We have call forward set up on our phone line, however we have two issues that support has not been able to resolve yet.1.  calls are set to ring on phone line 4 times before forwarding to assigned cell phone - however, both the office phone and the cell phone ring consecutively from 1st ring2.  pho

How does one go about closing up a business account? Contacted via telephone back on March 18th 2018 to shutter account. The business is closed and has no money left. Owners are 83 and 81 and cannot comprehend things anymore. Just trying to close an account and get our balance which keeps increasing

Here's an odd one. We have an HP color LaserJet MFP M283fdw Fax/Scanner/Printer. When using the regular fax line (line 2 on the comcast modem) sending a multi-page fax the machine sends one single page, and then it reboots! Every single time! But if I plug the fax into line 1 (which is our primary v

What IPv6 configuration does Comcast currently offer if you are using a single static IPv4 address, or a dynamic IPv4 address. Currently, I do have a static IPv4 /29 (5 IP addresses), and I am getting a /56 to the modem (/59 to my firewall from the modem) in IPv6. Thinking about saving some money, b

We need a valid PTR record for an address hosting a mail server we use for sending email alerts. Due to infrastructure and client restrictions, we must use this external server for outbound email alerts initiated by our SIEM product. Where should I direct this request?

The hover message for User Account > Feature Settings > Advance Settings > Automatic Hold/Retrieve says "Automatic Hold/Retrieve provides an alternate method to hold and retrieve calls. Incoming calls are automatically held and retrieved without having to use feature access codes." But I can't find

Called customer service 3 times about it, they all tried several differnet things and all failed.  Trying the forums now. I have the xfinity wifi hotspot disabled and have called and they said it was disabled.  If you login to my comcast business page and look, you will see it says disabled. yet....

Hi! I need to set up a port forward, but I can't seem to track down the correct password for the cusadmin account at 10.1.10.1 on my organization's SMCD3G Cable Modem/router in order to make this configuration. Could someone help me access my gateway?

Dialtone keeps indicating that there messages are in system, however when accessing voicemail, there are no messages. This is incredibly inconvenient.

It's my understanding that DHCP-PD is only responsible for doling out IPv6 prefixes to routers which ask for them, and generally does nothing about the routing of those prefixes, leaving the routing up to the implementer.I'm wondering how Comcast implements the routing side?  Is there a standard set

I recently upgraded our modem to take advantage of the 3.1 standard. Consulting Comcast's list of approved equipment we selected the SB8200. We are on the Starter pkg in the Denver area.The modem indicates 3.1 / blue on the downstream but the upstream is showing 3.0 / green. Checking with Arris they

Need our cable modem configured for bridge mode, please.  Thanks.

I need to change some settings in our gateway but when I went to log in I realized I could not remember the password and I had not written it down anywhere. Any help would be much appreciated. Thank you.

Hello. Fall 2020 we signed up for the managed router and Comcast installed the Juniper SRX1500. It has been working fine except it’s a magic black box... there is no login, no admin, no reporting, no notifications, no settings, no configuration. People I have asked look at me like I’m as

Business support has stated that this is beyond Comcast purview. Posts here seem to indicate that we have to private message one the CC members here. Please help with this.

I'm trying to connect my bluetooth headset for use with the VoiceEdge desktop app. Under settings, it finds my headset under speakers, but it does not find my headset under microphones. I'm using an MPOW hc3 headset. In most applications (zoom, etc.) the headset appears in both the speaker and micro

My organization has a Comcast business internet account that is critical to our operations. If the service goes down, is there a gaurantee as to how quickly service will be restored?

I have a Cisco DPC3941B. I have both the 5ghz and 2.4ghz Wi-fi networks disabled under the Connection | Wi-Fi menu, however recently I noticed that the 5ghz light on the modem is blinking as if it was enabled. I have tried to re-enable and disable the 5ghz wifi, but the light continues to blink. I

Can I get somebody to please delegate the rDNS lookup for our /29 block -- We want to send the reverse requests to NS0.DNSMADEEASY.COM (primary) and NS1.DNSMADEEASY.COM (secondary). When the block's been delegated, would you be so kind as to tell me which notation you've used for the reverse lookup

Hi, I think the residential service would be better for my needs. I have my own modem. How could I accomplish the switch over? Thank you.