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ittelecom's profile

New Contributor

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10 Messages

Wednesday, February 7th, 2024 7:34 PM

Closed

Comcast Business site down

I have been trying to log into our Comcast Business account and am getting an error message that there is something wrong with your certificates and the site is not secure.  Any timeline on when this will be back up and running?  I get the issue after putting in my password.

Official Employee

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79 Messages

7 months ago

 

ittelecom Hi there! Have you tried clearing your cache and cookies? 

 

New Contributor

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10 Messages

Yes and 3 different browsers and all come back with the same thing.

Official Employee

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79 Messages

7 months ago

 

 

 

Please send us a direct message with your full name, business name, full address, and phone number.

 

• Click "Sign In" if necessary

 

• Click the "Direct Messaging" icon in the top right corner

 

• Click the "New message" (pencil and paper) icon

 

• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there

 

• - As you are typing a drop-down list appears. Select "Comcast Business" from that list

 

• - An "Comcast Business" graphic replaces the "To:" line

 

• Type your message in the text area near the bottom of the window

 

• Press Enter to send it

 

Official Employee

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46 Messages

7 months ago

@ittelecom, we appreciate you taking the time to reach out on our Forums. We're delighted to know you were able to get successfully logged into your Comcast Business account. Please be sure to reach back out to us Publicly for any future concerns, my team is here to support you. 

Thanks for being the best part of Comcast Business!