I currently have X amount of credit on account A but that account is really no longer active because I moved and started a new service of account B. Is there a way to get the refund for A or use that credit on A for B?

I recently had a business install from comcast.  I purchased 5 static IP addresses.  The router came preconfigured to do routing to a private 10.1.10.x network using dhcp. That works fine.  Can I also use the 5 provided static public IP addresses (something like 98.234.x.x) that I purchased without

Hello comcast support team, Like other people's problem, we also have connectiviy issues.We lose internet connectivity intermittently 3 or 4 times in an hour, from 30 sec to 1 min. To find out the problem, we traced the route to google.com and ping every hop from theclosest hop one by one.There was

Despite being the primary manager for our account, I cannot disable the hotspot from my profile.  I had tech support disable the hotspot several times, only for it to re-enable the next day. The 2.4ghz spectrum is pretty full here and the hotspot isn't helping.  What can I do to get it disabled perm

Our business has more than one account with ComCast.   I can't seem to get to one of the accounts.   We have set up with one of the accounts for on line and payments,  and I believe that I may have set up the second account, but not sure.   Account that I can to is as follows:  xxxx   The account th

We have a block of 5 static IP addresses on our Comcast Business account. I'd like to get things set up such that when one does a WHOIS lookup on these, our company's information is returned.Currently, the lookup returns generic Comcast information. Our DNS is hosted elsewhere (Network Solutions) an

We are a small non-profit that had been loyal comcast customers for years, and this past week we were treated horribly, and told that on the new contract we just started we couldn't cancel though we have had a lot of issues with the service and are within our 30 day window. This was not a renewal bu

How do I change the number of rings before people go to voicemail on our standard voicemail ?

How can I order a battery for the cable modem, not the phone modem? After several flash outages, I realized there is no battery in the slot in the modem.

HiWe have received a Cisco DPS 3939B and some static IP's.We want to migrate the ASA from the old non Comcast circuit to our new Comcast circuit, utilising one of the new static IP's. The ASA will connect to the router and the LAN on the internal interface of the ASA.The ASA will perform NAT and IPS

Anyone else experiencing this?

We worked with Comcast to come up with a contract on 12/20/2017.  We signed and returned the contract through docusign on 12/20/17.  In January the bill was not changed, I called and they said the new contract would not be applied until February.  In February the bill again was not changed, I called

We have a /28 block of static IP addresses on our Comcast Business account. I'd like to get things set up such that when one does a WHOIS lookup on these, our company's information is returned.Currently, the lookup returns generic Comcast information. Our DNS is hosted elsewhere (Network Solutions)

My account is set up for automatic payment from my bank account. The first month, nothing happened automatically -- so I paid the bill manually just in time. Now it's the second month, the biilling info shows auto pay is still set up, but a payment is not shown as scheduled nor pending and the payme

After talking back and forth between comcast support and D Link support, D Link has offered to exchange my modem even though I know for a fact the modem is working fine, sending packets but not getting a response on your end. They suggested to have you re-register the MAC address on the modem to fix

I've been working on some apps for a client and for testing I need to open up some ports - TCP and UPD, port numbers vary based on the app we're working on. On our old SMC equipment portforwarding working like a champ, it took a dump, was replaced with this Netgear Modem / Routher / Gateway - so I k

All of a sudden (for the past 3 days) our Business Class Internet has been VERY slow.  Ran speed tests and found numbers on upload are way down from normal.Called customer service.  Was told that actually our numbers were up for what we're paying for.  Business Class has always been touted as being

I am trying to remove an old computer from my managed devices list. Every time I login to the modem, go to the page and click the X by the name, I get this error: {"error":"warn","message":"401 Unauthorized!","data":""} Can you please help? This is really annoying! This is in the list where I have o

When is the anticipated timeline to be able to stream TV on PC for business accounts? Seems inconsiderate to have channels only available on a centralized tv when we have 4 offices in our suite.

I would like to request a PTR Record setup for an account.