Comcast Business Support Community

Report exterior equipment opend and or damage

One of our communities external equipment in the common area has been open and has no lock. can someone come repair it? https://imgur.com/a/adNBqkN Thank you

189

1

0

W

Report exterior equipment opend and or damage

One of our communities external equipment in the common area has been open and has no lock. can someone come repair it? https://imgur.com/a/adNBqkN Thank you

@Waterstoneii Thank you for reaching out to the Digital Care Team. Please send us a message with your first and last name, as well as house numbers to your service address. To send a "Direct Message" message: Click "Sign In" if necessary Clic

D

Call History Limited to the last 60 calls

Hello, I have 2 questions: 1. Is there a way to increase the number of calls that can be viewed in the users' call history beyond 60? 2. Can I view all calls for all users as the admin on the account? I'd like to be able to search all call history for users. Thank you.

@Debi You are so welcome! Thank you for letting me go over this information with you. I appreciate your time today and being part of the Comcast team. If there is anything else we can do for you don’t hesitate to reach out. We are here for you 24/7 f

D

Call History Limited to the last 60 calls

Hello, I have 2 questions: 1. Is there a way to increase the number of calls that can be viewed in the users' call history beyond 60? 2. Can I view all calls for all users as the admin on the account? I'd like to be able to search all call history for users. Thank you.

137

1

0

D

Call History Limited to the last 60 calls

Hello, I have 2 questions: 1. Is there a way to increase the number of calls that can be viewed in the users' call history beyond 60? 2. Can I view all calls for all users as the admin on the account? I'd like to be able to search all call history for users. Thank you.

@Debi Thank you for that information. 60 calls is the maximum. Here is how to search with the numbers: https://business.comcast.com/support/article/voice/call-history.

Does anyone else find the new mobile app useless?

What is with the new mobile app? You can't do anything with it. You can't forward calls, or check phone messages, or see call logs. I have two devices, a phone modem and an internet modem, but only one appears. Under plan I can see I have 200mbps down, but no upload speed is mentioned. On the web it

@bellevuefineart I want to address each concern: based on the account specifics, 1) the internet is usually the same as the phone modem. 2-3 & 5-6) The phone settings will be changed/set up online moving forward. 4) As for the speed, the current

Does anyone else find the new mobile app useless?

What is with the new mobile app? You can't do anything with it. You can't forward calls, or check phone messages, or see call logs. I have two devices, a phone modem and an internet modem, but only one appears. Under plan I can see I have 200mbps down, but no upload speed is mentioned. On the web it

@bellevuefineart As of mid-April, this will be the only application. However, we understand some features are still missing and are working to fix them. There will be some functions that may only be available online moving forward due to the sensitiv

Does anyone else find the new mobile app useless?

What is with the new mobile app? You can't do anything with it. You can't forward calls, or check phone messages, or see call logs. I have two devices, a phone modem and an internet modem, but only one appears. Under plan I can see I have 200mbps down, but no upload speed is mentioned. On the web it

173

1

0

Does anyone else find the new mobile app useless?

What is with the new mobile app? You can't do anything with it. You can't forward calls, or check phone messages, or see call logs. I have two devices, a phone modem and an internet modem, but only one appears. Under plan I can see I have 200mbps down, but no upload speed is mentioned. On the web it

@bellevuefineart Thank you for reaching out to the Digital Care Team. Are you referring to the Xfinity Mobile app or the new Xfinity app (formerly My Account app)?

U

Internet support

When the business Internet is down and I’m losing business does Comcast provide credit? My Internet is currently down in the middle of my busy tax season and I’m losing 2 work days so far. No phones either.

74

1

0