Unable to access my services or E-mail after getting a new modem

I recently just had a new modem installed and now when I log in to my account there is no E-mail messages displayed in the upper right and when I try to go to My Services I get "Sorry, you don't have the permission or services to access this page".

Responses

Accepted Solution

CC_John

Retired Employee

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1.9K Messages

11 years ago

HI cal003. Our Tier 2 agent updated the user permissions for this email address and refreshed the services. Please retry you access again.

Thank You

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cal003

Visitor

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3 Messages

11 years ago

It's still saying the same thing. I tried clearing my cache and history just in case still no go. I also can not acces my e-mail through outlook anymore, it says bad user name or password.

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cal003

Visitor

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3 Messages

11 years ago

Seems to be working perfectly now. Not sure if you did something else or it just took more time.

Thank you very much for your help.

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