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Is comcast throttling my connection?

For the past week I have been experiencing what can only be classified as throttling.  I have the 12mg Business class HSI.  If I do a speed test I can get 20M.  If I connect to a server to make a large download I will get 20M for 15-30 sec then it gets throttled back to 7-8M.  If while I'm downloadi

Question

 • Connectivity

6K

2

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Suitable host to ping for WAN connectivity test?

What would be a good host on Comcast's network to ping for a WAN connectivity test? I have a few customers on Comcast with multiple WAN links for fail-over operation, and the firewalls use ICMP pings to check the status of each WAN link. I've generally used each WAN link's gateway IP address for thi

Question

 • Connectivity

2K

2

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0

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Voice2Go and Nomorobo

I was looking at the Nomorobo service, a free service to block robo calling, and found that it is not usable on Business Class, only on Residential with Voice2Go. Why is this, and will it be resolved? We businesses use our phones to generate revenue, it is a waste of time and resources to not be abl

Question

 • Business Voice

9.8K

12

Accepted Solution

Can't access specific site on Comcast, but can on ATT / Verizon / TimeWarner

I'm trying to access a specific website but for a few days at a time, I can't connect to it. I've verified this site is online & functioning propertly... to me there's an issue within comcast's network where a router is simply dropping the request. I've done a trace route and see it making it pretty

Question

 • Connectivity

2.4K

2

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0

Accepted Solution

VoIP/RTP Traffic Shaping or Congestion Management?

Hello, This is a recent problem (last week or two), but I am seeing it with multiple Comcast circuits at this time.   I tried to open a trouble ticket, but the technician was Tier I, tested ping, and said everything was fine.  I think I'll need a higher Tier tech to work on this issue.   I have a fe

Question

 • Connectivity

1.7K

1

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Wanted to buy my own modem.

We have a double play (internet deluxe and 2 lines of voice) and we wanted to get rid of the $12.85 equipment charge to save some money. Right now we have 2 separate equipment which are the SMC that they said for the internet and the Arris TM822 I belive for the Voice lines. I was told by Comcast Se

Question

 • Equipment

2.3K

2

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no dial tone for fax machine

we have 3 phone lines and the fax is the only one with no dial tone so we cant send or recieve a fax

Question

 • Business Voice

5.1K

1

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New Battery for Comcast Busines Voice Modem

Hello, I received a letter via postal mail from Comcast stating our battery backup needed to be replaced and to visit https://www.comcastsupport.com/tools/EmtaBatteryManagement/Start.aspx for a free replacement.  However when I go to this site and enter our main telephone number and our account numb

Question

 • Business Voice

7.5K

13

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How do I get access to my business voice account?

I can see the "My Phone" button in "My Services", but when I click on the link it gives me an error.   Following the help documents gives at least three different voice portals, and I have tried logging in with my phone number + PIN, phone number + voicemail password, and tried creating a new voice

Question

 • Business Voice

6.7K

15

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0

Accepted Solution

Upgraded my internet speed yesterday; speed has not changed. Was promised it would within 24 hours.

Yesterday, at about 6:05 PM Central Time, I upgraded from Blast 75 to Blast 150 with a three year contract. I was told that no additional equipment needed to be installed, and that the increased speed would automatically reflect on my service within 24 hours.It has been 24 hours.The speed has not in

Question

 • Connectivity

2.1K

2

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0

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Use existing router instead of DPC3939B

Recently had business class internet installed and I'd like to use my existing ASUS router instead of the DPC3939B.  I do not have a static IP and didn't see anything in the DPC3939B's configuration menu that eluded to any "bridge" or "pass through" modes.  If someone can assist me in making this ha

Question

 • Equipment

3.8K

5

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0

Accepted Solution

how to setup email accounts for private domain name?

Hi,Just starting to get setup.Should we setup user email accounts first with name@comcastbiz.net, and then our domain email names connect as some sort of alias, or should we wait to transfer the domain over and then add the accounts with our domain name in them?Thanks,-Rick.

Question

 • Domain Names/Static IP

5.3K

5

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0

Accepted Solution

Closed

Close a Business Account

How does one go about closing up a business account? Contacted via telephone back on March 18th 2018 to shutter account. The business is closed and has no money left. Owners are 83 and 81 and cannot comprehend things anymore. Just trying to close an account and get our balance which keeps increasing

Question

 • Customer Service

2.2K

3

Accepted Solution

WiFi Login brings everyone to an "Activation" page?

WiFi been up and running for few years butI just learned its been down a few days. We can see the WiFi signal but when you click connect it brings to a screen asking for activation. Screen grab below. Account is up to date as far as billing. Tried resets, unplugging, etc. and while logged in I tried

Question

 • Connectivity

1.7K

2

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Another, cannot disable wifi hotspot

I've tried multiple times on different PCs, and browers to disable my company's wifi hotspot and keep getting the following page as soon as I click to turn the wifi off....  

Question

 • Business WiFi

4.1K

2

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Trying to get my netblock delegated

I am trying to get my Netblock delegated to my nameserver what is the zone name that Comcast uses so that I can correctly receive my IP block onto my name server

Question

 • Domain Names/Static IP

1.5K

4

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0

Accepted Solution

Process to use my own modem

We have been renting our modem for over a year now, an I realized the other day that I have a unused DPC3008. Does anyone know the process to begin using it and returning the rented one?

Question

 • Equipment

1.5K

1

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Where did smtp.w14e.comcast.net go? What SMTP settings do I use now?

I have a Linux server with Postfix configured to use smtp.w14e.comcast.net and a valid @something.comcastbiz.net username and password.  It was working some time ago, but I've now discovered that the relayhost = [smtp.w14e.comcast.net]:587 no longer resolves in DNS.  What outbound SMTP host should I

Question

 • Connectivity

2.4K

3

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Accepted Solution

connectivity within Comcast

our office (Comcast Business) connection is up and reachable from ISPs outside Comcast - but multiple users with Comcast home connections cannot reach the office. (get DNS but cannot connect -or even ping). First failure we're aware of was apparently last Thursday 7/17/14. Anyone?

Question

 • Connectivity

1.3K

3

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Accepted Solution

No Connection

After talking back and forth between comcast support and D Link support, D Link has offered to exchange my modem even though I know for a fact the modem is working fine, sending packets but not getting a response on your end. They suggested to have you re-register the MAC address on the modem to fix

Question

 • Connectivity

2.5K

4

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