

2

0

CBR-T Rack Mount Brackets

Looking for rack mounting brackets for the CBR-T CGA4131. We use these modems at many locations - on our first install the technician grabbed a set of these rack mounts from the van and installed it for us. Ever since then the techs have never heard of or seen this hardware, and none of the customer

Question

 • Equipment (Modems,Gateways)

61

1

0

Comcast Business android app not working

I signed in and the app just says... This account has not had its services installed yet. But I do have them installed!!

Question

 • Billing & Customer Service

44

3

0

calls forwarded to phone can't leave voicemail

All calls forwarded to my phone can not leave a voicemail - itpicks up and then goes blank not allowing them to leave a message.

Question

 • Business VoiceEdge ®

22

1

0

Office moving due to renovation, how to connect Business VoiceEdge phones?

Hello, Our office will soon perform renovation for about 1-2 months. By law, to do the flooring construction, we have to empty our office. We will move to another office on the same floor temporarily. Since we are using Business VoiceEdge, I wonder how are we going to connect our phones in the ot

Question

 • Business VoiceEdge ®

13

3

0

VoiceEdge - Last Update from July 22nd, 2021 - interruption of service

We updated the VoiceEdge App today AM : since then we experience - all 22 phone units - the following: After you answer a phone call the call continues to stay on the below screen even after the phone call is over. We are also experiencing that even if you don’t answer the call the screen shows as i

Question

 • Business VoiceEdge ®

66

7

0

W9

We at Enriched Living have a new AP Processing system we just implemented, We will need a W9 for  our new process. Can someone send over one please?  Thank you Ashley

Question

 • Billing & Customer Service

29

1

0

Why is comcast holding phone numbers hostage so we can't port them out to a new carrier?

On June 25th of 2021 I started a simple port request to take all 13 phone numbers to another carrier. Well, Comcast only released 1 number and then is blocking the others. The business has moved locations and is no longer at the same place. WE have no contract and there is no need to be paying for p

Question

 • Business VoiceEdge ®

16

0

0

Moving business to a home - switch to residential Xfinity?

I am roughly halfway through a 2-year business internet plan, which I was forced to sign up for due to zoning regulations in my area. I will be closing the office and moving internet service to my home, which is zoned residential. I need switch from Comcast Business to Xfinity residential without

Question

 • Billing & Customer Service

50

1

0

Accepted Solution

Wifi externder for CGA4131COM

The Wi-Fi strength on the back of my warehouse is weak, does comcast offer a Wi-Fi extender? Or any suggestions?

Question

 • Equipment (Modems,Gateways)

49

1

0

modem crashes every few days

got the modem from comcast about a year ago because the previous same model modem was crashing often. this was fine for a few months and now this modem is crashing every 2-3 days and rebooting. had a tech here 3 days ago who said the connection was bad and cut and reconnected the cable in the

Question

 • Equipment (Modems,Gateways)

20

1

0

Turn off caller verification?

Is there a way I can turn off the [V] appearing before caller names? It's annoying, and it takes up three digits of the limited space there is for the actual CID to show. Whoever thought this was a good idea should be fired. Thanks.

Question

 • Business Voice

43

6

0

Call Forward redirects to Call History

Hi, while trying to get to our Call Forwarding menu we are constantly redirected to Call History. As I need to place the phones on Call Forwarding in the evening and for lunch, this is a big problem for us. Even manually typing the URL instantly redirects us. Earlier as well, half of our menu option

Question

 • Business Voice

24

3

0