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W-9 with Remit-To Address
Hello, do you have a version of Comcast for Business' W9 that has the following remit-to address listed for payment? Comcast PO Box 37601 Philadelphia, PA 19101-0601 Our payments are currently routing to a different address, and we need the updated W9 to make changes. Thank you!Emily&nbs
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Customer Service
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what does Prefer Private Connection under connected devices mean
There is no info about this and what it does.
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Equipment
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$200 promotional gift card
Hello I’m checking on the status of my girl card… I was promised 2 $200 gift cards when I signed up to pay my first bill because I opened up 2 accounts… my bill is $364 due 12/30/21 and I need my gift card so I can use it on my first bill… the only reason why I chose Comcast was because they were do
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Customer Service
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Delete/Reset Users
How do I either delete or reset user accounts? I'm trying to remove old employess
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Business VoiceEdge ®
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Unable to access website
We are unable to access the website: https://hps.medcity.net/CustomerLogin.aspx?serviceLocationId=OTcyMw%3d%3d We have verified that it works with another ISP. Please advise.
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Connectivity
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SOLVED!!! Comcast Business refusing to fix my Starter speed increase
I got Comcast Business people's attention and the problem is solved! THANKS Comcast Business for responding to my persistence! The answer is, the 35Mb speed tier for the Business Starter Internet tier hasn't been released in the midwest, which includes Indianapolis, Indiana. THE CAUSE of this w
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Equipment
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New Customer with WIFI PRO issues
I am still waiting on someone to address our issues with WIFI Pro. When i use the portal address to set it up it tells me we don't have a subscription. A ticket has been started a couple days ago and still no word yet. I am a new customer and would appreciate HELP.
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Business WiFi
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Closed
Hold Music
Where can I find replacment music for on hold music and how do I change it. I have tried to change the music to something I have loaded on my computer but it gives me an error message of .wav file using 8kHz, mono, 8bit, mu-law settings with a maximum size of 5MB.
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Business VoiceEdge ®
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Complaint
Is there somewhere that I can file a complaint?
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Customer Service
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So many outages I can barely work
I have had more outages than I can remember so I've started tracking them with UptimeRobot (https://status.chrisshort.net/788638365). It shows every outage I've had since shortly after the outages began. I've had three different techs come and clear the house of any possible issues and have replaced
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Connectivity
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Admin Tool Login Password Reset
The 'highspeed' password does not work when trying to log into the admin tool login. I need a reset please.
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Equipment
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Closed
Streaming channels do not work
I pay for extended sports channel programming in order to provide as many NCAA and especially SEC sports programs as possible for my restaurant clientele. The first problem I had was during the college baseball season when we were supposed to get games on SEC+ streaming services, but the channels n
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TV
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Phone calls
Hello, To of my managers cannot dail out. how can I solve this
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Business VoiceEdge ®
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Closed
business closed but comcast refusing to close account
Hello! Our company has closed down. I called Comcast last week to request cancellation of our account, and also told them I had a letter from the management of the building saying I was no longer at the address, and also returned the equipment to the nearest comcast office, and got a receipt but to
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Customer Service
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physical dimension of Comcast Business Router CGA4131COM?????
Can anybody provide me with the physical dimensions of the Comcast Business Router CGA4131COM, which they're provisioning accounts with? The manual does not have that information in it, nor did my sales rep have it. :-( I'm trying to figure out whether it will fit where
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Equipment
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How do I cancel an appointment?
I had a scheduled a technician for visit to troubleshoot my internet connection. I need to cancel the appointment because I fixed the issue by resetting to factory default settings. I am able reschedule the appointment but unable to cancel it online, since it is over the weekend. Thanks.
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Connectivity
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Official Solution
Closed
comcast business gateway (Http;//10.1.10.1) username & password
i need comcast business gateway (Http;//10.1.10.1) username & password.my modem model is smcd3g-ccr.i tried cusadmin/highspeed.massage from webpage " The login attempt failed."please, tell me how to get a my gateway username & password....thank you!!
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Equipment
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Gateway password reset
Could anyone help resetting my gateway password back to default?BTW, This is the second time our gateway changes password itself, is there something wrong? Thanks in advance.
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Equipment
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Voice2Go and Nomorobo
I was looking at the Nomorobo service, a free service to block robo calling, and found that it is not usable on Business Class, only on Residential with Voice2Go. Why is this, and will it be resolved? We businesses use our phones to generate revenue, it is a waste of time and resources to not be abl
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Business Voice
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Closed
Copy of Contract or Contract End Date
Hello. I have been searching for quite a while to try to find a copy of the contract for my account or, at the very least, when the contract end date is. Could somebody please assist me in finding this information?
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Customer Service