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New Contributor

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6 Messages

Wednesday, February 21st, 2024 12:54 PM

IPv6 Can no longer ping router / webservers inbound

What worked once before, seems to not work any more.

I used to be able to ping my router and web server via IPv6 and no longer can. Router config has not changed.. but I know the software on the modem has.   

I can ping IPv6 to the gateway, but not beyond that ...  any ideas? Or, has this been disabled?

Official Employee

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16 Messages

2 months ago

 

steve_r, Thank you for reaching out to Comcast Business Support! There are times when you may require an upgrade to your gateway firmware or hardware. Please send us a DM so that we can run through some troubleshooting with you to determine if this is the case. 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Comcast Business" in the to line and select "Comcast Business" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

(edited)

New Contributor

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6 Messages

2 months ago

They broke the firmware and the modem's firewall is permanently turned on. See the other thread here.

New Contributor

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6 Messages

Ahhhhh  Thanks!   I figured i wasted hours on a problem Comcast created   SMH

Contributor

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27 Messages

@steve_r​ You and me both. It's Comtastic!